ONYX Clean - Full Audit 2021

• Conducted on

  Date

• Prepared by

• Position

• Signature

  Sign

• Is the transfer service assessed?

  Yes

  No

Transfer - Equipment

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Instant read, non-contact digital thermometer

  

• An instant read, non-contact digital thermometer is available and functioning properly - with either Airport Representative or Driver. (P.RD.09.004 - G, See sample above)

  Yes

  No

  N/A

• There is a redundancy system available for each temperature monitoring station. Additional machine and spare batteries must be provided within 180 seconds of request. (P.RD.09.004 - G)

  Yes

  No

  N/A

• New, sealed face mask available for guest use. (P.RD.09.004 - G)

  Yes

  No

  N/A

• Hand Sanitizer from a nationally known brand with a minimum of 70% alcohol content is available in the vehicle. The bottle must be more than 50% full. Ecolab or Breeze Spa brands are preferred. (P.RD.09.004 - G)

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi Quat Sanitizer

  

• Ecolab 22 (or 146) Multi Quat sanitizer at a dilution of 24 ml/L in a properly labelled and correctly functioning Ecolab Spray bottle is available. For OKP only - Diversey Oxivir or Virex II is acceptable, must be properly packaged (P.RD.09.004 - G, See above for chemical label)

  Yes

  No

  N/A

• Blue color coded cleaning cloth

  

• Blue color coded cleaning cloths (full blue or blue edge) for disinfection of guest luggage is available and are sufficiently clean. Cloth is sufficiently clean. (P.RD.09.004 - G)

  Yes

  No

  N/A

• TM properly disinfects guest's luggage handles . It is done in front of guests. (P.RD.09.004 - G)

  Yes

  No

  N/A

• Emergency contact and Covid-19 resources such as hospital locations are readily available. Information must be printed and accessible by both the Airport Representative and/or Driver. Mark as NO if document is not provided within 10 seconds. (P.RD.09.004 - G)

  Yes

  No

  N/A

Transfer - Procedure

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Airport representative and/or driver properly wear the correct PPE including a face mask and nitrile gloves. All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth (P.RD.09.004 - G)

  Yes

  No

  N/A

• Airport Representative / Driver ask permission prior to taking guest's temperature and announces result once temperature is taken. For AHM perform temperature check at second airport before getting on speed boat (P.RD.09.004 - G)

  Yes

  No

  N/A

• Human temperature range

  

• Airport Representative / Driver knows how to properly use equipment and can list the normal human temperature range [36.3–37.5 °C (97.7–99.5 °F)] - Top range of 37.2 - 37.5 will be acceptable]. (P.RD.09.004 - G)

  Pass

  Fail

  N/A

• Airport Representative / Driver is able to explain the procedure for guests who are over the temperature limit. [Wait 10 minutes, re-test. Second failure offer assistance to healthcare provider] (P.RD.09.004 - G)

  Pass

  Fail

  N/A

• Interior of vehicle appears to be neat, clean and sanitized. (P.RD.09.004 - F)

  Excellent

  Good

  Average

  Poor

  N/A

Vehicle

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Only sealed bottle water is provided. There are no other amenities or paraphernalia in the vehicle. (P.RD.09.004 - G)

  Yes

  No

  N/A

Arrival

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Does the hotel have a Concierge / Bell?

  Yes

  No

• All Concierge / Bell / Security Team Members wear the correct PPE including a face mask All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth. (P.RD.07.005 - C)

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi Quat Sanitizer

  

• Ecolab Peroxide Multi-Surface Cleaner and Disinfectant.

  

• Ecolab 22 Multi Quat or Ecolab Peroxide Multi Surface Cleaner & Disinfectant in properly functioning Ecolab spray bottles with the correct Ecolab labels must be available. Mark as N/A if the property does not have Concierge/Bell services.

  Yes

  No

  N/A

• Concierge / Bell TMs disinfect guest's luggage handles. Mark as N/A for properties with Concierge / Bell services. (P.RD.07.005 - C)

  Yes

  No

  N/A

• Temperature scans are taken of each and every guest (adult - child - infant) without exception. The TM ask permission prior to doing so and announces result to the guest using good eye contact. If automated system then there must be an audible or visible alarm. Not applicable for AHM (P.RD.07.005 - B)

  Yes

  No

  N/A

• Human temperature range

  

• The TM manning the Temperature screening station and all FO TMs knows how to properly use equipment and can list the normal human temperature range [36.3–37.5 °C (97.7–99.5 °F)] - Top range of 37.2 - 37.5 will be acceptable]. For AHM have TM list normal human temperature range only. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• All FO TMs are able to explain the procedure for guests who are over the temperature limit. [Wait 10 minutes, re-test. Second failure offer assistance to healthcare provider. Not applicable for AHM (P.RD.07.005 - B)

  Yes

  No

  N/A

• TM ensures that all guests check-in with the contact tracing app. If TM does not make any indication (verbal or gesture) then mark as NO. If country does not have contact tracing app then mark as N/A. (P.RD.07.005 - B)

  Yes

  No

  N/A

Check-in - Equipment

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Directional and social distancing markers are properly positioned on the lobby area floor. (P.RD.03.001 B - D, not applicable for AHM)

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All Front Desk stations must have hand sanitizers available - 70% alcohol. The container must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (Nexa or manual pump) or Breeze Spa brand (pump), if not mark as NO. (P.RD.03.001 B - E, for OKP use Diversey products)

  Yes

  No

  N/A

• All Front Desk Team Members wear a face mask covering the nose and mouth. All PPE are uniform, clean and in good condition. (P.RD.03.001 B - E).

  Yes

  No

  N/A

• Ecolab Oasis® 22 (or 146) Multi Quat sanitizer

  

• Ecolab Oasis® 22 (or 146) Multi Quat sanitizer at a dilution of 24 ml/L in a properly labelled and correctly functioning Ecolab Spray bottle is available. For OKP only - Diversey Oxivir® or Virex® II 256 is acceptable, must be properly packaged . There must be at least 1 bottle per 2 stations (P.RD.03.001 B - E).

  Yes

  No

  N/A

• UV-C Sanitization Box

  

• Is a UV-C sanitization box used?

  Yes

  No

• Sanitization box is functional, clean and in good condition.

