OPS 9 Operations QSA Static Estate

• Site Name

• undefined

• Conducted on

  Date

• Prepared by

• Location
  Address

1, Everything Correct

• First Impressions: Are the staff working? (ie. not in the office.)

  Excellent

  Good

  Needs Improving

  N/A

• Uniform Correct and Presentable?

  Yes

  No

• If they wear Name badges are they being worn ?

  Yes

  No

• Following correct procedures (ie. H&S)

  Yes

  No

• Wearing correct PPE as necessary?

  Yes

  No

• Is the team a good advertisement for Encore?

  Excellent

  Good

  Needs Improving

  N/A

Office & Procedures

• Is the COSHH folder present

  Yes

  No

• Please order a new COSHH folder for the site

  Yes

  No

• Does the estate have an office or store rooms?

  Yes

  No

• Is the office and facilities clean?

  Yes

  No

• Work surfaces clean & free from mess? (papers/keys)

  Yes

  No

• Is the electrical equipment PAT Tested and safe to use?

  Yes

  No

• Are the store rooms organised & clean?

  Yes

  No

• Are all tools/ equipment in good working order?

  Yes

  No

• Site correctly stocked? (cleaning products, lightbulbs)

  Yes

  No

• Do they have a first aid box on site ?

  Select

• Are the contents in date

  Yes

  No

• Are all items required present and correct ?

  Yes

  No

Fire System & Emergency Life Line Systems

• Has the site got a fire log book

  Yes

  No

• Has the fire alarm been tested and logged correctly ?

  Yes

  No

• Have the Fire doors been checked and logged correctly ?

  Yes

  No

• Has the smoke vents been tested and logged correctly

  Yes

  No

• Have the emergency lights been tested and logged correctly

  Yes

  No

• Has the lift line been tested and logged correctly

  Yes

  No

• Do all the staff that work on site know how to do all the test

  Yes

  No

Key Handling Procedure

• Is the key handling folder/Dwellant up to date ?

  Yes

  No

• Check the master sheet, is it complete and upto date ?

  Yes

  No

• Are the keys in the safe tagged ?

  Yes

  No

Parcel Handling

• Is the site following the Encore procedure for parcel handling

  Yes

  No

• Check the parcel handling forms in the folder, are they up to date.

  Yes

  No

• Check the master sheet, is it upto date ?

  Yes

  No

Scope of services

• Is the SOS upto date

  Yes

  No

• Is the SOS completed correctly

  Yes

  No

• Has the weekly view been completed ?

  Yes

  No

Disaster Action Plan

• Does the site have a disaster action plan in place ?

  Yes

  No

A, Internal Communal Areas

• Do you want to audit internal areas?

  Select

• First Impressions: Does the entrance foyer look clean and well maintained.

  Excellent

  Good

  Needs Improving

  N/A

• Door entry system Clean & Working?

  Yes

  No

• Entry Door(s) Clean, in working order & secure?

  Yes

  No

• Post boxes Clean & Tidy? (e.g. no junk mail)

  Yes

  No

• Skirtings & surfaces Clean & Free of dust?

  Yes

  No

• Lift Surround, mirrors and interior clean?

  Yes

  No

• Carpet / flooring clean & in good condition?

  Yes

  No

• HS Obstructions to stairs Free from litter and obstructions?

  Yes

  No

• Bannisters & handrails Clean & in good order?

  Yes

  No

• Windows Clean & in good order?

  Yes

  No

• Lighting Clean & working? (ie. no light bulbs out, free of bugs and cobwebs)

  Yes

  No

• Walls & ceilings In good order (i.e. no marks, gouges etc)

  Yes

  No

• Fixtures & fittings Clean & in good order? (e.g. doors, light fittings etc)

  Yes

  No

• Signage & Notices Current & look good? (evacuation, info & manadatory)

  Yes

  No

• Overall: Are the Internal areas good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

B Bin Stores (Residents can judge us ENTIRELY by the state of the Bin Store!)

• Do you want to audit the bin stores?

  Select

• Bin Stores Clean, tidy & well-organised?

  Yes

  No

• Signage In place & look good? (recycling, instructions etc)

  Yes

  No

• Overall: Are the Bin stores good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

C External

• Do you want to audit the External areas?

  Select

• First impressions, Clean & well maintained?

  Excellent

  Good

  Needs Improving

  N/A

• Gates (car & pedestrian), Clean, in good working order & closing correctly?

  Yes

  No

• Railings & fences, Clean, no damage & well maintained?

  Yes

  No

• Litter, Is the site free from litter & rubbish?

  Yes

  No

• Lighting, Clean & working? (ie. no light bulbs out)

  Yes

  No

• Sensors, Are there sensors to control the lighting?

