Sonic Stall Mystery Shop

• Conducted on

  Date

• Prepared by

• Location

• Number of cars on lot?

• Was location clean and well maintained?

  Yes

  No

• Speaker time: 0-10 Good, 10-20 Fair, 20+ Poor

  Good

  Fair

  Poor

  N/A

• Did you receive an apology for the wait?

• Did the order taker repeat the order or ask to confirm your order on the screen was accurate, and tell you the cost?

  Yes

  No

• Did you receive a suggestive sell or upsell of any item?

  Yes

  No

• Delivery Time:4:00 or less = Good, 4:01-5:00 = Fair, 5:01 or more = Poor

  Good

  Fair

  Poor

  N/A

Delivery

• Carhop was overall friendly

  Yes

  No

  N/A

• Carhop Greeted me and smiled

  Yes

  No

  N/A

• Carhop made eye contact

  Yes

  No

  N/A

• Carhop read my order and told me the cost

  Yes

  No

  N/A

• Mentioned pushing red button if anything else is needed

  Yes

  No

  N/A

• Employees were neat and clean in appearance and wearing a Sonic approved uniform?

  Yes

  No

  N/A

• What was missing from uniform?

• Did you receive a receipt without asking, or offered a receipt? Take picture of receipt & enter ticket number.

  Yes

  No

  N/A

• Did you receive exactly what you ordered?

  Yes

  No

  N/A

• What was wrong with your order?

• Was the burger made correctly? Sauces and cheese in correct place?

  Yes

  No

  N/A

• Did the entrée temperature meet your expectations and did it taste good?

  Yes

  No

  N/A

• Did the side item temperature meet your expectations and did it taste good?

  Yes

  No

  N/A

• Did the beverage temperature meet your expectations and did it taste good?

  Yes

  No

  N/A

• Did you receive condiments in the bag or were they offered?

  Yes

  No

  N/A

• Did you receive a SONIC mint, at least two napkins, utensils (if appropriate), and a straw?

  Yes

  No

  N/A

• Did any employee thank you or give a pleasant closing?

  Yes

  No

  N/A

Overall Comments