Title Page

  • Conducted on

  • Prepared by

  • Store

  • Check the stores action plan and incorporate the focus area into the verification check.


  • Is the Coordinator/Picker Model consistently in place?

  • Are enough Coordinators trained to allow best practice implementation and with adequate rotation across 7 days?

  • Are coordinators being rotated every 2 hours and is the roster in place?

  • Is COP being fully utilised when allocating orders?

  • Do all coordinators understand the redelivery process?

  • Is the Substitution Spot Check & Out Of Stock process being carried out correctly?

  • Is the Coordinator calling customers by exception?

  • Does the store have an escalation process if they aren't able to get the orders done in time?

Picking and Packing

  • Are all Pickers carrying out safe practices eg. crate/bag weights, lifting techniques?

  • Are minimum shelf life guides attached to each picking trolley?

  • Is there a generic user set up for bulk/trade orders?

  • Have all team members been taken through the “Proud Of Produce” training video? Has it been added to the skills matrix?

  • Are Pickers completing “Like for Like” subs at the pick as frequently as possible?

Staging, pickup and delivery

  • Is there correct pick up attendant app ownership and handover in place as determined by pick up staging location? e.g. Online vs Checkouts

  • Are Delivery, Pick Up, BYOB staging layout and processes optimised for end to end efficiency?

  • BYOB - Are team picking just in time for these orders? Are orange slips being used for these orders?

  • Do the drivers and online team appear to be working together? (Friendly environment, collaboration visible, alignment in goals)


  • Is the Online Roster effective across the 7 days? Right people, right place at the right time.

  • Is the Online Daily Service Plan in use in the department across 7 days?

  • Is the VMB updated with KPIs and are huddles taken 7 days a week with daily improvement actions recorded?

  • Are spot checks being completed within requirements? (1 per picker per month) Verify using the spot check tracker.

  • Is the Sequencing up to date? Spot check a few different bays.

  • Are the departments housekeeping upto standard and maintained?

  • Is the Online Skills Matrix in use? How is trainnig going for this store?

  • Does the Online Manager and CSM have a weekly catch up? Is there evidence of this?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.