OER City Base Cinema 2015

• Audit Title

• Conducted on

  Date

• Prepared by

Facilities-Upon Arrival

• Is the parking lot clean?

  Yes

  No

  N/A

• Is there any physical damage to the front of the building?

  Yes

  No

  N/A

• During your arrival, if business is closed, were any lights left on?

  Yes

  No

  N/A

• Are all exterior lights operational? (This includes exterior neon, property lights, parking lot lights, poster cases, Daktronics, and large light boxes).

  Yes

  No

  N/A

• Are all the posters up to date?

  Yes

  No

  N/A

• Outside entrance is clean, well kept and welcoming?

  Yes

  No

  N/A

• Has the front of the building been power washed?

  Yes

  No

  N/A

• Tension barriers are used with high volume to ensure a formal line?

  Yes

  No

  N/A

• Trash is emptied when full?

  Yes

  No

  N/A

• Marquee or digital sign is in working order, correct and up to date movies are displayed?

  Yes

  No

  N/A

• No foul odors are present?

  Yes

  No

  N/A

Facilities-Box Office

• All lights are working properly

  Yes

  No

  N/A

• Floors, walls, and ceiling are clean, free of dirt residue and gum

  Yes

  No

  N/A

• Windows are clean and streak free

  Yes

  No

  N/A

• Counter is free of clutter, everything has a specified place and looks visibly pleasing

  Yes

  No

  N/A

• All posters and ad material are up to date, and displayed professionally

  Yes

  No

  N/A

• Movie times are correct and up to date

  Yes

  No

  N/A

• Guest is greeted promptly with a smile when approaching the bar

  Yes

  No

  N/A

• Microphones work and are in good condition

  Yes

  No

  N/A

• Ticketing terminals work and are in good condition

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Lobby/Waiting Area

• Are front doors functioning correctly?

  Yes

  No

  N/A

• All lights are on and working properly?

  Yes

  No

  N/A

• Are the floor mats when you enter clean?

  Yes

  No

  N/A

• Music on, set to an appropriate level, station set to a guest appropriate station?

  Yes

  No

  N/A

• Televisions on, set to an appropriate station, volume at an appropriate level?

  Yes

  No

  N/A

• Floors, walls and ceiling are clean, free of dirt, dust and residue?

  Yes

  No

  N/A

• Fixtures and furniture are clean, free of dirt, residue and gum?

  Yes

  No

  N/A

• All video games are clean and in good working condition?

  Yes

  No

  N/A

• All posters and ad material is up to date, and displayed professionally?

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Restrooms

• All lights are on and working properly

  Yes

  No

  N/A

• All toilets and urinals are in working order.

  Yes

  No

  N/A

• Mirrors are clean and streak free

  Yes

  No

  N/A

• Counter is clean and free of water

  Yes

  No

  N/A

• Floors, walls, partitions and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Tampon dispenser is properly stocked and free of any residue

  Yes

  No

  N/A

• Paper towel dispensers and soap dispensers are in good working order and are properly stocked

  Yes

  No

  N/A

• Check water temperature in sinks.

  Yes

  No

  N/A

• Restroom quality check signage is in place.

  Yes

  No

  N/A

• TABC and any other signage is posted in restrooms.

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Theatres

• All lights are on and working properly and set to the correct level

  Yes

  No

  N/A

• Screen is clean and free of any debris.

  Yes

  No

  N/A

• Floors, carpets, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Track lighting is illuminated

  Yes

  No

  N/A

• Sanitizing & Cleaning materials are available and labeled correctly

  Yes

  No

  N/A

• Chairs are clean, in good condition, armrests work properly, and properly bolted to the ground

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities storage/janitorial trash room

• All equipment is properly stored and is in working order.

  Yes

  No

  N/A

• Janitor closet is stocked with correct chemicals and is clean and odor-free.

  Yes

  No

  N/A

• Trash room is clean and odor-free. No trip hazards.

  Yes

  No

  N/A

Employee Break Room

• Employee break room is clean. Lockers are occupied by current staff only.

  Yes

  No

  N/A

• All chairs are pushed in and surfaces are clean and free of clutter.

