Ops Manager Site Visit - Version 2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

OUTSIDE

• Pavement and tiles, swept, clean & litter free<br>

  Yes

  No

  N/A

• Tables/Chairs/Breezefree neatly set out, in good condition and clean - herb plants<br>

  Yes

  No

  N/A

• Canopy extended fully, clean & in good working order heaters working<br>

  Yes

  No

  N/A

• Windows and doors and surrounds clean<br>

  Yes

  No

  N/A

• All exterior lighting in good working order<br>

  Yes

  No

  N/A

• Window displays neatly faced to exterior view - Kerb appeal principles followed<br>

  Yes

  No

  N/A

• Aboard - correct message present on both sides External menu correct and box clean<br>

  Yes

  No

  N/A

• Planters clean, plants healthy, Screens clean and not ripped<br>

  Yes

  No

  N/A

SERVICE

• Evidence of guest journey in the deli being followed, team understand all steps required<br>

  Yes

  No

  N/A

• Evidence of guest journey in the restaurant being followed, team understand all steps required<br>

  Yes

  No

  N/A

• TOAST philosophy imbedded in the team - Demonstrated through service to the guests<br>

  Yes

  No

  N/A

• Are the team paying the mortgage? Is every opportunity maximised to deliver profit?<br>

  Yes

  No

  N/A

• Service leadership being provided by the manager - Appropriate host rota in place<br>

  Yes

  No

  N/A

DELI

• Department cleaning rota & checklists in place<br>

  Yes

  No

  N/A

• Floor, Mat swept and clean, lights working<br>

  Yes

  No

  N/A

• Shelf products displayed using FIFO, all in date, not broken/damaged, shelves clean & dusted<br>

  Yes

  No

  N/A

• Grab & Go fridge and cold counter clean, working and fully stocked with labels and in date<br>

  Yes

  No

  N/A

• Grab & Go fridge and cold counter food temp less than 8oC<br>

  Yes

  No

  N/A

• Allergens signage present and team know procedure<br>

  Yes

  No

  N/A

• Promo table/ area full, labelled and dust free<br>

  Yes

  No

  N/A

• Deli Diary Complete - no gaps, all sheets filled in <br>

  Yes

  No

  N/A

• Meat and Cheese date tracker in use - deli assistant able to demonstrate<br>

  Yes

  No

  N/A

• Breads, Cakes & Pastries full, labelled and fresh daily - GF on a separate plate<br>

  Yes

  No

  N/A

• <br>All products on shelves labelled on correct label paper and labels clean<br>

  Yes

  No

  N/A

• Promo table correct as per promotional packs and labelled

  Yes

  No

  N/A

• Full wine range available as per site Planogram and labelled

  Yes

  No

  N/A

• Cold counter clean inc front glass if applicable

  Yes

  No

  N/A

• <br>Correct range of cold counter dishes, check taste and seasoning and labelled<br>

  Yes

  No

  N/A

• Meat and cheese displays as per standards document

  Yes

  No

  N/A

• Cakes as per cake standard documents

  Yes

  No

  N/A

• Biscuits full, fresh and labelled

  Yes

  No

  N/A

• Good range of lunch food available from 11.30 until 3pm

  Yes

  No

  N/A

• Till point display as per current standard and labelled

  Yes

  No

  N/A

• Generous Parmesan display as per standards document

  Yes

  No

  N/A

• Olive and antipasti full, clean bowls and labelled

  Yes

  No

  N/A

• Correct staffing for time of day to maximise sales

  Yes

  No

  N/A

• Antibacterial soap, paper towel, HOT water & C-Pull available<br>

  Yes

  No

  N/A

• Staff observed to be washing hands regularly<br>

  Yes

  No

  N/A

BAR

• Department cleaning rota & checklists in place<br>

  Yes

  No

  N/A

• Coffee machine clean - inc under & top - warm cups on top and working<br>

  Yes

  No

  N/A

• Take-away coffee area clean & fully piled high cups/lids/stirrers/sugar/carriers<br>

  Yes

  No

  N/A

• Chocolate machine clean & in good working order - "hot" warning sign in place<br>