  Yes

  No

  N/A

• Check-in is timed to end when the box has finished its operation.

  Yes

  No

  N/A

• Sanitized Keys in Box - Sushi mat used to hold keys during sanitization

  

• There is a sushi mat or similar to sanitize keys. (P.RD.03.001 B - G).

  Yes

  No

  N/A

• There is a box with a lid for sanitized keys and tongs to handle keys. (P.RD.03.001 B - G)

  Yes

  No

  N/A

• There is a tray for placing cash and credit cards. TM and guests should not have direct contact. (P.RD.03.001 B - F)

  Yes

  No

  N/A

• There are a sufficient number of sanitized pens available for guest use and a box for used pen disposal. Must have both or mark as NO. For OZO digital pens must be sanitized for every guest using Ecolab Multi Quat sprayed on to a clothe color coded cloth. (P.RD.03.001 B - F)

  Yes

  No

  N/A

• First aid kit must be fully stocked and up to date. Take picture of all items laid on a table (P.RD.03.001 B - J)

  Yes

  No

  N/A

Check-in - Procedures

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• TM wipes counter with Ecolab 22 Multi Quat disinfectant at a dilution of 24ml/L (or Diversey equivalent) before offering service. (P.RD.03.001 B - E)

  Yes

  No

  N/A

• What is the hotel occupancy (%) on the day of audit?

• TM automatically and correctly explains the breakfast reservation procedures without prompting. If you mark as 29% or less then you should not see this question (P.RD.03.001 B - I & P.FB.01.008 B - C).

  Yes

  No

  N/A

• In lieu of a room orientation the Team Member will advise the guest regarding the following ONYX Clean program protocols: (P.RD.03.001 B - I)

• Guest room sanitization protocols and ONYX Clean door seal program.

  Yes

  No

  N/A

• Social distancing and mask wearing rules within the hotel’s public areas including the elevators.

  Yes

  No

  N/A

• Leisure facility restrictions and protocols including facility reservations.

  Yes

  No

  N/A

• Trays must be made of a material that is easily disinfected.

  

• Trays and/or tongs are always used, TM never has direct contact with guest. (P.RD.03.001 B - F)

  Yes

  No

  N/A

• TM informs the guest of the directions to the room. Escort to the room suspended until further notice. Not applicable at AHM. (P.RD.03.001 B - H)

  Yes

  No

  N/A

• Concierge / Bell TM delivering the luggage leaves the luggage at the door and explains to guest that he will not enter the room due to Covid-19 concerns. Departure luggage services are also abbreviated in the same manner. Mark as N/A for properties without Concierge / Bell services.(P.RD.03.001 B - H)

  Yes

  No

  N/A

Check-in - Forms

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• There is a Breakfast reservation form. Mark as N/A if occupancy is below 30% or if breakfast is outsourced. (P.RD.03.001 B - F & P.FB.01.008 B - C).

  Yes

  No

  N/A

• There is a Fitness Center reservation form. Mark N/A if no Fitness Center. (P.RD.03.001 B - F).

  Yes

  No

  N/A

• There is a Kids Club reservation form. Mark as N/A if no Kids Club. (P.RD.03.001 B - F).

  Yes

  No

  N/A

• ONYX Health & Travel Questionnaire (Thai - English)

  

• The ONYX Health & Travel Questionnaire is available in the correct language version. Mark as N/A if not required by local government policies (P.RD.03.001 B - F).

  Yes

  No

  N/A

• Thai Chana QR Code

  

• Any contact tracing signage such as Thai Chana or Malaysia MySejahtera QR codes will be prominently displayed on or near the reception counter. (P.RD.03.001 B - J).

  Yes

  No

  N/A

• Emergency contact and Covid-19 resources such as hospital locations are readily available. Information must be printed and accessible. Mark as NO if document is not provided within 30 seconds (P.RD.03.001 B - J).

  Yes

  No

  N/A

Public Areas - Equipment

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• All Housekeeping Team Members wear the correct PPE including a face mask and nitrile gloves. All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth (P.RD.05.012 B - C)

  Yes

  No

  N/A

• Hourly sanitization signage

  

• Signage advising guest that high touch areas are sanitized hourly. Signage must be in multiple locations such as the lobby area, lobby level elevator landing, facilities (meeting spaces, fitness, lounge areas etc). If main area missing sign then mark as NO and specify area (P.RD.05.012 B - A)

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Mikro-Quat® Detergent, Disinfectant and Deodorizer.

  

• Ecolab Oasis Pro 16 Orange Force™ All Purpose Cleaner

  

• Public area Housekeeping trolley includes at least Ecolab 22 Multi Quat, Ecolab Micro Quat and Ecolab Orange Force. All chemicals must be in properly functioning Ecolab spray bottles / squeeze bottles with the correct Ecolab labels. (P.RD.05.012 B - A)

  Yes

  No

  N/A

• Color coded cleaning cloths

  

• Multiple sets of color cleaning cloths (blue, green, red and yellow) are available. Cloths must be sufficiently clean and in good condition. Mark as NO if only 1 set available. (P.RD.05.012 B - A)

  Yes

  No

  N/A

• Color Coded Cleaning

  

• Housekeeping TMs (ask 3) are able to list the particular use of each cloth color. Any one of the 3 answers incorrectly then the question is marked as FAIL. Red for high-risk areas such as toilets and urinals; yellow for low-risk restroom areas including sinks and mirrors; blue for all-purpose cleaning (dusting, window cleaning, wiping desks, etc.) in other areas of a facility; and green for food-service areas. (P.RD.05.012 B - A)

  Pass

  Fail

  N/A

• TM must have a checklist of high touch surfaces in the public areas that must be sanitized. (Take picture of list). The list must include the follow areas: entrance, lobby, elevators / escalator (buttons & surfaces), public area corridors, door handles, public area restrooms, meeting spaces etc. (P.RD.05.012 B - A)

  Yes

  No

  N/A

Public Areas - Main Entrances

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Stanchions

  

• All hotel entrances have separate entry and exit points. Stanchions can be used to achieve separation. (P.RD.05.012 B - D & P.RD.07.005 - A)

  Yes

  No

  N/A

• Amari - OZO - Shama - Saffron Collection - Mosaic Collection

  

• All entry and exit points are correctly signed using branded "In" & "Out" signage, see samples above.(P.RD.05.005 A & P.RD.07.005 - A)

  Yes

  No

  N/A

• Mask sticker at facility entrances

  

• There is a mask sticker placed near the entrance to the facility.