  Yes

  No

  N/A

Facilities-Concessions

• All lights are on and working properly

  Yes

  No

  N/A

• Menu TV's are on and displaying images correctly

  Yes

  No

  N/A

• Floors, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Fixtures and furniture are clean, free of dirt, residue and gum

  Yes

  No

  N/A

• Wine and beer are properly displayed

  Yes

  No

  N/A

• All posters and ad material are up to date, and displayed professionally

  Yes

  No

  N/A

• Counter top is clean and free if dirty dishes, water and clutter

  Yes

  No

  N/A

• Equipment is in good condition and working correctly

  Yes

  No

  N/A

• Sodas are calibrated correctly - Brix kit is used and available for verification

  Yes

  No

  N/A

• Ice scoop is used when filling cups with ice, stored properly

  Yes

  No

  N/A

• Guest greeted promptly with a smile when approaching Concession

  Yes

  No

  N/A

• Cups are fully stocked and in an appropriate place

  Yes

  No

  N/A

• Frozen drink machine clean and full

  Yes

  No

  N/A

• Storage coolers clean, good gaskets and proper temperature

  Yes

  No

  N/A

• Supply levels are adequate for business

  Yes

  No

  N/A

• Condiment stands are stocked and clean.

  Yes

  No

  N/A

• Concession terminals work and are in good condition

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Concession Hospitality

• Correct/clean/complete uniforms are being worn, checked on a daily basis; full uniform on arrival and departure

  Yes

  No

  N/A

• Proper hygiene practices are followed - shaving, jewelry, ect.

  Yes

  No

  N/A

• Staff is outgoing, energetic, friendly, and smiling

  Yes

  No

  N/A

• Acknowledges guest in an upbeat and friendly manner

  Yes

  No

  N/A

• Teamwork Utilized in all areas

  Yes

  No

  N/A

• Suggestive selling of relevant promotions observed

  Yes

  No

  N/A

• Observed checking ID's for people of legal age

  Yes

  No

  N/A

• Correct ticket times are met.

  Yes

  No

  N/A

Facilities-Kitchen

• All lights are on, covered, and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Sanitizing & Cleaning materials are available and labeled properly

  Yes

  No

  N/A

• Shelves are clean, In good condition, and are free of food debris

  Yes

  No

  N/A

• Coolers are clean, no food debris or standing water

  Yes

  No

  N/A

• Coolers are holding proper temperature and are in good working order, with thermometer

  Yes

  No

  N/A

• Turbo oven is in good condition, working properly, and holding correct temperature, cleaned regularly

  Yes

  No

  N/A

• Hot Dog roller is in good condition, working properly, and holding correct temperature, cleaned regularly

  Yes

  No

  N/A

• Hand sinks are clean, stocked, and in good working condition

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Walk-In/Freezer Cleanliness

• All lights are on and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Speed racks are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Cooler and Freezer are holding proper temperatures and are in good working order, thermometer present and working

  Yes

  No

  N/A

• Items are labeled with the date they were received

  Yes

  No

  N/A

• Product has the correct rotation FIFO

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Mezzanine Cleanliness

• Area is clean and organized.

  Yes

  No

  N/A

• Proper tools are available

  Yes

  No

  N/A

• Projectors are in good working order

  Yes

  No

  N/A

• Sound towers are in good working order

  Yes

  No

  N/A

• DVD/Bluray's are in good working order

  Yes

  No

  N/A

• Correct aperture plates - no over-projecting

  Yes

  No

  N/A

• Theatre masking is correct and in good condition

  Yes

  No

  N/A

• Lens is projecting clearly and each theatre can project in both scope and flat

  Yes

  No

  N/A

Service-Projection

• Theaters "opened" 45 minutes before the show starts

  Yes

  No

  N/A

• Preshow is playing, has correct volume and a clear picture, no blurry spots

  Yes

  No

  N/A

• Preshow is not over projecting in the masking or under projecting

  Yes

  No

  N/A

• Preshow lights are set to the correct illumination

  Yes

  No

  N/A

• Movie starts on time

  Yes

  No

  N/A

• Lights are set to Movie watching level

  Yes

  No

  N/A

• Movie volume is correct and appropriate for the movie

  Yes

  No

  N/A

• Movie plays in its entirety

  Yes

  No

  N/A

• Lights are turned up when the credits start (unless movie has credit sequence)

  Yes

  No

  N/A

People Development-Training

• All training is completed per guidelines<br>

  Yes

  No

  N/A

• Venue has a manager in charge of training

  Yes

  No

  N/A

• Venue has at least one trainer for each position

  Yes

  No

  N/A

• Venue has printing capabilities/understands how to print all training materials

  Yes

  No

  N/A

• Venue has a file for each staff member with evaluations and all staff documents

