North London and Essex Region

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Previous visit actions:

• Who was last visit by?

  RD

  ROM

  RSM

• Previous visit report in place and available in club?

  Yes

  No

  N/A

• Note compliance and success of prior actions?

Outside the club

• Is the car park clean and tidy?

  Yes

  No

  N/A

• Is the external signage clean tidy and correct?

  Yes

  No

  N/A

• Is the marketing and collateral correct?

  Yes

  No

  N/A

• How full are the bins?

  less than half

  half

  3/4

  full

Reception

• Is the general area clean and tidy?

  Yes

  No

  N/A

• Is the desk clean tidy both on top and behind (Free from clutter)?

  Yes

  No

  N/A

• Are there any add spend displays and are they relevant to the current offers?

  Yes

  No

  N/A

Front of house pad

• Is the pad setup for the day?

  Yes

  No

  N/A

• Are all sections on the front of the pad up to date and being lived and breathed?

  Yes

  No

  N/A

• Is there evidence of detailed and relevant pride sessions?

  Yes

  No

  N/A

• Is there evidence the essentials calendar, assessment action plans and WIN are being brought to pride sessions?

  Yes

  No

  N/A

• Is there evidence of a front of house captain role happening?

  Yes

  No

  N/A

Sales

• Manager has checked Club lead gen plan for the day?

  Yes

  No

  N/A

• Manager has printed and disected reports before conference call?

  Yes

  No

  N/A

• Whiteboard up to date and being used accordingly?

  Yes

  No

  N/A

• MA Dashboards being printed and used by MA's?

  Yes

  No

  N/A

• Manager has completed confirm calls before 09:30?

  Yes

  No

  N/A

• MA has prepared accordingly for their setup meeting?

  Yes

  No

  N/A

• Structure and quality of the setup is up to standard?

  Yes

  No

  N/A

• MA has fully filled out their books to present to the manager before arriving at their setup?

  Yes

  No

  N/A

• Meet and greet
  
  1) Review of MTD position vs tgt (MPC or GPC- filled in?)
  2) Review of Yday (what went well and what were the challenges?)
  3) What was the result of yday? (How many of their targets did they hit?)
  4) What were their TNJs? (Check notes)
  5) What were their no shows? (Check notes, confirmed? Call? Follow up booked?)
  6) Targets for the day discussed and agreed? (The what)
  7) Plan for the day discussed and agreed (The how)
  8) Who are they presenting to? (Notes checked on appts/ feedback given?)
  9) Who are they calling? (Check task list/ Uncontacted leads?)
  10) What does theblead gen plan look like and does it match the club plan?
  11) Focus points filled in and SMART?
  12) Training done, filled in and signed off in back of book?
  13) Moment of magic/ sign off

• Picture of MA Playbook

  Media

• Sales pride session done?

  Yes

  No

  N/A

• Call drive was setup and executed well?

  Yes

  No

  N/A

• 1) Start and finish time set
  2) Call lists printed?
  3) Buzz word set
  4) Atmosphere good
  5) No disruption zone?
  6) Intensity and buzz on point?

• Review/ pride session following call drive 1?

  Yes

  No

  N/A

• Discussion of club position MTD discussed and actions put in place?

  Yes

  No

  N/A

Change Rooms/ Toilet

• Change room checks up to date and being completed?

  Yes

  No

  N/A

• Is there evidence of express cleans happening?

  Yes

  No

  N/A

• Change rooms clean and tidy? (Lockers clean, no towels, vanity areas, hairdryers)

  Yes

  No

  N/A

• Shower areas clean and clutter free? (No empty bottles, bags etc, soap available in every cubicle, dispensers clean)

  Yes

  No

  N/A

• Toilet areas clean and tidy? (Toilet Roll Dispensers Full, Smells Fresh, no gum in urinals)

  Yes

  No

  N/A

Gym Floor and Product

• Gym floor area tidy? (Weights, mats etc)

  Yes

  No

  N/A

• Cardio kit clean? (attention to Detail)

  Yes

  No

  N/A

Facilities issues today

• All issues logged with PPM or helpdesk?

  Yes

  No

  N/A

• Any issues to be escalated to RFM?

  Yes

  No

  N/A

• Add media

  Media

Dashboard/ Compliance Review

• Main areas focused on?

  Ops Compliance

  Add Spend/ SPS

  NMM

• Observations

People/ recruitment review:

• Any current vacancies?

  Yes

  No

  N/A

• Objectives in place for each staff member? (Quality)

  Yes

  No

  N/A

• Any current risks?

  Yes

  No

  N/A

Club ratings today

• Overall Club standards (Cleanliness/ Tidiness)

• Experience for members today

• Club compliance to process today

• Club commercial performance MTD

• Perceived Team engagement today

Important Actions/ Feedback/ To do's:

• RD

  Sign

• GM/ DCM

  Sign