Operational Excellence Report

• Conducted on

  Date

• Prepared by

• Location

  Select
• Location
  Address

• What was the score of the previous audit

Marketing

• Is there exterior marketing in the form of banners, Flags, A frame, bollard covers.

  Yes

  No

• Are A-Boards in good condition and clean?

  Yes

  No

  N/A

• Banners, on brand, straight, in good condition and clean?

  Yes

  No

  N/A

• Bollard covers in good condition and clean?

  Yes

  No

  N/A

• Yes

  No

• Is there an opportunity for them. and if so which ones.

  Select Bollard cover Banners A frames Flags

  • Bollard cover
  • Banners
  • A frames
  • Flags

• Open sign clean and turned on?

  Yes

  No

  N/A

• Opening Hours cling displayed

  Yes

  No

• Window POP with Current campaign?

  Compliant

  Non-Compliant

Cleanliness

• Are windows and doors free from steaks and fingerprints?

  Yes

  No

• Is any signage clean and clear from debris?

  Yes

  No

• Are exterior Bins clean, not overflowing and in good repair?

  Yes

  No

• Is the exterior litter free? ( to include leaves, debris, weeds etc)

  Yes

  No

Maintenance

• Are grass areas, shrubs and bushes well kept?

  Yes

  No

• Is signage in working order? (to include no damage)

  Yes

  No

Marketing

• Is the POP up to date with current campaign

  Compliant

  Non-Compliant

Cleanliness

• Is any furniture clean? (tables tops, legs, bases etc)

  Yes

  No

  N/A

• Is the floor Clean? (Mats, flooring, base boards)

  Yes

  No

• Are the walls Clean? (Décor)

  Yes

  No

• Is the drinks station clean? (including caddie, dispenser, nozzle etc)

  Yes

  No

  N/A

• Is the crisps station clean? (including shelving under the crisps and standalone racks)

  Yes

  No

• Is the drinks fridge glass clean and smear free?

  Yes

  No

  N/A

Maintenance

• Are all tables and chairs in good condition?

  Yes

  No

  N/A

• Is the crisp storage in good condition?

  Yes

  No

• Is the drinks station in good condition?

  Yes

  No

• Is the floor in good condition? (including mats, floors and baseboards)

  Yes

  No

• Is walls and décor in good condition?

  Yes

  No

Readiness

• Is the crisp display, full with all mandatory lines?

  Yes

  No

• Is the drinks fridge full with all mandatory lines?

  Yes

  No

• Is the drinks caddie full?

  Yes

  No

• Is the napkin holder full?

  Yes

  No

• If you were a customer would you stay? (picture required)

  Yes

  No

Marketing

• Are trans lights correct as per marketing window

  Yes

  No

  N/A

• Are sandwich unit clings correct as per marketing window

  Yes

  No

• Mark what Pop is missing

  Select Bread Cling Allergens Nutritional ingredient information

  • Bread Cling
  • Allergens
  • Nutritional ingredient information

• Are the correct build guides current and visible?

  Yes

  No

• Are the cookie labels correct and in good condition?

  Yes

  No

Cleanliness

• Is the sneeze guard streak and fingerprint free? (Customer side)

  Yes

  No

• Is the hot well front clean and condensation free? (Customer side)

  Yes

  No

• Is the cookie cabinet streak and fingerprint free? (Customer side)

  Yes

  No

• Is the POS area clean? (Customer side)

  Yes

  No

• Are the wells of the front counter clean?

  Yes

  No

• Are the chopping boards in good condition? ( clean and scoring free)

  Yes

  No

• Is the hotwell clean? (regularly delimed)

  Yes

  No

• Is the storage under front counter organised and clean? (not blocking condenser)

  Yes

  No

• Is the cookie cabinet shelving clean? ( pull out shelves and shelving)

  Yes

  No

• Is the POS area clean and clutter free? ( from behind counter)

  Yes

  No

• Are menu screens/panels clean with no marks or streaks?

  Yes

  No

Maintenance

• Are the sandwich units in good condition including arms and hinges?

  Yes

  No

• Is the hot well in good condition?

  Yes

  No

• Is the cookie cabinet in good condition?

  Yes

  No

• Is the POS area in full working condition?

  Yes

  No

• Are there any lights blown or missing?

  No

  Yes

• Are menu panels/screens in full working order?

  Yes

  No

Readiness

• Are all Cambro's as per brand standards? (no products over chill lines, Frost build up, etc)

  Yes

  No

• Is the cookie cabinet as per Brand standard? (all variety's and pack sizes available)

  Yes

  No

• Are all sauces as per brand standards? (Green tops and correct placement)

  Yes

  No

• Are all condiments full? (cutlery, cups lids, deli paper, sub wrap etc)

  Yes

  No

Food safety

• Are all Cambro's in the counter and back counter fridge in date and time?

  Yes

  No

• Are all knives, scoops and spreaders clean with handles not in food?

  Yes

  No

• Are meatballs within correct temperature? (cooked +75 degrees, holding between 65-73 degrees)

  Yes

  No

• Is all food within correct temperature?

