Observation: Delivery DWM

Title Page

Parking and Preparing to Unload

Parks truck close proximity to delivery access point ensuring enough space for ramp
Parks at dock when available
Activates parking brake, unbuckles seatbelt, and obtains STS handheld device
Obtains and reviews stop paper work while absorbing stop notes from manifest
Maintains three point of contact when exiting from Driver Side Door
Obtains Safety Cones from storage location and places them around the trailer
Walks to access door, gains entry and ensures customer is present to receive order
Hands over invoice and other required paper work to customer
Walk to trailer door and ensures area is clear of obstacles
If Trailers has a lift gate, lower and position liftgate to ensure proper clearance of the ramp
Unlatch ramp storage location and reach for hand holds on ramp with both hands
Pulls ramp out until fully extended, then lowers ramp to the ground. Uses appropriate BLAST technique when handling ramp.
Walks back to trailer door and lifts ramp into receiver slots
Unlatches roll up door and opens door.

Parking and Preparing Ramp & freezer

Parking and preparing for unload subsection: If freezer product is needed to be accessed from side door and PLATFORM is available

Driver walks to side door and opens side door, locking it in place. Secures base of platform with both hands and pulls platform from trailer body until it is fully extended.
Lowers steps to the ground and unfolds steps.
Closes side door until freezer delivery is performed.
Driver removes latching mechanism from ramp, secures ramp and pulls to ground

Delivery - Two Wheel Hand Truck

Driver obtains Two-Wheel hand Truck
Positions hand truck next to cases to be delivered at stop
If pallet needs to be prepared, Driver removes shrink wrap from pallet and disposes of trash immediately to avoid slip / trip / fall hazards or other poor housekeeping issues.
Selects cases for current stop and places them on hand truck with labels facing out.
If cases for future stop impedes current stop selection, organizes the handled cases by stop on trailer with labels visible.
Driver obtains hand truck and walks with steady pace to drop off point
Driver uses stairs and elevators when necessary
Slides stack of cases from hand truck to floor of drop off point
Once all cases are delivered to drop off point, Driver notifies customer and gathers signature of delivery, and any needed C.O.D.
If Cases are shorted, driver enters shorts on invoices and QR Code
If customer requests an eligible return, driver puts returned item into Invoices
Driver returns to access point and walks with hand truck back to trailer

Driver obtains pallet jack, moves pallets creating a path along the right side of trailer.
Driver asides freezer bulkhead and proceeds to select cases to floor of trailer.
If floor is contaminated, driver places cases on pallet

Completing Stop & Preparing to Leave

Enters back of trailer with hand truck
Places hand truck against wall, obtains load strap and secures hand truck to wall
Down-stacks and secures any remaining cases that may shift during travel
Obtains and stacks empty pallets on floor securing them
Walks to trailer opening, obtains trailer door hand strap, pulls door closed, and closes door hatch.
If truck is parked at dock, proceed to obtain cones and put in storage position
If Driver is using ramp, walk to end of ramp, and reach for ramp with both hands
Pushes ramp into storage location and closes latch
Walks back to driver side door
Opens Drive side door and enters call while maintaining a three point contact
Obtains keys, places them in ignition and start engine
Disengage parking breaks and proceed to next stop

Food Safety

Clothing / uniforms in good repair
No evidence of consuming food, beverages, or tobacco products outside of designated area(s)
Colleague understands when hand-washing is required
Cross Contamination/Cross Contact minimized with proper storage, staging, stacking and handling
Colleague following proper Food Defense practices
No major/critical damages to the trailer fixtures that could lead to loss of refrigeration
Primary and secondary refrigeration units were set to “On” and “Auto Start and Stop” and were functioning properly during the delivery process unless otherwise required.
During unattended delivery driver placed refrigerated and frozen product into the correct temperature-controlled storage areas.
Refrigeration units set correctly barring exceptions for winter conditions (primary = 0°F/-18°C, secondary = 36°F/2°C)
Driver ensured doors are closed, bulkheads, and/or curtains (if applicable) are in place and compartments are properly sealed whenever possible during delivery
Driver secured(lock/sealed) trailer door(s) when break/lunch is taken
Driver understands his/her responsibilities and corrective actions when route is monitored by TTR. (Interview Driver) Response should include door management, reduction of reefer set point and bulkhead cracking between stops.
Driver understands his/her responsibility during a reefer breakdown. (Interview Driver) Response should include contacting the supervisor.