SRV audit

• SRV audit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager on duty

Mystery Shop

• Reply Time

• Did the Greeting sound warm and friendly

  Yes

  No

  N/A

• Did they upsell or offer a additional item

  Yes

  No

  N/A

• Did they repeat the order back or verify on screen.

  Yes

  No

  N/A

• Did they tell you the cost

  Yes

  No

  N/A

• Ave Time

• Did they introduce themselves

  Yes

  No

  N/A

• Did they Read back the order

  Yes

  No

  N/A

• Did they give you the receipt

  Yes

  No

  N/A

• Did they offer condiment's

  Yes

  No

  N/A

• Did they invite you back

  Yes

  No

  N/A

• Is the food hot and fresh

  Yes

  No

  N/A

• Is it made and packaged correctly

  Yes

  No

  N/A

• Did anyone check back on you

  Yes

  No

  N/A

Curb Appeal

• Parking lot clean and free of trash

  Yes

  No

  N/A

• All screens and Plexiglas clean and in good repair

  Yes

  No

  N/A

• Any damages on canopy over stalls and patio<br>

  Yes

  No

• Dumpster doors closed and dumpster area clean and free of clutter

  Yes

  No

  N/A

• Windows clean and free of clutter with current POP posted

  Yes

  No

  N/A

• Patio tables clean and organized

  Yes

  No

  N/A

Shift Operations

• All employees in proper uniform

  Yes

  No

  N/A

• Deployment board filled out for current day

  Yes

  No

  N/A

• Communication Board updated with current store information<br>Shop/Promotion Calendar/store and group ranker/Good answer tracker

  Yes

  No

  N/A

• Ask 1 employee where you find the current mystery shop report or the last day they had a compliant

• Are they using their PLI

  Yes

  No

  N/A

• What are the current CLT for the shift

• Do you see a sense of urgency in the Dive in. "Culture of speed"

  Yes

  No

  N/A

• The restroom clean and stocked "Restroom clean log in use"

  Yes

  No

  N/A

ADMIN

• Desk clean and organized with a clear system in place

  Yes

  No

  N/A

• Is the punch edit report printed and signed off on "Verify and sign off"

  Yes

  No

  N/A

• Is store properly filling out there deposit log "sign off and verify shortages for proper documentation"

  Yes

  No

  N/A

• Top 3 variance tracker posted with current results (Verify results with one employee)

  Yes

  No

  N/A

• Verify proper void tracking

  Yes

  No

  N/A

• At proper staffing levels

  Yes

  No

  N/A

• Target:

• Actual:

• E-Learning completed verify 2 employee on shift.

  Yes

  No

  N/A

• Verify all employees on shift have all proper paperwork filled out (Food tampering/ Contagious illness / Chemical / Texas sonic safe / servsafe/ Houston food safety certificate)

  Yes

  No

  N/A

• Temp logs and meat logs being filled out correctly with corrective actions

  Yes

  No

  N/A

• Verify petty cash and ensure no IOU

Facilities

Kitchen

• All equipment in good working order

  Yes

  No

  N/A

• Monitors clean and working

  Yes

  No

  N/A

• All equipment clean "excluding todays dirt"

  Yes

  No

  N/A

• Walls/ceiling tiles and vents/ behind equipment clean and in good repair

  Yes

  No

  N/A

Dry storage

• Product organized and stored correctly

  Yes

  No

  N/A

• Walls/ceiling tiles and vents/ behind equipment clean and in good repair

  Yes

  No

  N/A

• Ice machine and bucket in good repair and cleaned properly.

  Yes

  No

  N/A

Cooler

• Product organized and stored correctly

  Yes

  No

  N/A

• Shelving/floors/vents cleaned and well maintained

  Yes

  No

  N/A

• Equipment working "door closes/ no leaking water"

  Yes

  No

  N/A

Freezer

• Product organized and stored correctly

  Yes

  No

  N/A

• Shelving/floors/vents cleaned and well maintained

  Yes

  No

  N/A

• Equipment working "Door closers/ No ice build up"

  Yes

  No

  N/A

Front Area

• All equipment in good working condition

  Yes

  No

  N/A

• Ice cream machine clean

  Yes

  No

  N/A

• Last time it was cleaned

• Slush machine clean

  Yes

  No

  N/A

• Last time it was cleaned

• Walls/ceiling tiles and vents/ behind equipment clean and in good repair

  Yes

  No

  N/A

• Monitors and Bump bars clean

  Yes

  No

  N/A

Food safety

• Employees following proper Hand washing policy

  Yes

  No

  N/A

• Pull tags/product dates on all product

  Yes

  No

  N/A

• Thermometer present in all refrigeration units

  Yes

  No

  N/A

• Employee drinks and belongings stored in proper location

  Yes

  No

  N/A

• Cooks using proper food handling procedures

  Yes

  No

  N/A

• Temp of Chili:

• Temp of hotdogs:

• Temp of chicken strips

• Sanitation buckets setup and within proper temp/concentration range

  Yes

  No

  N/A