  Yes

  No

  N/A

• Two part disinfection mat

  

• All guest entrances must have a disinfection mat wide enough to cover the entrance (2 part: disinfection & drying) (P.RD.07.005 C)

  Yes

  No

  N/A

• Sanitizing mats are in good condition and suitably clean. The mat is sufficiently filled with Ecolab 22 Multi Quat Sanitizer at 24ml/L dilution during business hours [test by tapping mat - 3 time periods, take pictures with time stamp]. (P.RD.07.005 - C)

  Yes

  No

  N/A

• Social distancing & Arrow markers

  

• All entrances have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above. (P.RD.07.005 - A)

  Yes

  No

  N/A

• All entrances have temperature screening stations. Check all entrances including from parking structure. (P.RD.07.005 - B)

  Yes

  No

  N/A

• Branded temperature scanning signage

  

• Hourly disinfection signage

  

• Branded temperature screening signage and ONYX Clean hourly disinfection signs are clearly posted near the temperature screening station. See samples above (P.RD. 07.005 - A)

  Yes

  No

  N/A

• Digital Thermometer

  

• Thermal Camera

  

• Instant read non-contact digital thermometers or a thermal camera system - one per entry point. If system is not manned then it must provide an observable audible or visual signal. See samples above. (P.RD. 07.005 - B)

  Yes

  No

  N/A

• There is a redundancy system available for each temperature monitoring station Additional machine and spare batteries must be provided within 60 seconds of request. (P.RD. 07.005 - B).

  Yes

  No

  N/A

• All guest facing TMs properly wear the correct PPE including a face mask that covers the nose and mouth. All PPE are uniform, clean and in good condition. (P.RD. 07.005 - C).

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All entry points have hand sanitizers available - 70% alcohol. The bottle must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO. OKP is OK for Diversey brand (P.RD. 07.005 - C).

  Yes

  No

  N/A

• Thai Chana QR Code Sample

  

• Contact tracing signage (Thai Chana, Malaysia MySejahtera, Sri Lanka DHIS2 etc.) is clearly posted. Mark as N/A if no contact tracing in your country. See sample above. (P.RD. 07.005 - A).

  Yes

  No

  N/A

• Emergency contact and Covid-19 resources such as hospital locations are readily available. Information must be printed and accessible by within 30 seconds. Mark as NO if document is not provided within 30 seconds (P.RD. 07.005 - B).

  Yes

  No

  N/A

• Human temperature range

  

• The TM manning the Temperature screening station and ALL FO TMs know how to properly use equipment and can list the normal human temperature range [36.3–37.5 °C (97.7–99.5 °F) - Top range of 37.2 - 37.5 will be acceptable]. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

Public Areas - Lobby

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Social distancing & Arrow markers

  

• Social distancing markers / X / arrows are placed on the floor at 2 meters apart. See samples above. (P.RD.03.001 B - D)

  Yes

  No

  N/A

• 

• Hand sanitizers available - 70% alcohol. The container must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (Nexa or manual pump) or Breeze Spa brand (pump), if not mark as NO. OKP may use Diversey products (P.RD.03.001 B - D)

  Yes

  No

  N/A

• Furniture in the lobby waiting area should be socially distanced in clusters 2 meters apart or marked as not in use. (P.RD.05.012 B - E)

  Yes

  No

  N/A

Public Areas - Elevators

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Are there guest elevators in the hotel?

  Yes

  No

• Mask sticker

  

• There is a mask sticker placed in the elevator or around the lobby level elevator landing.

  Yes

  No

  N/A

• All elevators (guest and service) must have social distancing markers at the lobby elevator landing and interior. (P.RD.05.012 B - F)

  Yes

  No

  N/A

• The elevator limits sign must be one of the following.

  

• A sign must be placed in the guest elevator advising the maximum number of people for each elevator. Number depends on max elevator occupancy. See sample above (P.RD.05.012 B - F)

  Yes

  No

  N/A

• A hand sanitizer dispenser must be placed INSIDE each elevator. The container must be sufficiently full. (Automated dispenser containers must be completely used before replacing). (P.RD.05.012 B - F)

  Yes

  No

  N/A

Public Area - Meeting Spaces

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Are there MICE facilities in the hotel?

  Yes

  No

• Do the MICE facilities have direct access (without having to pass through the main hotel entrance)

  Yes

  No

• All guest entrances must have a disinfection mat wide enough to cover the entrance (2 part: disinfection & drying) filled with Ecolab 22 Multi Quat @ 24ml/L or Diversey equivalent. See sample above. (P.RD.07.005 C)

  Yes

  No

  N/A

• Mask sticker at facility entrances

  

• There is a mask sticker placed near the entrance to the meeting facility.

  Yes

  No

  N/A

• Amari - OZO - Shama - Saffron Collection - Mosaic Collection

  

• All entry and exit points into MICE facilities have "In" & "Out" signs and directional indicators (floor marker or signs). Signs are made to brand design specs and frames must be clean and in good condition. See samples above (P.RD.07.005 C)

  Yes

  No

  N/A

• Stanchions

  

• Social distancing, directional markers and queue controls (rope barrier or stanchions) are properly positioned and are in good condition. (P.RD.05.012 B - H)

  Yes

  No

  N/A

• The entrances to the MICE facilities are set up with temperature screening stations. All entrances are monitored. (Take picture)

  Yes

  No

  N/A

• Branded temperature scanning signage

  

• Hourly disinfection signage

  

• Branded temperature screening signage and ONYX Clean hourly disinfection signs are clearly posted near the temperature screening station. See samples above (P.RD. 07.005 - A)

  Yes

  No

  N/A

• Digital Thermometer

  

• Thermal Camera

  

• Instant read non-contact digital thermometers or a thermal camera system - one per entry point. If system is not manned then it must provide an observable audible or visual signal. (P.RD. 07.005 - B)

  Yes

  No

  N/A

• Human temperature range

  

• A TM working the event knows how to properly use equipment and ALL TMs can list the normal human temperature range. ASK 3 TMs [36.3–37.5 °C (97.7–99.5 °F) - Top range of 37.2 - 37.5 will be acceptable]. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• TMs are able to explain the procedure for guests who are over the temperature limit. [Wait 10 minutes, re-test. Second failure offer assistance to healthcare provider. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• There is a redundancy system available for each temperature monitoring station. Additional machine and spare batteries must be provided within 60 seconds of request. (P.RD. 07.005 - B).

