Title Page

  • Conducted on

  • Prepared by

  • Location

  • Number of cars on lot?

  • Was location clean and well maintained?

  • Speaker time: 0-10 Good, 10-20 Fair, 20+ Poor

  • Did you receive an apology for the wait?

  • Did the order taker repeat the order or ask to confirm your order on the screen was accurate, and tell you the cost?

  • Did you receive a suggestive sell or upsell of any item?

  • Delivery Time:4:00 or less = Good, 4:01-5:00 = Fair, 5:01 or more = Poor

Delivery

  • Carhop was overall friendly

  • Carhop Greeted me and smiled

  • Carhop made eye contact

  • Carhop read my order and told me the cost

  • Mentioned pushing red button if anything else is needed

  • Employees were neat and clean in appearance and wearing a Sonic approved uniform?

  • What was missing from uniform?

  • Did you receive a receipt without asking, or offered a receipt? Take picture of receipt & enter ticket number.

  • Did you receive exactly what you ordered?

  • What was wrong with your order?

  • Was the burger made correctly? Sauces and cheese in correct place?

  • Did the entrĂ©e temperature meet your expectations and did it taste good?

  • Did the side item temperature meet your expectations and did it taste good?

  • Did the beverage temperature meet your expectations and did it taste good?

  • Did you receive condiments in the bag or were they offered?

  • Did you receive a SONIC mint, at least two napkins, utensils (if appropriate), and a straw?

  • Did any employee thank you or give a pleasant closing?

Overall Comments

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