Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
QUALITY
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Drinks have proper ice, shake quality to standard, no spillage
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French fry or side order quality hot and fresh with correct portions and amount of salt
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Sandwiches are all Tall and Proud/Salad Quality (fresh ingredients)/Hot food is Hot, Cold food is cold
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Product presented neatly in the sack in a single layer, folded, or on a tray neatly placed
SERVICE
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All guests, drive thru, counter, lobby, on premises are greeted in five seconds and given a proper farewell within five seconds
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All staff are exceptionally friendly, polite, make eye contact and smile at all guests during all tasks
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Every opportunity is taken to bus tables, inform all guests of any delays in the delivery of their food, refill drinks, offer extra assistance
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Employee appearance/uniforms/name tag are clean and in good repair, and the employees are showing positive body language while working
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All orders are received in a timely manner
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Guests are receiving the correct order/offered condiments/napkins are provided/receive requested condiments
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All employees, any where on the premises, are engaging the guests in genuine friendly exceptional interaction
CLEANLINESS
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Parking lot and planters free of litter
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Trash cans inside and outside not overfilled
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Tables (inside/outside), Bev bar, and Salsa bar clean
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Floors inside and drive thru lane outside clean
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Both restrooms clean
ORDER INFORMATION
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Each guest, every time, is receiving a genuine, exceptionally friendly greeting
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Combos are suggested/offers to up size combo/add drink
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All orders are confirmed (three times in drive thru, and twice for to go/dine in)
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Items ordered
