OPS QSC 2.0 Review

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

QUALITY

• TASTE AND FLAVOR OF FOOD

  YES

  NO

• FRESH INGREDIENTS

  YES

  NO

• TEMPERATURE OF FOOD (HOT FOOD IS HOT, COLD FOOD IS COLD)

  YES

  NO

• PRODUCT PRESENTATION (TALL AND PROUD)

  YES

  NO

SERVICE

• GUEST ENGAGEMENT

  YES

  NO

• FRIENDLINESS (EXCEPTIONAL)

  YES

  NO

• ORDER ACCURACY (REPEATING ORDER BACK)

  YES

  NO

• SPEED OF SERVICE (EMPLOYEE PERCEPTION)

  YES

  NO

• SUGGESTIVE SELLING

  YES

  NO

CLEANLINESS

• FACILITY APPEARANCE & MAINTENANCE

  YES

  NO

• EMPLOYEE APPEARANCE (EMPLOYEE BEHAVIOR)

  YES

  NO

• RESTROOM & RESTAURANT (ESPECIALLY RESTROOMS)

  YES

  NO

• IMAGE & ENVIRONMENT (THE HAPPY ZONE)

  YES

  NO