This means that the only people who have access to this information are you, our staff and other agencies on a 'need to know' basis. Also because of the terms of our contract we may share information with other statutory agencies such as Medway Council Supporting People Team. We will only share information without your consent if you or other people are at risk.
Information about you may be held on computer. Medway Council is a registered user under the Data Protection Act 1984. You have the right under this Act to access information about you held on computers. Under the Freedom of Information Act you may also have the right to access information held about you on files.
Your information is always kept in a secure location. If you would like to see any information that is kept on files about you please contact a member of the Sheltered Housing team who will arrange this for you.
It will allow us to identify areas that you need help with, or are of concern to you. We will be able to provide you with the assistance you need to meet your goals. Your Scheme Manager will use the Support Plan to co-ordinate services to meet these needs.
We want to improve our service to you, and ensure that you receive the highest standard of support. We will use the Support Plan to discuss with you your needs and record them in the Support Plan. We will then use the information to make sure, as far as possible, that your needs are addressed. If your Scheme Manger changes in the future or is away on leave, other staff can use the Support Plan to make sure your needs continue to be addressed.
We will review your Support Plan within a timescale agreed with you. We usually review support plans annually, although this depends on your needs. If your circumstances change we can agree to review the Support Plan sooner, you can ask us to review your Support Plan at any time. All reviews will be at a time and place convenient to you.
Check the following boxes to confirm the areas that have been explained
Daily contact from a scheme manager
'No response' checks on property
Scheme Manager's role
Emergency alarm call
Fire alarm procedures
Door entry system
Bin area/refuse collections
Motor scooter facilities
Does the client present a known risk to her/himself or others?
Mental health/neglect (self and/or home)
Abuse (physical, mental, financial, substance)
Physical safety or at risk form others
Suitability/location of furniture within the flat (risk of client getting trapped/burnt)
Cultural/social isolation (encourage and support any interest in hobbies)
PEP completed (tenant signed)
Add assessment of risk?
Assessment of risk
Low level risk - A low level risk would be one where no further action needs to be taken at the current time or an action needs to be noted for checking on the next visit. This would include incidents such as client describing loneliness or mild depression.
Medium level risk - This is where an action or incident is noted and discussed with the client and an action needs to be taken within a month of the assessment. Scheme Manager will check up on the client in one month. This would be an incident such as client advises they have considered using drugs or alcohol to ease their depression.
High level risk - if a client is identifies as high risk there will be immediate and urgent action to take. This will need to be dealt with as a priority and may include liaising with other agencies to enable risk to be reduced. For example the Scheme Manager discovers the client has tried to harm him/herself or take their own life.
Overall client risk rating
This assessment is to ensure that the safety of the Scheme Manager and client is maintained whilst the support service is carried out.
Where is the support visit carried out
Is a joint visit required?
Please check the following boxes to show which benefits are currently being claimed.
Supporting People Grant
State Retirement Grant
State Widows Benefit
Job Seekers Allowance
Disability Living Allowance
Winter fuel payment
Do you think you are receiving all your benefit entitlement?
Would you like appointment with a benefits advisor?
GP contact details
Do you see a district nurse?
Nurse contact details
Do you have a care manager?
Care manager name
Care manager contact details
Do you access service through a home care agency
Agency contact details
Do you receive a meal service?
Meal service provided by
Service contact details
Do you attend a day centre?
Centre contact details
CPN contact details
Enter another target?
Enter another target
Information to be updated
This Support Plan details what I consider to be my main support needs and my individual risk assessment at the present time. I am signing this to say that I agree with its content. I also agree that Medway Council staff can exchange confidential information about me on a need to know basis to other agencies e.g. Doctors, Hospital staff, Social Services other Support Services, etc. and the Supporting People Administering authority.
In order to ensure needs and support planning are client focused, it is your choice whether your support plan is reviewed on a 6 monthly or annual basis. Should your circumstances change in the interim, a review can be completed as necessary.
Support plan to be reviewed
Who will sign the agreement?
Scheme Manager's comments
Would client like a copy of this support plan?
Has tenancy audit been completed?