Information

  • Checklist Title

  • Document No.

  • Station/Hub

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Checklist

Sections Completed

  • A - Check-In Process

  • B - Boarding Procedure

Section A - Check-In Process

  • On time performance as 100 percentage of agreed targets?

  • Loadsheet to be delivered by 07 minutes ( for NB aircraft ), 10 minites ( for WB aircraft ) prior ETD?

  • Flight documents to be delivered to the aircraft by 08 minutes (for NB aircraft), 10 minutes ( for WB aircraft prior ETD)?

  • Mishandled Baggage, maximum 03 per 1000?

  • Number of travel document accuracy 01 per 1000?

  • Mishandled Cargo, maximum 02 per 1000 shipments?

Section B - Passenger Handling

  • Check-in to be open 180 minutes (International Flight) and 120 minutes (Domestic Flight) prior ETD?

  • Queuing time at the Business Class Counter to be not more than 5 minutes?

  • Queuing time at the Economy Class Counter to be not more than 10 minutes?

  • Check-in processing time to be not more than 2 minutes ( for domestic flight ) , 3 minutes ( for international flight )?

  • Check-in Close out time 30 minutes prior to STD or ETD?

Section C - Gate Function

  • Gate open/manned 45 minutes prior to ETD?

  • Boarding commencement for passenger who need special attention 25 minutes (for narrow body), 35 minutes (for wide body) prior to ETD?

  • Boarding/delay announcements to be made as per carriers procedures?

  • Passenger not to wait longer than 5 minutes in the bus before departure to aircraft?

Section D - Arrival

  • Aircraft to be met by passenger services staff when doors open?

  • Lost and found staff to be available before passengers arrive

  • All of belonging passenger found in the cabin aircraft must hand over to the Carrier duty staff immediately?

Section E - Ramp Handling

Baggage Handling - Arrival

  • Do the 1st Executive bag to be delivered by 15 minutes after on blocks?

  • Do the Last Executive bag to be delivered by 20 minutes after on blocks?

  • Do the 1st Economy bag to be delivered by 15 minutes after on blocks?

  • Do Last Economy bag to be delivered by 25 minutes after on blocks?

  • Is the delay management has been done if irregularities happened?

  • Do the Executive bags to be delivered first in all circumstances

  • Do transfer baggage available to the accepting Carrier 30 minutes after on blocks?

  • Do Found Baggage to be inserted the data to Worldtracer system immediately and at the latest by 30 minutes

Departure

  • Do baggage segregation as per agreement with carrier?

  • Do all Baggage to be completed by 10 minutes prior to STD/ETD?

  • Do offloaded No Show up passenger’s baggage to be completed by 2 minutes prior to STD/ETD?

Fuelling

  • Do fuelling to be ordered by 90 minutes prior to ETD

  • Do fueling to be completed by 20 minutes ( for NB aircraft ) , 30 minutes ( for WB ) prior to ETD?

  • Do fueling documentation to be delivered by 10 minutes prior to ETD?

Cleaning

  • Do cleaning to be completed by > 15 minutes(for narrow body), 30 minutes (for wide body) prior to ETD?

Section F - Ramp Arrival

  • Do appropriate Ground Support Equipment to be available at parking position at 5 minutes before on blocks?

  • Do passenger disembarkation to commence within 2 minutes after on blocks?

  • Do 1st Premium cargo and documents to be delivered to cargo warehouse by 25 minutes after on blocks?

  • Do last premium cargo to be delivered to cargo warehouse by 60 minutes?

  • Do 1st general cargo to be delivered to cargo warehouse by 30 minutes after on blocks?

  • Do mail and documents to be delivered to Mail facility by 25 minutes after on blocks?

Section G - Ramp Departure

  • Do the mail delivered to aircraft side by 45 minutes before ETD?

  • Do pushback equipment available 5 minutes prior to ETD?

  • Do preliminary Load information and NOTOC available to Load control 60 minutes prior to STD?

  • Do cargo/mail and documents available for transportation to aircraft side 90 minutes prior to STD?

  • Do cargo/mail to be loaded all set in aircraft 15 minutes prior to STD/ETD?

Catering

  • Do catering loading/unloading to be completed by > 20 minutes( for narrow body) , > 30 minutes ( for wide body ) prior to ETD?

Aircraft Doors

  • Do all aircraft doors to be closed by 5 minutes prior to ETD?

Section H - Briefing

  • Select date

  • Location of Briefing:

  • Attendees; Name, Company & Position:

  • Agenda or Reason for Briefing:

  • Items Discussed:

  • Follow Up / Action Points (include responsible person and date action required):

Airport Station Checklist Complete

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