D&B MUL visit

Marquee updated

Landscaping well maintained

Lot clean and swept upon arrival

Dumpster area clean

Sidewalks/patio/stalls clean

Canopy clean

Patio furniture clean and well maintained

Wall signs/ Menu housings/ Pays units clean and in good condition

Correct POP posted

Banners and flags in good condition

All lighting working (canopy, marquee, big sign, tower, stall stars, menus, wall signs, security lighting)

Doors/windows/ledges clean

Restroom clean and stocked

Managers desk clean and organized

Floors clean and in good repair (including under all equipment)

Walls clean and in good repair (including behind all equipment)

Ceiling clean and in good repair

Air vents clean and in good condition

Ice cream, shake, and slush machines clean and dated? All setup and working properly.<br>RECORD DATES BELOW

Coke machine and nozzles clean

Tea and coffee equipment clean

Ice machine clean and both sides working

Fountainette clean and stocked

Coney station equipment clean and working

Fry station equipment clean and working

Fryers clean and working (including the flues)

Dresser station clean and stocked

Bun toaster station clean and equipment maintained (including belts on toaster)

Grill station equipment clean and working

Hood vents on both sides of kitchen clean and working

All reach in units clean and stocked

All shelving clean and in good condition

All table legs and wheels clean and in good condition

All signage looks good and is posted properly

Walk in units are clean and working properly

All dishes and prep utensils clean and in good condition

Back sink area clean

Mop sink area clean

All cleaning supplies properly labeled and stored correctly

All cleaning utensils clean and stored properly

All refrigeration units have internal thermometers

Product in refrigeration units dated properly

All sanitizer buckets placed properly and correct concentration

Proper tong and spatula procedures being followed

Grill timer in use

Temp logs caught up with no signs of pencil whipping

All temps for foods being hot held reach min of 145

All foods being cold are at 40 or below

All hand washing stations clean and stocked

Proper hand washing procedures being followed

Manager on duty servsafe certified

Is current shift AV time 3:30 or less

Current shift carhop delivery time 20 seconds or less

Current shift drink only time less than 2 mins

Was last mystery shop 92% or above

Is OSAT score above 73% for the last 30 days

Are employees in complete uniform

Is there a skater on shift

Listen to 2 orders outside<br>Was the greeting warm and friendly<br>Were Sonic standards met

Carhops smiling before they walk out the door

Carhops moving with a sense of urgency

Did carhop introduce themselves

Make eye contact

Give receipt

Greet customer

Read back order

Give guest total

Mention fantrak survey

Thank the guest and invite back

Were check backs being performed consistently throughout the visit

Was someone in position at the expo station bagging orders quickly

Are the orders being bagged neatly and correctly

Orders being bagged with proper condiments

Kitchen crew working with a sense of urgency

Kitchen crew communicating extended wait times to FOH

Kitchen crew using labels for sandwiches

Back door locked

All employees in non slip shoes

Cutting gloves present and in use

Soda boxes stored properly

Fire suppression system and extinguishers up to date

Spills are addressed quickly and floors free of debris

All cameras working and timestamp correct

cash drawer correct

Cash log up to date

check recalls and cancels

New hire paperwork completed properly

Training documents in use

Tip wage book in use

Separation notices up to date

Employee profiles for old employees be managed properly

Check for labor violations

Review build to levels on order guide