  Yes

  No

  N/A

• Ice scoop stored in a container - Not left in ice well<br>

  Yes

  No

  N/A

• Antibacterial soap, paper towel, HOT water & C-Pull available<br>

  Yes

  No

  N/A

• Staff observed to be washing hands regularly<br>

  Yes

  No

  N/A

• Back bar display attractive, clean & tidy<br>

  Yes

  No

  N/A

• Bar counter set up to appropriate time of day<br>

  Yes

  No

  N/A

• All Cups, saucers, teapots clean & in good condition<br>

  Yes

  No

  N/A

• Shelves under coffee machine & bar clean, tidy & fully stocked with back-up<br>

  Yes

  No

  N/A

• All milk within 'use by' date & being rotated<br>

  Yes

  No

  N/A

• Bar shelves clean & tidy - No fruit flies<br>

  Yes

  No

  N/A

• All glassware clean and in good condition, no cracks/scratches<br>

  Yes

  No

  N/A

• Bar coolers clean, in good working order & fully stocked<br>

  Yes

  No

  N/A

• Glass machine clean, in good working order, de-scaled, all jets in place<br>

  Yes

  No

  N/A

• Walls & floor clean & in good repair<br>

  Yes

  No

  N/A

CAFFE

• Department cleaning rota & checklists in place<br>

  Yes

  No

  N/A

• Displays ALL dust free & Stock on display being rotated and not faded<br>

  Yes

  No

  N/A

• All light bulbs / fittings on and in good working order<br>

  Yes

  No

  N/A

• Allergy/Gluten Free Manual - current and available on iPad<br>

  Yes

  No

  N/A

• Flooring throughout - clean, swept and well maintained<br>

  Yes

  No

  N/A

• Music at appropriate level for business, correct music playing<br>

  Yes

  No

  N/A

• Tables layed up to standard for time of day & clean, including underneath<br>

  Yes

  No

  N/A

• Menus clean, in good condition<br>

  Yes

  No

  N/A

• Antibacterial soap, paper towel, HOT water & C-Pull available<br>

  Yes

  No

  N/A

• Staff observed to be washing hands regularly<br>

  Yes

  No

  N/A

• Correct Promotional material on tables if applicable<br>

  Yes

  No

  N/A

• Section plan for WHOLE day in place - inc handover on one sheet<br>

  Yes

  No

  N/A

• All staff - full uniform, clean/ironed including hair & jewellery, sensible shoes<br>

  Yes

  No

  N/A

• Managers and waiters are competent on Gluten Free/Allergen procedure <br>

  Yes

  No

  N/A

PUBLIC TOILETS

• All toilets clean & in good working order<br>

  Yes

  No

  N/A

• Hand soap, paper towels & toilet roll dispensers full - toilet roll in dispenser<br>

  Yes

  No

  N/A

• Hot and Cold water available at all sinks<br>

  Yes

  No

  N/A

• Floors clean and free from paper / litter<br>

  Yes

  No

  N/A

• Odour free & smelling nice<br>

  Yes

  No

  N/A

• All lights / bulbs in good working order<br>

  Yes

  No

  N/A

• Baby changing unit clean, strap in place and in good condition, alarm working<br>

  Yes

  No

  N/A

• Sanitary bins, metal and not overflowing<br>

  Yes

  No

  N/A

BOH

• Staffroom clean, tidy, litter free, bins emptied reguarly, ironing board available<br>

  Yes

  No

  N/A

• Relevant/ Current notices on wall - staff competition/incentive must be up to date<br>

  Yes

  No

  N/A

• Rotas for all depts on display - two weeks if Thursday onwards<br>

  Yes

  No

  N/A

• Staff toilets clean & in good working order, door locks working - hot water available<br>

  Yes

  No

  N/A

• Antibacterial soap, paper towel & toilet roll fully stocked 'Please wash your hands' signage above sinks<br>

  Yes

  No

  N/A

• All stock stored off the floor and safely - max eye level<br>

  Yes

  No

  N/A

• Floors, walls, ceilings, doors clean & in good repair<br>

  Yes

  No

  N/A

• Adequate lighting, fittings in good condition<br>

  Yes

  No

  N/A

• Doors kept locked when stores are unattended<br>

  Yes

  No

  N/A

• Retail Storeroom clean & organised - no out of date/ damaged stock/ not overstocked<br>