  Yes

  No

  N/A

• All Team Members manning MICE facilities wear the correct PPE including a face mask. All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth (P.RD.05.012 B - H)

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All entry points have hand sanitizers available - 70% alcohol. The bottle must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO. OKP is OK for Diversey brand (P.RD.05.012 B - H)

  Yes

  No

  N/A

Public Area Restrooms (lobby area & MICE facilities)

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Sample of social distanced urinals

  

• There are a sufficient number of social distancing and directional markers as required for sinks and urinals (1.5m apart). See sample above. (P.RD.05.012 B - I)

  Yes

  No

  N/A

• There must be a sufficient amount of anti-bacterial hand wash available (Ecolab Clean & Smooth AB is preferred). There must be at least 1 dispenser per 2 sinks. (P.RD.05.012 B - I)

  Yes

  No

  N/A

• There must be a sufficient amount of hand towels or electronic hand dryers available. (P.RD.05.012 B - I)

  Yes

  No

  N/A

• There are hand sanitizer dispensers available - 70% alcohol. The bottle must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO. OKP is OK for Diversey brand (P.RD.05.012 B - I)

  Yes

  No

  N/A

• All restrooms appear to be clean and in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• The facilities are free of odors.

  Yes

  No

  N/A

Housekeeping Chemicals

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• ALL chemicals within the property are from Ecolab (except window cleaner, for OKP chemicals must all be Diversey). If chemicals from other brands are found then document and mark as NO.

  Yes

  No

  N/A

• Ecolab chemical dispenser

  

• Chemicals are dispensed from an Ecolab installed dispenser. Dispensers must correctly marked and accurately calibrated on a regular basis. The set up must at least include: Ecolab 22 Multi Quat, Ecolab Micro Quat and Ecolab 16 Orange Force

  Yes

  No

  N/A

• All chemicals are properly stored and labelled. All containers are properly sealed, in good condition and with proper markings. No chemicals are stored on the floor. (P.RD.05.024 - C)

  Yes

  No

  N/A

• SDS sheets are stored within 2 meters of any chemical storeroom or dispenser. (P.RD.05.024 - A)

  Yes

  No

  N/A

Housekeeping Trolley Set Up

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Mikro-Quat® Detergent, Germicide and Deodorizer.

  

• Ecolab Oasis Pro 16 Orange Force™ All Purpose Cleaner

  

• Housekeeping trolley includes at least Ecolab 22 Multi Quat, Ecolab Micro Quat and Ecolab Orange Force. All chemicals must be in properly functioning Ecolab spray bottles / squeeze bottles with the correct Ecolab labels. (OC-SMS 1.3)

  Yes

  No

  N/A

• All Chemicals on the trolley are from Ecolab.

  Yes

  No

  N/A

• Photograph all chemicals that are not Ecolab (or Diversey for OKP)

  Media

• Color coded cleaning cloths

  

• Multiple sets of color cleaning cloths (blue, green, red and yellow) are available. Cloths must be sufficiently clean and in good condition. Mark as NO if only 1 set availble. (P.RD.05.012 B - A)

  Yes

  No

  N/A

Housekeeping Procedures

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• TM is able to explain the use of Ecolab 22 Multi Quat (sanitizer), Ecolab Micro Quat (bathroom cleaner & disinfectant) and Ecolab Orange Force (general cleaner & degreaser). Ask 3 separate HSKP TMs, any single failure fails the question. (P.RD.05.004 B - B)

  Pass

  Fail

  N/A

• Color Coded Cleaning

  

• TM able to list the particular use of each cleaning color code. Ask 3 separate HSKP TMs. Red for high-risk areas such as toilets and urinals; yellow for low-risk restroom areas including sinks and mirrors; blue for all-purpose cleaning (dusting, window cleaning, wiping desks, etc.) in other areas of a facility; and green for food-service areas. (P.RD.05.004 B - C)

  Pass

  Fail

  N/A

• TM must have a checklist of high touch surfaces in the ROOM that must be sanitized. (Take picture of list). The list must include specifics in the follow areas: general, bed area, closet & bathroom. (P.RD.05.004 B - E)

  Yes

  No

  N/A

• The TM is able to explain the use of the ONYX Clean door seal and the criteria for application. All room events must be completed, room inspected then sealed. (P.RD.05.004 B - F)

  Yes

  No

  N/A

• Team Member is able to demonstrate how to properly apply the seal to a door. TM must mention using the key card and a measuring tool, sticking the fold in the middle of the corner and ensuring that the sticker is applied to all doors at the same height. HOD must be able to access the "Applying ONYX Door Seal VDO" (P.RD.05.004 B - F)

  Pass

  Fail

  N/A

Room Set Up

• All loose paper items such as the Guest Services Directory, promotional flyers/tent cards, stationery, Spa menus etc. are removed from the room.

  Yes

  No

  N/A

• Is the television in the room an IPTV?

  Yes

  No

• The IPTV system includes the entire service directory including hotel information, available services and F&B information including menus. If there is a Spa the system must also include the Spa menu.

  Yes

  No

  N/A

• There is a QR code placed in a visible location in the room. Scanning the QR leads the guest to a site where the entire service service directory including hotel information, available services and F&B information including menus can be viewed on the guest's mobile device. If there is a Spa then the Spa menu must also be included. (P.RD.05.004 B - F)

  Yes

  No

  N/A

• Hard to sanitized items such as decorative pillows and bed runners are removed from the room.

  Yes

  No

  N/A

• Are the loose toiletries at the property wrapped in plastic?

  Yes

  No

• For properties with PLASTIC wrapped toiletries. All loose toiletries except for soap/shower gel, shampoo, conditioner and body lotion will be lightly sprayed with Ecolan 22 Multi Quat at a dilution of 24ml/L.

