SOAR DO Normal Store Visit Form

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

EXTERIOR

• Evaluate the exterior from a customer perspective. Look at the overall cleanliness and condition of the lot, landscaping, menus, drive-thru, and building. If "No" please take a picture and add notes.

• Is the parking lot clean?

  Yes

  No

  N/A

• Are all menu boards and POPS working properly?

  Yes

  No

  N/A

• Does the DT Menu Board & Speaker look clean, attractive, well-lit, and have proper pricing & LTO Signage? Take a Picture of the DT Menu Board.

  Yes

  No

  N/A

• Was the trash cans empty?

  Yes

  No

  N/A

• Was the landscaping appealing and trimmed?

  Yes

  No

  N/A

• Are all the lights on the building, canopies, menus, and parking lot, working?

  Yes

  No

  N/A

• Was the marquee reader board correct? What is written on the reader board? Take a picture.

  Yes

  No

  N/A

• Exterior Notes:

SERVICE

• Evaluate the customer experience compared to Sonic standards. Wait long enough to receive checkback. Listen to how carhops interact with other customers on lot. If crew treats customers poorly mark no on the questions. *We always complete a shop - if the crew does it correctly, we know they know the standard, if not we need to coach and train.

• Were you greeted within 5 secs for DT 10 for stalls?

  Yes

  No

  N/A

• Was the greeting friendly?

  Yes

  No

  N/A

• Was the team member knowledgeable on the menu?

  Yes

  No

  N/A

• Did the team member say Thank You?

  Yes

  No

  N/A

• Did you get a suggestive sale?

  Yes

  No

  N/A

• Was the order out in under 4 mins?

  Yes

  No

  N/A

• Was your carhop in proper uniform?

  Yes

  No

  N/A

• Did the carhop smile and introduce themselves?

  Yes

  No

  N/A

• Did the carhop invite you back?

  Yes

  No

  N/A

• Did you receive a checkback?

  Yes

  No

  N/A

• Service Notes:

QUALITY

• Complete a Mystery Shop as you pull on the lot. Take the food inside the drive-in and go through the build, temperature, and products with the manager. Have them try to side the item to see if it's at standard.

• Is the LTO or Burger properly made?

  Yes

  No

  N/A

• Was the meal hot and fresh?

  Yes

  No

  N/A

• Was the drink made with a 1/2 cup of ice?

  Yes

  No

  N/A

• Was the order bagged properly?

  Yes

  No

  N/A

• Did you receive condiments/utensils/napkins/mint?

  Yes

  No

  N/A

• Was the order correct?

  Yes

  No

  N/A

• Quality Notes:

FOOD SAFETY

• Food safety is extremely important to our business, you will need to check all equipment for the proper holding temperatures, and check products for proper dates and product temperatures. If one piece of equipment or product is not at standard, mark the line no and figure out the root cause.

• Is all equipment working and holding temp?

  Yes

  No

  N/A

• Are all products dated?

  Yes

  No

  N/A

• Products at proper temperature? Test these 6 items(Beef, Strips, Chili, Tomatoes, Ice Cream, Hot Dogs)

  Yes

  No

  N/A

• Are all employees washing hands when required?

  Yes

  No

  N/A

• Are employees using tongs and utensils?

  Yes

  No

  N/A

• Is the thermometer kit present and working?

  Yes

  No

  N/A

• Is the food safety log filled out? Take picture of last 3 days.

  Yes

  No

  N/A

• Is the Audit Kit complete, including the non-expired Bodily Fluids Kit?

  Yes

  No

  N/A

• Food Safety Notes:

EMPLOYEES

• Greet all crew on shift. Observe the team in action - make sure you watch orders and products from start to finish. Ask all new crew about their training. Constantly observe your surroundings while completing other tasks during your visit. THANK all crew members before you leave.

• Are the employees in proper uniform?

  Yes

  No

  N/A

• Are employees being respectful?

  Yes

  No

  N/A

• Are the employees trained in their position?

  Yes

  No

  N/A

• Are their behaviors demonstrating a sense of urgency?

  Yes

  No

  N/A

• Employee Notes:

MANAGER/SYSTEMS

• Have the manager walk you through the systems below and how they are using them. If they are not in use coach/show the manager to use them.

• Is the manager coaching?

  Yes

  No

  N/A

• Is the team scheduled to take care of the business?

  Yes

  No

  N/A

• Is the team using Production Charts?

  Yes

  No

  N/A

• Is the team using Positioning Charts?

  Yes

  No

  N/A

• Are their training aids posted at each station? ie Product Posters, Build Cards, Skill Builders

  Yes

  No

  N/A

• Are new hires being scheduled with a "Training Buddy"?

  Yes

  No

  N/A

• Is inventory levels correct for volume?

  Yes

  No

  N/A

• Is the store rush ready, clean, and organized?

  Yes

  No

  N/A

• Manager/Systems Notes:

Facilities

• Check to see if there is food safety or safety hazards. You will be a fresh set of eyes, is all equipment working properly. Ask the crew if they need anything fixed. Build strong relationships and communications with your repair vendors.

• Have all broken equipment been called in?

  Yes

  No

  N/A

• Are the Walk-in in good repair and no ice build-up?

  Yes

  No

  N/A

• Are all the ice heads producing ice?

  Yes

  No

  N/A

• Are there building concerns to address?

  Yes

  No

  N/A

• Are there any leaking faucets, pipes, or running toilets?

  Yes

  No

  N/A

• Are the outside water closets, restrooms, and plumbing ready for the winter?

  Yes

  No

  N/A

• Facilities Notes:

Cleanliness

• Evaluate the cleanliness of the interior and exterior of the drive-in. Train crew on proper cleaning techniques, don't take for granted that they know how already. Managers can easily become blind to these issues. Explain the difference between "day dirt" and dirtiness trends.

• Have the Ice Cream Machines been properly cleaned this week and is a regular full cleaning schedule in place?

  Yes

  No

  N/A

• Are the sidewalks & patio clean and power washed?

  Yes

  No

  N/A

• Are the Vent Hoods clean?

  Yes

  No

  N/A

• Are the walls and floors behind the kitchen equipment clean?

  Yes

  No

  N/A

• Are the inside floors clean with out black buildup and are floor drains clean of debris?

  Yes

  No

  N/A

• Cleanliness Notes:

Required Forms and Programs

• Verify all necessary forms are in use and being used properly. Train on organization and time management.

• Is the schedule posted? Attach a picture of the schedule.

  Yes

  No

  N/A

• Is the deposit log properly completed? Attach a picture of the Deposit Log

  Yes

  No

  N/A

• Is the void log properly completed? Attach a picture of the Void Log

  Yes

  No

  N/A

• Are New Hire Trainings in Tot Zone Complete?

  Yes

  No

  N/A

• Required Forms & Programs Notes: