Title Page
-
Product
-
Previous Job Type
-
Date & Time
-
Job Number
-
Previous Job Number
-
Customers Address
-
Your Name, Tech Code & Team
-
Previous Engineer, Tech Code & Team
-
Date of Previous Engineer Visit
-
What was done to rectify the customers fault? Tick those applicable.
- Replaced Dish
- Dish Re-Align Only
- Replaced LNB
- Replaced Cable
- Replaced STB
- Replaced F'Connectors
- Replaced Ethernet Connectors
- Rebuilt Mesh
- Added Booster
- Relocated Existing Booster
- Relocated Router
- Replaced Phone Cable
- Phone Cable Required Reterminated
- Replaced Power Cable
- Replaced HDMI Cable
- Replaced ADSL Cable
- Customer Requested STB Relocation
- Customer Requested Dish Relocation
- Full System Replaced
- TV Compatibility Issue
- Software Update Required
- Remote Control Fault
- Third Party Interference
- Internal Ethernet Required
- External Ethernet Required
- TV Fault
- TV Software Update Required
- Faceplate Fault
- Slave Socket Fault
- Master Socket Fault
- Requires Openreach
- Sky Broadband Fault
- Third Party Broadband Fault
- App Fault
- Re-Established On Demand Connection
- On Demand Connector
- IO/TV Link Fault
- Communal System Fault
- Referred Customer To Factor
- Booking Error
- Customer Education
- Referred Customer To Their Custom Installer
- Other (Please Use Additional Information To Capture Detail)
-
Additional Information
-
What work did the previous engineer carry out? Please give a brief description.
-
Please include all photos for before and after for the following: Dish/LNB, cable route, entry hole, eye bolt, signal strength and data logger.
-
Mesh Before Your Visit
-
Mesh After Your Visit
-
Was this revisit avoidable?
-
Please include your reasons to your answer.
-
Did you resolve the fault? Please use Additional Information to capture any details.
-
Additional Information
-
Signature