  Yes

  No

  N/A

• For properties with PAPER wrapped toiletries. All loose toiletries except for soap/shower gel, shampoo, conditioner and body lotion will be removed from the room and kept in a box for 5 days before they can be reused again.

  Yes

  No

  N/A

Swimming Pool

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Is there a swimming pool at this property?

  Yes

  No

• The maximum occupancy of the facility must be posted near the entrance to the pool. The number is calculated by the total space (deck and pool) in square meters divided by 4 square meters (the required space for each person). (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• If there are any local rules or special timings then a sign must be clearly posted. Can be combined with maximum occupants sign above. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• If required, a pool reservation sheet is available for guest to reserve their pool time. If not then mark as N/A. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Thai Chana QR Code Sample

  

• If there is a contact tracing program such as Thai Chana or MySejahtera then it must be clear posted. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• Hand sanitizers available - 70% alcohol. The container must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (Nexa or manual pump) or Breeze Spa brand (pump), if not mark as NO. OKP may use Diversey products. Not to be placed in direct sunlight. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Social distancing & Arrows signage

  

• There are a suitable number of social distancing and directional markers placed on the floor or sign stands. See sample abov. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• All pool furniture is socially distanced at least 2 meters apart or is marked as "X" or "Not in Use" if spacing is not possible. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Rolled towels in a pyramid formation / stacked.

  

• Pool towels are NEATLY rolled and presented in a pyramid structure or in a frame structure, see sample above. Guests will retrieve the towels themselves. There must be signage for new towels and used towels. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• A pool water condition sign must be clearly displayed and updated daily. The sign must include at least: pH and Cl values. Displaying the water temperature is recommended (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Is the pool manned?

  Yes

  No

  N/A

• All Team Members manning the pool area wear the correct PPE including a face mask. All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Mikro-Quat® Detergent, Disinfectant and Deodorizer.

  

• Ecolab 22 Multi Quat (table and work surfaces) and Ecolab Micro Quat (floor and restrooms) must be available. All chemicals must be from Ecolab dispenser into properly functioning Ecolab spray bottles / squeeze bottles with the correct Ecolab labels. OKP must have Diversey products. Chemicals may be shared by / stored at the pool bar - mark as N/A then score in F&B Outlets section (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Blue color coded cleaning cloths

  

• Blue color coded cleaning cloths are available to clean the pool furniture and surrounding areas. Cleaning supplies may be shared by / stored at the pool bar - mark as N/A then score in F&B Outlets section (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Color coded cleaning

  

• TM able to list the particular use of each cleaning color code. Red for high-risk areas such as toilets and urinals; yellow for low-risk restroom areas including sinks and mirrors; blue for all-purpose cleaning (dusting, window cleaning, wiping desks, etc.) in other areas of a facility; and green for food-service areas. (OC-SMS 1.3 - Swimming Pool)

  Pass

  Fail

  N/A

Fitness Center

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Is there a fitness center at this property?

  Yes

  No

• If there are any local rules regarding special timings or limits on the number of guests for the fitness center then a sign must be clearly posted near the entrance. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

• The maximum occupancy of the facility must be posted near the entrance to the fitness center. The number is calculated by the total space of the fitness center in square meters divided by 4 square meters (the required space for each person).

  Yes

  No

  N/A

• A fitness center reservation sheet is available for guest to reserve their fitness time. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

• A list of reserved times must be posted at the entrance and updated regularly. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

• Thai Chana QR Code Sample

  

• If there is a contact tracing program such as Thai Chana or MySejahtera then it must be clear posted. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

• Is the facility manned?

  Yes

  No

• All Team Members will wear the correct PPE including a face mask covering the nose and mouth. All PPE are uniform, clean and in good condition. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

• TM takes guest temperature and manages the reservation sheet.

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• Hand sanitizers available - 70% alcohol. The container must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (Nexa or manual pump) or Breeze Spa brand (pump), if not mark as NO. OKP may use Diversey products. Not to be placed in direct sunlight. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

• There must be a DIY sanitization table set up with signage inviting guest to sanitize the equipment they wish to use. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Peroxide Multi-Surface Cleaner & Disinfectant

  

• Ecolab 22 Multi Quat or Ecolab Peroxide Multi-Surface Cleaner and Disinfectant in properly functioning Ecolab spray bottles / squeeze bottles with the correct Ecolab labels must be availble to disinfect machines. OKP must have Diversey products. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

• Blue color coded cleaning cloths

  

• The must be a several clean blue color coded rags available for guest to use to disinfect the machines. There must also be a signed bin to dispose of used rags. (OC-SMS 1.3 - Fitness Center)

  Yes

  No

  N/A

Kids Club

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Is there a Kids Club at this property?

  Yes

  No

• Local rules and special timings are clearly posted at or near the entrance area. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• The maximum occupancy of the facility must be posted near the entrance to the pool. The number is calculated by the total space in square meters divided 4 square meters (the require space for each person). (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Social distancing & Arrow markers

  

• All entrances have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• All entrances have temperature screening stations. There are no unmanned entrances. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Branded temperature scanning signage

  

• Hourly disinfection signage

  

• Branded temperature screening signage and ONYX Clean hourly disinfection signs are clearly posted near the temperature screening station. See samples above (P.RD. 07.005 - A)

  Yes

  No

  N/A

• Digital Thermometer

  

• Instant read non-contact digital thermometers or a thermal camera system - one per entry point. See sample above. (P.RD. 07.005 - B)

  Yes

  No

  N/A

• There is a redundancy system available for each temperature monitoring station Additional machine and spare batteries must be provided within 180 seconds of request. (P.RD. 07.005 - B).

  Yes

  No

  N/A

• All guest facing TMs properly wear the correct PPE including a face mask that covers the nose and mouth. All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Temperature scans are taken of each and every guest (adult - child - infant) without exception. The TM ask permission prior to doing so and announces result to the guest using good eye contact. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Human temperature range

  

• The TM manning the Temperature screening station knows how to properly use equipment and can list the normal human temperature range [36.5–37.5 °C (97.7–99.5 °F) - Top range of 37.2 - 37.5 will be acceptable]. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• TMs are able to explain the procedure for guests who are over the temperature limit. [Wait 10 minutes, re-test. Second failure offer assistance to healthcare provider. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• Mask sticker at facility entrances

  

• There is a mask sticker placed near the entrance to the facility.