  Yes

  No

• items are not mixed in the front counter? (no ingredients mixed)

  Yes

  No

• Are prepacked cookies meeting food safety criteria?

  Yes

  No

Marketing

• Is the back counter free from clutter and chemicals?

  Yes

  No

• Bread Oven cling, clean and in good repair?

  Yes

  No

Cleaning

• Is the back counter clean and clutter free?

  Yes

  No

• Is the back counter fridge clean? ( including the seal)

  Yes

  No

• Is the bread cabinet clean? (interior and exterior including seals?

  Yes

  No

• Is the coffee machine clean? (including milk fridge)

  Yes

  No

• Is the proofer clean? (including drip tray/ elements interior and exterior)

  Yes

  No

• Is the bread oven clean? (interior and exterior)

  Yes

  No

• Is the Speed oven clean? (interior and exterior including paddles and baskets)

  Yes

  No

Maintenance

• Is the back counter fridge within the correct temperature range?

  Yes

  No

• Is the coffee machine in full working condition?

  Yes

  No

• Is the speed oven in full working condition?

  Yes

  No

• Is the oven & proofer in full working condition?

  Yes

  No

• Are any lights blown or missing?

  No

  Yes

Readiness

• Is the drinks fridge full and inviting? ( where applicable)

  Yes

  No

  N/A

• Is the back counter fridge full with prepped foods?

  Yes

  No

• Is the coffee station fully stocked? (with cups, stirrers, coffee pods etc)

  Yes

  No

• Is the fresh bread baked and cooled in time for busy period? (where applicable)

  Yes

  No

• Are there wraps defrosted and ready for service?

  Select Yes No

  • Yes
  • No

• Is there delivery boxes made for 3pd and remote order?

  Yes

  No

Food safety

• Are hand wash sinks stocked as required? (tick all that are present)

  Select Gloves Hot water Hand wash sign and instructions cards Soap Blue roll

  • Gloves
  • Hot water
  • Hand wash sign and instructions cards
  • Soap
  • Blue roll

• Oven gloves are available and in good condition

  Yes

  No

• Gloves are only stored around sink area?

  Yes

  No

Marketing

• Is the sales tracker up to date? ( previous days figures required)

  Yes

  No

• Is the BATB guides updated and in use?

  Yes

  No

• Is the L&D tools for the current campaign displayed for staff?

  Yes

  No

Cleaning

• Is the prep table clean and clutter free?

  Yes

  No

• Is the cooling rack half rack clean and clutter free? <br>

  Yes

  No

  N/A

• Is the 3 compartment sink clean and grease free? (including drying racks and surrounding wall)

  Yes

  No

• Is the drinks condenser clean and clutter free? ( nothing stored on top) <br>

  Yes

  No

  N/A

• Are all shelving in good condition and clean?

  Yes

  No

• Is all equipment clean, free from labels and allowed to dry before storage?

  Yes

  No

• Are condensers clean?

  Select Fridge Yes Fridge No Freezer Yes Freezer No

  • Fridge Yes
  • Fridge No
  • Freezer Yes
  • Freezer No

• Is the walk in fridge clean? (including shelves, floors, celling, walls and handles

  Yes

  No

• Is the walk in Freezer clean? (including shelves, floors, celling, walls and handles

  Yes

  No

• Are walls and floor clean?

  Yes

  No

Maintenance

• Is the fridge working correctly

  Yes

  No

• Is the freezer working correctly

  Yes

  No

• Is the 3 compartment sink working correctly

  Yes

  No

• Is the mop sink working correctly

  Yes

  No

Readiness

• Is defrost pulled as per brilliant basic document

  Yes

  No

• Is bread correct as per brilliant at the basic document

  Yes

  No

• Is meat prep completed for that day? ( where applicable)

  Yes

  No

  N/A

• Is veg prep completed for that day? ( where applicable)

  Yes

  No

  N/A

Food safety

• Are any personal items stored on the prep table

  No

  Yes

• Are heavy items stored under a safe height?

  Yes

  No

• Are all products stored off the floor

  Yes

  No

• Are sanitisers at correct strength ( please include test strip strength image)

  Yes

  No

Due diligence

• Are all bread tools available

  Yes

  No

• Weekly books are fully complete since last visit

  Yes

  No

• Are all colleagues adhering the uniform policy?

  Yes

  No

• Have all colleagues been set up on the till?

  Yes

  No

• Lighting

  All lights are working

  No

• All brilliant at the basics tools are being used

  Yes

  No

Guest experience

• Guests are greeted within 3 seconds?

  Yes

  No

• Guests are asked is that a footlong?

  Yes

  No

• Team actively suggestive sell? (add on, double cheese, Drinks, meal deal etc)

  Yes

  No

• Guest are asked to confirm sub is correct prior to wrapping? (deli paper has been removed)

  Yes

  No

• 3PD orders are packaged as per brand standard? (boxed and tamper label)

  Yes

  No

  N/A