SkyTrax Corrective Action for Station 2017

• Checklist Title

• Document No.

• Station/Hub

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sections Completed

• A - Check-In Process

  Yes

  No

• B - Boarding Procedure

  Yes

  No

Section A - Check-In Process

• On time performance as 100 percentage of agreed targets?

  Yes

  No

  N/A

• Loadsheet to be delivered by 07 minutes ( for NB aircraft ), 10 minites ( for WB aircraft ) prior ETD?

  Yes

  No

• Flight documents to be delivered to the aircraft by 08 minutes (for NB aircraft), 10 minutes ( for WB aircraft prior ETD)?

  Yes

  No

• Mishandled Baggage, maximum 03 per 1000?

  Yes

  No

• Number of travel document accuracy 01 per 1000?

  Yes

  No

  N/A

• Mishandled Cargo, maximum 02 per 1000 shipments?

  Yes

  No

Section B - Passenger Handling

• Check-in to be open 180 minutes (International Flight) and 120 minutes (Domestic Flight) prior ETD?

  Yes

  No

  N/A

• Queuing time at the Business Class Counter to be not more than 5 minutes?

  Yes

  No

  N/A

• Queuing time at the Economy Class Counter to be not more than 10 minutes?

  Yes

  No

  N/A

• Check-in processing time to be not more than 2 minutes ( for domestic flight ) , 3 minutes ( for international flight )?

  Yes

  No

  N/A

• Check-in Close out time 30 minutes prior to STD or ETD?

  Yes

  No

  N/A

Section C - Gate Function

• Gate open/manned 45 minutes prior to ETD?

  Yes

  No

  N/A

• Boarding commencement for passenger who need special attention 25 minutes (for narrow body), 35 minutes (for wide body) prior to ETD?

  Yes

  No

  N/A

• Boarding/delay announcements to be made as per carriers procedures?

  Yes

  No

  N/A

• Passenger not to wait longer than 5 minutes in the bus before departure to aircraft?

  Yes

  No

  N/A

Section D - Arrival

• Aircraft to be met by passenger services staff when doors open?

  Yes

  No

  N/A

• Lost and found staff to be available before passengers arrive

  Yes

  No

  N/A

• All of belonging passenger found in the cabin aircraft must hand over to the Carrier duty staff immediately?

  Yes

  No

  N/A

Section E - Ramp Handling

Baggage Handling - Arrival

• Do the 1st Executive bag to be delivered by 15 minutes after on blocks?

  Yes

  No

• Do the Last Executive bag to be delivered by 20 minutes after on blocks?

  Yes

  No

• Do the 1st Economy bag to be delivered by 15 minutes after on blocks?

  Yes

  No

• Do Last Economy bag to be delivered by 25 minutes after on blocks?

  Yes

  No

• Is the delay management has been done if irregularities happened?

  Yes

  No

• Do the Executive bags to be delivered first in all circumstances

  Yes

  No

• Do transfer baggage available to the accepting Carrier 30 minutes after on blocks?

  Yes

  No

• Do Found Baggage to be inserted the data to Worldtracer system immediately and at the latest by 30 minutes

  Yes

  No

Departure

• Do baggage segregation as per agreement with carrier?

  Yes

  No

  N/A

• Do all Baggage to be completed by 10 minutes prior to STD/ETD?

  Yes

  No

  N/A

• Do offloaded No Show up passenger’s baggage to be completed by 2 minutes prior to STD/ETD?

  Yes

  No

  N/A

Fuelling

• Do fuelling to be ordered by 90 minutes prior to ETD

  Yes

  No

  N/A

• Do fueling to be completed by 20 minutes ( for NB aircraft ) , 30 minutes ( for WB ) prior to ETD?

  Yes

  No

  N/A

• Do fueling documentation to be delivered by 10 minutes prior to ETD?

  Yes

  No

  N/A

Cleaning

• Do cleaning to be completed by > 15 minutes(for narrow body), 30 minutes (for wide body) prior to ETD?

  Yes

  No

  N/A

Section F - Ramp Arrival

• Do appropriate Ground Support Equipment to be available at parking position at 5 minutes before on blocks?

  Yes

  No

  N/A

• Do passenger disembarkation to commence within 2 minutes after on blocks?

  Yes

  No

  N/A

• Do 1st Premium cargo and documents to be delivered to cargo warehouse by 25 minutes after on blocks?

  Yes

  No

  N/A

• Do last premium cargo to be delivered to cargo warehouse by 60 minutes?

  Yes

  No

  N/A

• Do 1st general cargo to be delivered to cargo warehouse by 30 minutes after on blocks?

  Yes

  No

  N/A

• Do mail and documents to be delivered to Mail facility by 25 minutes after on blocks?

  Yes

  No

  N/A

Section G - Ramp Departure

• Do the mail delivered to aircraft side by 45 minutes before ETD?

  Yes

  No

  N/A

• Do pushback equipment available 5 minutes prior to ETD?

  Yes

  No

  N/A

• Do preliminary Load information and NOTOC available to Load control 60 minutes prior to STD?

  Yes

  No

  N/A

• Do cargo/mail and documents available for transportation to aircraft side 90 minutes prior to STD?

  Yes

  No

  N/A

• Do cargo/mail to be loaded all set in aircraft 15 minutes prior to STD/ETD?

  Yes

  No

  N/A

Catering

• Do catering loading/unloading to be completed by > 20 minutes( for narrow body) , > 30 minutes ( for wide body ) prior to ETD?

  Yes

  No

  N/A

Aircraft Doors

• Do all aircraft doors to be closed by 5 minutes prior to ETD?

  Yes

  No

  N/A

Section H - Briefing

• Select date

  Date

• Location of Briefing:

• Attendees; Name, Company & Position:

• Agenda or Reason for Briefing:

• Items Discussed:

• Follow Up / Action Points (include responsible person and date action required):

Airport Station Checklist Complete

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