  Yes

  No

  N/A

• Thai Chana QR Code Sample

  

• TM ensures that all guests check-in with the contact tracing app. If TM does not make any indication (verbal or gesture) then mark as NO. If country does not have contact tracing app then mark as N/A. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• The temperature screening station and surrounding areas including tables and door handles are sanitized hourly. A schedule or check-list or sign-off sheet must be shown upon request. (P.RD.07.005 - C)

  Yes

  No

  N/A

• The Kids Club reservation sheet is available for guest to reserve their time. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• A list of reserved times must be posted at the entrance and updated regularly. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Team Members will wear the correct PPE including a face mask covering the nose and mouth. All PPE are uniform, clean and in good condition. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• Hand sanitizers available - 70% alcohol. The container must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (Nexa or manual pump) or Breeze Spa brand (pump), if not mark as NO. OKP may use Diversey products. Not to be placed in direct sunlight. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Peroxide Multi Surface Cleaner & Disinfectant

  

• Ecolab Mikro-Quat® Detergent, Germicide and Deodorizer.

  

• Ecolab 22 Multi Quat or Ecolab Peroxide Multi-Surface Cleaner and Disinfectant in properly functioning Ecolab spray bottles / squeeze bottles with the correct Ecolab labels must be availble to disinfect toys and play surfaces. Ecolab Mikro Quat is available for cleaning / disinfection of floors and bathrooms. OKP must have Diversey products. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Color coded cleaning cloths

  

• The must be a several sets of color coded rags available to use to disinfect surfaces and toys. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• Color coded cleaning

  

• TM able to list the particular use of each cleaning color code. Red for high-risk areas such as toilets and urinals; yellow for low-risk restroom areas including sinks and mirrors; blue for all-purpose cleaning (dusting, window cleaning, wiping desks, etc.) in other areas of a facility; and green for food-service areas. (OC-SMS 1.3 - Chemicals)

  Pass

  Fail

  N/A

• TM must have a schedule/checklist of high touch surfaces in the Kids Club that must be sanitized hourly. (Take picture of list). The list must include specifics such various surfaces, areas and toys. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

• During peak usage such as weekends and holidays the facility must be deep cleaned and thoroughly sanitized every evening. Must be included in the schedule. (OC-SMS 1.3 - Kids Club)

  Yes

  No

  N/A

Spa & Beauty Salon

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Is there a Spa and/or beauty salon at this property?

  Yes

  No

• Local rules, special timings and limits on the number of guests for the Spa / Beauty Salon are clearly posted at or near the entrance area. (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• The maximum occupancy of the facility must be posted near the entrance to the Spa / Beauty Salon. The number is calculated by the total space of the Spa / Beauty Salon in square meters divided by 4 square meters (the required space for each person).

  Yes

  No

  N/A

• Mask sticker at facility entrances

  

• There is a mask sticker placed near the entrance to the Spa and/or Beauty Salon.

  Yes

  No

  N/A

• Social distancing & Arrow markers

  

• All entrances have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above. (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• All entrances have temperature screening stations. There are no unmanned entrances. (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• Branded temperature scanning signage

  

• Hourly disinfection signage

  

• Branded temperature screening signage and ONYX Clean hourly disinfection signs are clearly posted near the temperature screening station. See samples above (P.RD. 07.005 - A)

  Yes

  No

  N/A

• Digital Thermometer

  

• Instant read non-contact digital thermometers or a thermal camera system - one per entry point. See sample above. (P.RD. 07.005 - B)

  Yes

  No

  N/A

• There is a redundancy system available for each temperature monitoring station Additional machine and spare batteries must be provided within 180 seconds of request. (P.RD. 07.005 - B).

  Yes

  No

  N/A

• All guest facing TMs properly wear the correct PPE including a face mask that covers the nose and mouth. All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• Temperature scans are taken of each and every guest (adult - child - infant) without exception. The TM ask permission prior to doing so and announces result to the guest using good eye contact. (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• Human temperature range

  

• The TM manning the Temperature screening station knows how to properly use equipment and can list the normal human temperature range [36.5–37.5 °C (97.7–99.5 °F) - Top range of 37.2 - 37.5 will be acceptable]. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• TMs are able to explain the procedure for guests who are over the temperature limit. [Wait 10 minutes, re-test. Second failure offer assistance to healthcare provider. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• Thai Chana QR Code sample

  

• TM ensures that all guests check-in with the contact tracing app. If TM does not make any indication (verbal or gesture) then mark as NO. If country does not have contact tracing app then mark as N/A. (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• The temperature screening station and surrounding areas including tables and door handles are sanitized hourly. A cleaning schedule or check-list or sign-off sheet must be shown upon request. (P.RD.07.005 - C)

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• Hand sanitizers available - 70% alcohol. The container must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (Nexa or manual pump) or Breeze Spa brand (pump), if not mark as NO. OKP may use Diversey products. Not to be placed in direct sunlight. (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Peroxide Multi-Surface Cleaner and Disinfectant

  

• Ecolab 22 Multi Quat or Ecolab Peroxide Multi-Surface Cleaner and Disinfectant in properly functioning Ecolab spray bottles / squeeze bottles with the correct Ecolab labels must be availble to disinfect toys and play surfaces. Ecolab Mikro Quat for cleaning / disinfection of floors and bathrooms. (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• Color coded cleaning cloths

  

• The must be a several sets of color coded rags available to use to clean (OC-SMS 1.3 - Spa & Beauty Salon)

  Yes

  No

  N/A

• Color coded cleaning

  

• TM able to list the particular use of each cleaning color code. Red for high-risk areas such as toilets and urinals; yellow for low-risk restroom areas including sinks and mirrors; blue for all-purpose cleaning (dusting, window cleaning, wiping desks, etc.) in other areas of a facility; and green for food-service areas. (OC-SMS 1.3 - Chemicals)

  Pass

  Fail

  N/A

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

F&B Outlet - Equipment & Service

• Is there F&B outlets in your property?

  Yes

  No

Equipment

• All guest facing TMs properly wear the correct PPE including a face mask that covers the nose and mouth. All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth (P.FB.01.008 B - B).