  Yes

  No

  N/A

• Chemical store clean, tidy & all chemicals off the floor<br>

  Yes

  No

  N/A

• Correct chemicals in stock, in correct containers, labelled clearly<br>

  Yes

  No

  N/A

• Water Softener clean & in good repair, salt full up to line<br>

  Yes

  No

  N/A

• Refuse store Floor & walls clean & in good condition<br>

  Yes

  No

  N/A

• Correct waste streams being adhered to throughout the building eg recycling, food waste, glass<br>

  Yes

  No

  N/A

• No combustible materials in plant rooms<br>

  Yes

  No

  N/A

• All corridors, exits, staircases clear of refuse, furniture & other obstructions<br>

  Yes

  No

  N/A

• All floors, walls, skirting boards, stairs clean and in a good state of repair<br>

  Yes

  No

  N/A

• Adequate lighting available and working<br>

  Yes

  No

  N/A

• All fire doors kept shut or locked & not left open<br>

  Yes

  No

  N/A

• Pronett up to date - no unclosed jobs<br>

  Yes

  No

  N/A

BASIC STANDARDS

• Due Dilligence Diary up to date, legible, and records with tolerances<br>

  Yes

  No

  N/A

• Prep list & Bruschetta calculator in use for the day<br>

  Yes

  No

  N/A

• No clutter anywhere

  Yes

  No

  N/A

PEOPLE

• Observed washing hands at appropriate occasions<br>

  Yes

  No

  N/A

• Correctly dressed (All staff wearing shoes conforming to the sensible shoe policy?)<br>

  Yes

  No

  N/A

• Only permitted jewellery<br>

  Yes

  No

  N/A

FACILITIES

• Hand wash basins clean including rear and underneath<br>

  Yes

  No

  N/A

• Soap and towel dispensers full stocked and clean <br>

  Yes

  No

  N/A

• Hot water (between 41 and 45oc) available <br>

  Yes

  No

  N/A

STRUCTURE

• No evidence of pest activity - flies, rodents, holes and smears, droppings, flies<br>

  Yes

  No

  N/A

• Pest visit reports viewed, appropriate action taken and completed<br>

  Yes

  No

  N/A

• Walls, floors, ceilings - clean and intact<br>

  Yes

  No

  N/A

• Lighting all working including in walk-in chiller and canopy<br>

  Yes

  No

  N/A

SEGREGATION

• Raw food preparation area to be signed and correctly in use<br>

  Yes

  No

  N/A

• Clingfilm dispensers labelled correctly - 1 x RAW & 1 x RTE (Indelible marker pen)<br>

  Yes

  No

  N/A

• 2 stage clean procedure to be signed & chef can demonstrate a 2 stage clean<br>

  Yes

  No

  N/A

CLEANING & WASTE

• Sanitiser available in each work section <br>

  Yes

  No

  N/A

• All cleaning chemicals to be clearly labelled<br>

  Yes

  No

  N/A

• Cleaning chemcial stock holding managed appropriately, storeroom checked for over ordering<br>

  Yes

  No

  N/A

• Tea towels to be used for equipment / utensil drying only, not hand drying <br>

  Yes

  No

  N/A

• Waste bins clean internals - base / lid, not over flowing<br>

  Yes

  No

  N/A

EQUIPMENT

• Walk in chiller - Foods clearly separated between raw and RTE (Eggs stored in correct packaging)<br>

  Yes

  No

  N/A

• Walk in chiller - Door handle clean, door seal intact, internals clean, shelves intact, lights working and operating at less than 8oc<br>

  Yes

  No

  N/A

• Fridges - Door handle clean, door seals intact, internals clean and operating at less than 8oc<br>

  Yes

  No

  N/A

• Fridges - Foods clearly separated and stored correctly<br>

  Yes

  No

  N/A

• Fridges - Does every fridge have a planogram (Check products are in the correct place)?<br>

  Yes

  No

  N/A

• Blast chiller - Door handle clean, seals intact, internals clean and chill records show to be working correctly?<br>

