Sonic Mystery Shop

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Order Taking Process

• How many cars on the lot when you arrived?

  Yes

  No

  N/A

• Length of time to greet and length of time to receive order

  Yes

  No

  N/A

• Smile can be heard in order taker's voice.

  Yes

  No

• Did they mention their name?

  Yes

  No

  N/A

• Order taker suggestive sells.

  Yes

  No

• Order taker repeats entire order or asks you to verify on the screen.

  Yes

  No

• If it took longer than 5 minutes for your order, were you offered an apology or care token to return?

  Yes

  No

  N/A

Delivery of Food

• Carhop is in proper uniform (name tag, sonic hat, sonic shirt and has a smile).

  Yes

  No

• Carhop is either running or skating.

  Yes

  No

• Carhop tells you their name during interaction.

  Yes

  No

• Cup lid is marked properly.

  Yes

  No

• Cup is free of any spills.

  Yes

  No

• Mint, 2 ketchup packets and 1 salt and 1 pepper packet received with order

  Yes

  No

• Food is fresh (hot food is hot / cold food is cold).

  Yes

  No

• Order is 100% correct.

  Yes

  No

• Receipt is received (include receipt number).

  Yes

  No

• Carhop points out the red button

  Yes

  No

• Check back performed within 5 minutes.

  Yes

  No

• Was anyone roller skating?

  Yes

  No

  N/A

Overall Appearance

• Menu boards are clean.

  Yes

  No

• Bathrooms are cleaned and stocked.

  Yes

  No