Title Page
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Conducted on
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Prepared by
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Store
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Check the stores action plan and incorporate the focus area into the verification check.
Coordinator
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Is the Coordinator/Picker Model consistently in place?
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Are enough Coordinators trained to allow best practice implementation and with adequate rotation across 7 days?
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Are coordinators being rotated every 2 hours and is the roster in place?
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Is COP being fully utilised when allocating orders?
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Do all coordinators understand the redelivery process?
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Is the Substitution Spot Check & Out Of Stock process being carried out correctly?
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Is the Coordinator calling customers by exception?
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Does the store have an escalation process if they aren't able to get the orders done in time?
Picking and Packing
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Are all Pickers carrying out safe practices eg. crate/bag weights, lifting techniques?
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Are minimum shelf life guides attached to each picking trolley?
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Is there a generic user set up for bulk/trade orders?
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Have all team members been taken through the “Proud Of Produce” training video? Has it been added to the skills matrix?
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Are Pickers completing “Like for Like” subs at the pick as frequently as possible?
Staging, pickup and delivery
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Is there correct pick up attendant app ownership and handover in place as determined by pick up staging location? e.g. Online vs Checkouts
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Are Delivery, Pick Up, BYOB staging layout and processes optimised for end to end efficiency?
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BYOB - Are team picking just in time for these orders? Are orange slips being used for these orders?
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Do the drivers and online team appear to be working together? (Friendly environment, collaboration visible, alignment in goals)
General
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Is the Online Roster effective across the 7 days? Right people, right place at the right time.
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Is the Online Daily Service Plan in use in the department across 7 days?
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Is the VMB updated with KPIs and are huddles taken 7 days a week with daily improvement actions recorded?
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Are spot checks being completed within requirements? (1 per picker per month) Verify using the spot check tracker.
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Is the Sequencing up to date? Spot check a few different bays.
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Are the departments housekeeping upto standard and maintained?
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Is the Online Skills Matrix in use? How is trainnig going for this store?
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Does the Online Manager and CSM have a weekly catch up? Is there evidence of this?
