SkyTrax Corrective Action for Ground Services 1

• Checklist Title

• Document No.

• Station/Hub

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sections Completed

• A - Check-In Process

  Yes

  No

• B - Boarding Procedure

  Yes

  No

Section A - Check-In Process

Queuing and Stanchion

• Is there any stanchion that written form queuing “start here”/”in”?

  Yes

  No

• Is there any queuing line that help passenger for check-in?

  Yes

  No

• Is there any queue comber/marshal staff available during check-in process? (if available)

  Yes

  No

Section B - Boarding Procedure

Sweeping Cabin Baggage Procedure

• Is there any available BTU (Baggage Test Unit) and work properly?

  Yes

  No

• Do the sweeping baggage is done by boarding staff?

  Yes

  No

• Do the stationary and equipment provide in sweeping area?

  Yes

  No

• Do the sweeping baggage requirement for cabin match with procedure? (According Station Manual, for BTU sizing one bag not exceeding 115 linear cm weight of 7 kg. For BTU sizing Bombardier CRJ1000ER and ATR 72-600 one bag not exceeding 92 linear cm weight of 7 kg)

  Yes

  No

• Do the baggage sweeping done in CRJ and ATR aircraft with procedure of Limited Release Tag and attached with Gate/Ramp Collected Baggage for baggage that does not meet the requirement? (With pink color tag)

  Yes

  No

• Do the Gate Staff record all sweeping baggage with “Sweeping Baggage Receipt”?

  Yes

  No

• Do the Gate Staff report to load control regarding total pieces and weight of sweeping baggage result?

  Yes

  No

• Do the staff well delivered the baggage sweeping result to cargo compartment/loading master aircraft along with boarding process to avoid left baggage?

  Yes

  No

Aerobridge Boarding Process

• Do the Boarding Staff announce the boarding procedure by sequence? (According to GSGB first priority for special passengers, second priority for premium passengers, third priority for passengers with back side seat number for example: for B-777 starting with number 39-51)

  Yes

  No

Aviobridge Boarding Process

• Do the Boarding Staff announce the boarding procedure by sequence? (According to GSGB first priority for special passengers, second priority for premium passengers, third priority for passengers with back side seat number for example: for B-777 starting with number 39-51)

  Yes

  No

• Do the boarding process for special needs assistance done by first time or last time boarding (if passengers with late boarding time)?

  Yes

  No

• Do the signage seat number allocation for passengers provided in front of entrance door? (Example: for B-777 starting with number 39-51 for back side row) seat number standing signage.

  Yes

  No

Section C - Briefing

• Select date

  Date

• Location of Briefing:

• Attendees; Name, Company & Position:

• Agenda or Reason for Briefing:

• Items Discussed:

• Follow Up / Action Points (include responsible person and date action required):

Airport Station Checklist Complete

• Prepared by

  Sign