  Yes

  No

  N/A

• Social distancing & Arrow markers

  

• All entrances have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above. (P.FB.01.008 B - C)

  Yes

  No

  N/A

• Branded temperature scanning signage

  

• Hourly disinfection signage

  

• Branded temperature screening signage and ONYX Clean hourly disinfection signs are clearly posted near the temperature screening station. See samples above (P.FB.01.008 B - C)

  Yes

  No

  N/A

• Digital Thermometer

  

• Thermal Camera

  

• Instant read non-contact digital thermometers or a thermal camera system - one per entry point. If system is not manned then it must provide an observable audible or visual signal. See samples above. (P.FB.01.008 B - C)

  Yes

  No

  N/A

• There is a redundancy system available for each temperature monitoring station Additional machine and spare batteries must be provided within 60 seconds of request. (P.FB.01.008 B - C)

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All entry points have hand sanitizers available - 70% alcohol. The bottle must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO. OKP is OK for Diversey brand (P.FB.01.008 B - B)

  Yes

  No

  N/A

• Thai Chana QR Code Sample

  

• Contact tracing signage (Thai Chana, Malaysia MySejahtera, Sri Lanka DHIS2 etc.) is clearly posted. Mark as N/A if no contact tracing in your country. See sample above. (P.FB.01.008 B - B)

  Yes

  No

  N/A

• Emergency contact and Covid-19 resources such as hospital locations are readily available. Information must be printed and accessible by within 30 seconds. Mark as NO if document is not provided within 30 seconds (P.FB.01.008 B - B)

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Outlet must have at least the following chemicals: Ecolab OP10 and Ecolab Oasis 22 Multi Quat. All chemicals must be in properly functioning Ecolab spray bottles with the correct Ecolab labels. (P.FB.01.008 B - B)

  Yes

  No

  N/A

• Color coded cleaning cloths

  

• Multiple sets of color cleaning cloths (blue and green) are available. Cloths must be sufficiently clean and in good condition. Mark as NO if only 1 set availble. (P.RD.05.012 B - A)

  Yes

  No

  N/A

• Color Coded Cleaning

  

• F&B TMs (ask 3) are able to list the particular use of each cloth color. Any wrong answer from any TM results in a FAIL. Red for high-risk areas such as toilets and urinals; yellow for low-risk restroom areas including sinks and mirrors; blue for all-purpose cleaning (dusting, window cleaning, wiping desks, etc.) in other areas of a facility; and green for food-service areas. (P.RD.05.012 B - A)

  Pass

  Fail

  N/A

Procedure

• Temperature scans are taken of each and every guest (adult - child - infant) without exception. The TM ask permission prior to doing so and announces result to the guest using good eye contact. If automated system then there must be an audible or visible alarm.

  Pass

  Fail

  N/A

• Human temperature range

  

• The outlet manager / TM manning the temperature screening station knows how to properly use equipment. All F&B TMs can list the normal human temperature range [36.3–37.5 °C (97.7–99.5 °F) - Top range of 37.2 - 37.5 will be acceptable]. Ask 2 -3 TMs in the outlet. Any wrong answer results in a FAIL. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• TMs are able to explain the procedure for guests who are over the temperature limit. [Wait 10 minutes, re-test. Second failure offer assistance to healthcare provider. (P.RD.07.005 - B)

  Pass

  Fail

  N/A

• If hotel is using breakfast timings reservations then TM must confirm the guest's name, room number and reserved time. If a reservation system is not used then mark as N/A.

  Yes

  No

  N/A

• All tables and side stations are cleaned using Ecolab OP10 and sanitized using Ecolab Oasis 22 Multi Quat.

  Yes

  No

  N/A

F&B Outlet - Buffet

• Is the buffet being assessed?

  Yes

  No

• Mask sticker at facility entrances

  

• There is a mask sticker placed near the entrance to the outlet and the entrance to the buffet area.

  Yes

  No

  N/A

• TMs actively ask all guest to wear mask in the buffet area.

  Yes

  No

  N/A

• The maximum capacity is clearly signed at or near the entrance. For open buffet plan such as Amari Watergate Bangkok, mark as N/A (TM must monitor and control the flow of the people).

  Yes

  No

  N/A

• Social distancing & Arrow markers

  

• All buffet areas have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above. (P.FB.01.008 B - C)

  Yes

  No

  N/A

• Sneeze guard

  

• Sneeze guards area installed over all cold buffet items. Sneeze guards are clean and in good condition. (P.FB.01.008 B - E)

  Yes

  No

  N/A

• Hot buffet items are kept at 63°C or above at all times. Any hot item below 63°C will result in a NO. (P.FB.01.008 B - E)

  Yes

  No

  N/A

• All high risk foods such a yoghurts and smoked salmon must be portioned. (P.FB.01.008 B - E)

  Yes

  No

  N/A

• Buffetware such as tongs and serving spoons much be changed every 20 minutes. (P.FB.01.008 B - E)

  Yes

  No

  N/A

• Is there a kitchen in this property?

  Yes

  No

F&B Kitchen - Equipment

• There are a sufficient number of correctly set-up handwashing stations. One station can serve a radius of 5 meters. Each station must have: a clean sink, anti-bacterial soap, disposable paper towels, a wastebasket and a sign showing how to properly wash hands.

  Yes

  No

  N/A

• All chemicals must be from Ecolab (or Diversey for OKP)

  Yes

  No

  N/A

• Chemical dispenser heads are properly installed and functioning correctly. All chemicals are properly metered.

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Mikro-Quat® Detergent, Germicide and Deodorizer.

  

• The Kitchen must have at least the following chemicals: Ecolab Oasis 22 Multi Quat and Ecolab Mikro Quat.

  Yes

  No

  N/A

• Color coded cleaning cloths

  

• Multiple sets of green cleaning cloths are available. Cloths must be sufficiently clean and in good condition. Mark as NO if only 1 set availble.

  Yes

  No

  N/A

• Color Coded Cleaning

  

• TMs (ask 3) are able to list the particular use of each cloth color. Any wrong answer from any TM will result in a FAIL. Red for high-risk areas such as toilets and urinals; yellow for low-risk restroom areas including sinks and mirrors; blue for all-purpose cleaning (dusting, window cleaning, wiping desks, etc.) in other areas of a facility; and green for food-service areas. (P.RD.05.012 B - A)

  Pass

  Fail

  N/A

• Color coded chopping boards.

