New tenant survey

Type of tenancy

Are there any rent arrears?

Is there a payment plan in place?

Are there any outstanding maintenance issues?

Are there any ASB issues?

Any other tenancy issues?

Are there any support issues?

Printed copy of tenant ID?

Any emergency contact details?

Does ID match tenant

Have any tenant details changed since sign up?

Decoration vouchers used?

Utility services connected?

Have you settled into new home?

Any issues with rent payments?

Have you met your neighbours?

Any queries about your tenancy?

Do you have all Medway Council contacts?

Any local information required?

Are you receiving any support services?

Are they aware you have moved?

Are any referrals needed?

Are you satisfied that the sign-up date and time was suitable for you?

Are you satisfied with the viewing process?

Are you satisfied with the customer service you received during sign up?

Are you satisfied that the person dealing with your tenancy sign-up answered all of your questions?

Are you satisfied you were told your Housing Officer's name, contact details and office hours?

Are you satisfied you were informed of the conditions of your tenancy?

Are you satisfied you were informed of your responsibility to pay your rent and the methods of payment?

Are you satisfied you were made aware of Medway Council's complaints procedure?

Are you satisfied you were told how to report a repair?

Are you satisfied overall with the sign-up process?

Are you satisfied you received enough information about the Medway Homechoice process?

Are you satisfied the Homechoice process was easy to understand and participate in?

Are you satisfied you were able to contact a member of the Homechoice team when you needed to?

Are you satisfied staff were able to answer all of your enquiries?

Are you satisfied the Homechoice staff were polite and respectful to you?

Are you satisfied the property that was offered to you met your needs?

Are you satisfied overall with the Homechoice process?

Are you satisfied with the internal condition of the property?

Are you satisfied with the external condition of your property?

Are you satisfied with the cleanliness of the property?

Are you satisfied with the garden?

Are you satisfied with the overall condition of your property?

Are there any outstanding repairs that need to be made to your property that you have not already reported?

Are you satisfied with the overall service you have received so far from Medway Council Housing Services?

Are there any ways in which you think we could improve our services?