  Yes

  No

  N/A

• All training is performed by trainers

  Yes

  No

  N/A

• All trainers are in proper uniform

  Yes

  No

  N/A

• All trainers meet the minimum requirements to be a certified trainer

  Yes

  No

  N/A

• Training schedules are posted for trainer and trainees

  Yes

  No

  N/A

• Training schedule reflects each trainee has an assigned trainer for each day of training

  Yes

  No

  N/A

• Trainers understand how to use all training materials for the position they are training

  Yes

  No

  N/A

• Daily evaluations complete, managers review with trainee and trainer

  Yes

  No

  N/A

• Trainers understand how to give a constructive evaluation

  Yes

  No

  N/A

• Certifications are taken and graded/reviewed by trainer and manager on the training shift

  Yes

  No

  N/A

• Trainers always consider guests first and never let the guests experience suffer

  Yes

  No

  N/A

• Managers follow up with every trainee on every training shift

  Yes

  No

  N/A

• All trainers receive a bi-annual evaluation on training performance

  Yes

  No

  N/A

• Managers are active in the "on the job" coaching

  Yes

  No

  N/A

• Staff member evaluations are complete

  Yes

  No

  N/A

• Managers encouraging and stressing teamwork throughout shift; upbeat and enthusiastic work environment

  Yes

  No

  N/A

Manager Operations-Running the Shift

• Hourly staffing levels accurate to volume

  Yes

  No

  N/A

• Managers utilize good judgement when making cuts, properly communicates responsibilities to staff

  Yes

  No

  N/A

• Schedules and labor proformas are used and adhered to; productivity is maximized as a result

  Yes

  No

  N/A

• "Rush ready" at all times, especially one hour before the first movie and at 6pm. Deployment chart implemented.

  Yes

  No

  N/A

• Manager controls proper guest flow and is aware of lines at the ticket booth

  Yes

  No

  N/A

• Manager is focused in maintaining tour quality standards throughout the shift

  Yes

  No

  N/A

• Manager directly sets the pace for a sense of urgency in the staff at all times

  Yes

  No

  N/A

• Manager continuously follows up on shift goals

  Yes

  No

  N/A

• Manager recognizes and rewards good behavior with positive reinforcement

  Yes

  No

  N/A

• Manager is aware and coaches opportunities to all staff members

  Yes

  No

  N/A

• Manager is visible and visiting guests when they enter, the lobby area, asking specific questions regards to the experience

  Yes

  No

  N/A

• Manager effectively handles guest opportunities and ensures guest return; staff communicates to managers on all guest issues

  Yes

  No

  N/A

• Correct and clean attire being worn. Manager looks professional and on brand

  Yes

  No

  N/A

• Restrooms maintained tour quality throughout shift, with individual restroom checks completed every 30 minutes

  Yes

  No

  N/A

• Preshifts are performed each day

  Yes

  No

  N/A

• Shift contests are being performed

  Yes

  No

  N/A

Manager Operations-Operations & Licenses

• 11 in 1 Poster: (FMLA, Polygraph, OSHA, FLSA Minimum Wage Retirement, USERRA, Obudsman, Equal Employment Opportunity, Unemployment, TX payday Notice, Child Labor, Work Related Injury Plan 6: English and Spanish)

  Yes

  No

  N/A

• Choke Poster

  Yes

  No

  N/A

• Local hospital phone/address/map posted in conspicuous area, and is readily accessible to guest/staff members

  Yes

  No

  N/A

• First Aid kit available, readily accessible for guest/staff members, and stocked with adequate/ample supplies

  Yes

  No

  N/A

• Entire office is clean, organized, and clutter free at all times- including file cabinets/shelving. Till/chairs are in good working condition

  Yes

  No

  N/A

• Emergency procedures known

  Yes

  No

  N/A

• I9 Binder is 100% complete and current, staff members are 100% ABC/TABC/Food Handler complaint where applicable

  Yes

  No

  N/A

• Invoices are logged weekly, no pending or held invoices

  Yes

  No

  N/A

• Most recent health inspection is kept for records and is above a 90%

  Yes

  No

  N/A

Manager Operations-Money Handling

• Petty cash is correct; safe has correct amount of drawers, passes, paychecks, gift cards

  Yes

  No

  N/A

• No outstanding debts

  Yes

  No

  N/A

• No staff member bonuses paid out of petty cash

  Yes

  No

  N/A