  

• There must be color coded chopping blocks and a sign explaining the colors. See sample above. Must have both or mark as NO

  Yes

  No

  N/A

F&B Kitchen Procedures

• The kitchen is cleaned twice a day. The floor is mopped at least twice a day using Ecolab Mikro Quat. There must be a schedule, if not shown within 180 second of request then mark as NO.

  Yes

  No

  N/A

• All TMs properly wear the correct PPE including a face mask and gloves.

  Yes

  No

  N/A

• Every kitchen/station has a sufficiently full bottle of Ecolab Oasis Multi Quat Sanitizer at a dilution of 5 ml/L

  Yes

  No

  N/A

• All prep and cooking surfaces area clean and free of excessive food and debris.

  Yes

  No

  N/A

• Knives and cooking utensils are placed a sanitizing solution of Ecolab 22 Multi Quat at a dilution of 5 ml/L covering the entire blade or in a UV-C sanitizer unit.

  Yes

  No

  N/A

• 3 Sink DIsh Washing Method

  

• All hand washed dishes, utensils, buffetware and kitchenware must be sanitized using the third sink method with Ecolab Oasis 22 Multi Quat at a dilution of 5ml/L

  Yes

  No

  N/A

• Dish Temp Plate Simulator

  

• All dishwashers must sanitize dishes using heat. When tested using the DishTemp™ plate simulator the temperature should reach at least 73.9°C (165°F) - (NSF/ANSI 3 - Commercial Dishwashers)

  Yes

  No

  N/A

• Waste bins in the kitchen are cleaned regularly. There are no foul odors.

  Yes

  No

  N/A

Team Member Entrance

• Two part disinfection mat

  

• All staff entrances must have a disinfection mat wide enough to cover the entrance (2 part: disinfection & drying) filled with Ecolab 22 Multi Quat @ 24ml/L or Diversey equivalent. (See sample above)

  Yes

  No

  N/A

• Sanitizing mats are in good condition and suitably clean. The mat is sufficiently filled with Ecolab 22 Multi Quat Sanitizer at 24ml/L dilution during business hours [test by tapping mat - 2 time periods, take pictures with time stamp]. (P.RD.07.005 - C)

  Yes

  No

  N/A

• Mask sticker at facility entrances

  

• There is a mask sticker placed near the entrance to the facility. (See sample above)

  Yes

  No

  N/A

• Social distancing & Arrow markers

  

• All entrances have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above.

  Yes

  No

  N/A

• All staff entrances have temperature screening stations. (P.RD.07.005 - B)

  Yes

  No

  N/A

• Digital Thermometer

  

• Thermal Camera

  

• Instant read non-contact digital thermometers or a thermal camera system - one per entry point. If system is not manned then it must provide an observable audible or visual signal. See samples above.

  Yes

  No

  N/A

• There is a redundancy system available for each temperature monitoring station Additional machine and spare batteries must be provided within 60 seconds of request.

  Yes

  No

  N/A

• Human temperature range

  

• The TM manning the Temperature screening station and ALL security TMs know how to properly use equipment and can list the normal human temperature range [36.3–37.5 °C (97.7–99.5 °F) - Top range of 37.2 - 37.5 will be acceptable].

  Pass

  Fail

  N/A

• TMs manning the temperature screening station properly wear the correct PPE including a face mask that covers the nose and mouth.

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All team member entry points have hand sanitizers available - 70% alcohol - preferably Ecolab but any nationally recognized brand is acceptable

  Yes

  No

  N/A

• Emergency contact and Covid-19 resources such as hospital locations are readily available. Information must be printed and accessible by within 60 seconds. Mark as NO if document is not provided within 60 seconds (P.RD. 07.005 - B).

  Yes

  No

  N/A

Team Member Locker Rooms

• There is at least one correctly set-up handwashing stations in each Team Member locker. Each station must have: a clean sink, antibacterial soap, disposable paper towels, a wastebasket and a sign showing how to properly wash hands.

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All team member locker rooms have hand sanitizers available - 70% alcohol - preferably Ecolab but any nationally recognized brand is acceptable

  Yes

  No

  N/A

• The team member locker rooms must be cleaned and sanitized 3 times a day or once per shift. There must be a schedule that including timings and cleaning details. Ecolab Multi Quat and Mikro Quat are to be used to clean and disinfect.

  Yes

  No

  N/A

• The team member lockers are free of odor.

  Yes

  No

  N/A

• The locker rooms are well ventilated. Any air-conditioning/fans must be clean and free of dust (filters, fan blades, fan grills).

  Yes

  No

  N/A

• Locker rooms are clean and in good condition. There are no debris or clothing left on the floor.

  Yes

  No

  N/A

Team Member - Canteen

• There are a sufficient number of correctly set-up handwashing stations near the canteen. Each station must have: a clean sink, antibacterial soap, disposable paper towels, a wastebasket and a sign showing how to properly wash hands.

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All canteen entry points have hand sanitizers available - 70% alcohol - preferably Ecolab but any nationally recognized brand is acceptable

  Yes

  No

  N/A

• Social distancing & Arrow markers

  

• There are sufficient directional and social distancing stickers/signs in the canteen. All markings are spaced 2 meters apart and in good condition. See sample above.

  Yes

  No

  N/A

• Tables and chairs area sufficiently socially distanced.

  Yes

  No

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Mikro-Quat® Detergent, Germicide and Deodorizer.

  

• The canteen / canteen kitchen must have at least the following chemicals: Ecolab Oasis 22 Multi Quat and Ecolab Mikro Quat.

  Yes

  No

  N/A

• 3 Sink Dish Washing Method

  

• All hand washed dishes, utensils, buffetware and kitchenware must be sanitized using the third sink method with Ecolab Oasis 22 Multi Quat at a dilution of 5ml/L

  Yes

  No

  N/A

• Dish Temp Plate Simulator

  

• All dishwashers must sanitize dishes using heat. When tested using the DishTemp™ plate simulator the temperature should reach at least 73.9°C (165°F) - (NSF/ANSI 3 - Commercial Dishwashers)

  Yes

  No

  N/A