  Yes

  No

• Paving / flooring, Clean, good order & secure? (eg. no cracks)

  Yes

  No

• Façade, Clean and free of any damp? (eg. Brickwork, render)

  Yes

  No

• Lightning Protection, In good order?

  Yes

  No

• Balconies, Well presented? (eg. no washing, satellite dishes etc)

  Yes

  No

• Gutters & drains, Clear & in good order?

  Yes

  No

• Windows, Clean & in good order? (from exterior)

  Yes

  No

• Fixtures & fittings, Clean & in good order? (e.g. doors, light fittings etc.)

  Yes

  No

• Signage, In place & look good? (evacuation, info & manadatory)

  Yes

  No

• Signage, Sufficient to help residents? (e.g. directions/bin stores)

  Yes

  No

• Parking Control, Are the correct signs in place? (ie. no clamping)

  Yes

  No

• Roofs, No sign of defects and access restricted.

  Yes

  No

Play Areas and Equipment

• Do you want to audit the play equipment and areas?

  Select

• First impressions, Clean & well maintained?

  Excellent

  Good

  Needs Improving

  N/A

• Site Access, Clear & in good order?

  Yes

  No

• Site Notices, Clean & in good condition?

  Yes

  No

• Play Area, Clean & well maintained?

  Yes

  No

• Litter Bins, Clean, well maintained & regularly emptied?

  Yes

  No

• Fences & Gates, Clean, no damage, well maintained & secure?

  Yes

  No

• Seating, Is seating in good repair?

  Yes

  No

• All Items of Equipment, Is the paintwork or other finishes in good condition?

  Yes

  No

• All Items of Equipment, Are all fittings or fixings in position and secure?

  Yes

  No

• All Items of Equipment, Is the equipment free from any protrusions or sharp edges?

  Yes

  No

• All Items of Equipment, Are all moving parts working freely and quietly?

  Yes

  No

• All Items of Equipment, Can you confirm, there nothing broken or damaged?

  Yes

  No

• All Items of Equipment, Is the wood/metalwork in good condition?

  Yes

  No

• All Items of Equipment, Are all safety surfaces in good condition?

  Yes

  No

• All Items of Equipment, Can you confirm there are no other obvious hazards present on site?

  Yes

  No

D Gardens

• Do you want to audit the gardens?

  Select

• First Impressions Clean & well maintained?

  Yes

  No

• New plant and bark are bedding in well

  Yes

  No

• Grass Well Maintained?

  Yes

  No

• Edge of lawns Well Maintained?

  Yes

  No

• Fallen leaves picked up as required? (Seasonal)

  Yes

  No

• Trees, shrubs & plants Well Maintained? Pruned/ No Fungus/

  Yes

  No

• Can you confirm that no branches are causing issues?

  Yes

  No

• Weeds- Are gardens or paved areas weed-free?

  Yes

  No

• Overall: Are the Gardens good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

Car Parks

• Do you want to audit the car park?

  Select

• First Impressions Clean & well maintained?

  Yes

  No

• Signage Good condition & adequate?

  Yes

  No

• Lighting Good condition & adequate?

  Yes

  No

• Store and Bike Rooms Clean & well maintained?

  Yes

  No

• Paved Areas Clean & well maintained? (eg. line markings)

  Yes

  No

• Overall: Are the Carpark and Store rooms good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

Leisure Facilities & Common Rooms

• Do you want to audit the leisure facilities?

  Select

• First Impressions Clean & well maintained?

  Yes

  No

• Flooring Clean, good condition & no damage?

  Yes

  No

• Windows Clean & in good order?

  Yes

  No

• Walls & Ceilings Painted surfaces in good order?

  Yes

  No

• Lighting Good condition & adequate?

  Yes

  No

• Fixtures & fittings Clean & in good order?

  Yes

  No

• Signage Clean & in good order? Evacuation and Mandatory

  Yes

  No

• Gym Equipment Clean & in good working order?

  Yes

  No

• Changing rooms clean and in good condition?

  Yes

  No

• Is a swimming pool audit required.

  Select

• Swimming pool Clean and in good condition?

  Yes

  No

• Are the pool checks completed?

  Yes

  No

• Are the chemicals stored correctly?

  Yes

  No

• Overall: Are the Leisure Facilities good (or excellent)? 2=Unsatisfactory, 3=Good, 4=Excellent

Overall Impression

• Does the Estate Look Great? (from a customer and H&S point of view) 2=Unsatisfactory, 3=Good, 4=Excellent

Key Actions Items, Discuss with Team and revisit next Audit, also actions for EM

• Key Item 1

• Key Item 2

• Key Item 3

• Key Item 4

• Key Item 5

• Key Item 6