  Yes

  No

  N/A

• Combi ovens - Door handle clean, no excessive carbon build up internally<br>

  Yes

  No

  N/A

• Fryer clean & in good working order, including under cupboard including baskets, chef knows how to clean safely?<br>

  Yes

  No

  N/A

• Chargrill in good working order & clean

  Yes

  No

  N/A

• Pasta boilers - No scale on any surface including baskets, baskets not broken and seasoned - 10g/l<br>

  Yes

  No

  N/A

• Salamander - Clean & operating correctly<br>

  Yes

  No

  N/A

• Cook line - No excessive carbon / grease build up and underneath clear of grease and debris<br>

  Yes

  No

  N/A

• Extraction canopy & plenum clean & free from grease including filters<br>

  Yes

  No

  N/A

• Freezer - Door handle clean, door seal intact, internals clean. Operating at -18oc or colder<br>

  Yes

  No

  N/A

• Freezer - Foods correctly separated<br>

  Yes

  No

  N/A

• Freezer - ice cream freezer (where present) to be storing ice cream ONLY (as it operates at no colder than -15oc) <br>

  Yes

  No

  N/A

• Pot wash - Chemicals being dispensed<br>

  Yes

  No

  N/A

• Pot wash - Internals clean, hood runners intact and not blocked with debris<br>

  Yes

  No

  N/A

• Pot wash - Pre-rinse working correctly (not leaking)<br>

  Yes

  No

  N/A

• Pot wash - Underneath clear of water, debris, cutlery or broken crockery<br>

  Yes

  No

  N/A

• Pot wash canopy - Clean including catch lip<br>

  Yes

  No

  N/A

• Ice machine - Clean internal including seals and level sensor, external filter clear of dust. Weekly and daily checks available and up to date<br>

  Yes

  No

  N/A

• Ice machine scoop clean and stored in labelled container.<br>

  Yes

  No

  N/A

• Benches - Clean food contact surface and underneath, including ledges<br>

  Yes

  No

  N/A

• Racking / Shelving - Clean including supports<br>

  Yes

  No

  N/A

• Sinks - Clean & taps working. Marked up according to use.<br>

  Yes

  No

  N/A

• Can opener clear of any food or metal debris<br>

  Yes

  No

  N/A

UTENSILS

• Coloured chopping boards - RAW and RTE colours stored in separate racks and in good condition<br>

  Yes

  No

  N/A

• All utensils, knives, wooden boards, containers intact with no excessive damage & free of any food debris<br>

  Yes

  No

  N/A

• All crockery/cutlery clean and free from streaks/ chips<br>

  Yes

  No

  N/A

• All untensils to be single use only, so no standing water in containers at cook station <br>

  Yes

  No

  N/A

PROBES

• Thermometers clearly marked up to cross relate with the DD diary & fitted in every fridge<br>

  Yes

  No

  N/A

• Clear understanding of how to carry out accurate calibration of probe at both temperatures<br>

  Yes

  No

  N/A

• Damp sanitiser wipes held in the thermometer container<br>

  Yes

  No

  N/A

FOODS

• All foods correctly labelled and stored according to requirements - Covered, uncovered, chiller, over ice, 4 hour rule, ambient <br>

  Yes

  No

  N/A

• Defrosting occurring in chiller only, and start of defrost recorded on label on food<br>

  Yes

  No

  N/A

• ALL food in date - both for Use By AND Best Before and FIFO in use<br>

  Yes

  No

  N/A

• Dry Store Clean and Tidy - No food stored on floor<br>

  Yes

  No

  N/A

• Clear understanding of allergen segregation during cooking when requested by guest<br>

  Yes

  No

  N/A

• Current recipe books available & in use<br>

  Yes

  No

  N/A

• Clean Laundry stored neatly on shelves All dirty laundry in bags & off the floor<br>

  Yes

  No

  N/A

• Cleaning rotas available and being used<br>

  Yes

  No

  N/A

• Daily wastage being recorded on FnB Shop<br>

  Yes

  No

  N/A

• GENERAL MANAGER

  Sign

• HEAD CHEF/SOUS CHEF

  Sign

• OPERATIONS MANAGER

  Sign