Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

The burger

  • Please ask the cashier one of the following questions: <br>- What is in the Sunset Burger? <br>- What is the chutney like? <br>- What is a Bolo do Caco? <br>We're they able to answer your question correctly and knowledgeably?

  • Is the Bolo do Caco lightly toasted with one set of grill marks on the outside only?

  • Is the Bolo do Caco the right way round?

  • Is the spinach covering the whole of the bottom of the roll?

  • Is the cheese on the thighs visible and melting (not melted so it has disintegrated)?

  • Have the thighs been criss-crossed and basted correctly - skin should be crispy, not soggy

  • Has the smoky red pepper chutney been placed on top of the thighs so it begins to fall down the sides of the thighs?

  • Is the amount of smoky red pepper chutney correct? (1 dessert spoon)

  • Is the flag presented correctly using the new, longer cocktail stick?

  • Is the burger tall so that you can see all of the ingredients and not squashed down?

1/2 Chicken

  • Is the chicken crispy and criss-crossed?

  • Is the baste caramelised?

  • Is the chicken juicy, moist and not dry?

  • Is the chicken correctly laid out on the plate?

  • Is the flag standing proud with no white bits?

Sides & drinks

  • Is the garlic bread cooked on both sides with garlic spread all the way to the edges?

  • Are the chips hot and crispy?

  • Are the chips correctly portioned?

  • Is the tea served with a teaspoon with the tea bag packet on the side?

  • Is the tea served with 2 white sugars only?

  • Is the milk for the tea cold and and served in a milk jug?

Collateral

  • Did the external menu box show the new menu and was it neat and secured properly?

  • Was all the collateral on display correct as per the collateral matrix?

Customer Moments

  • Did you receive a warm welcome?

  • Was there a celebration of amazing food?

  • Did you leave happy?

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