D&B Supervisor checklist

Marquee updated

Landscaping well maintained

Lot clean and swept

Dumpster area clean and gates closed

Sidewalks/patio/stalls clean

Canopy clean

patio furniture clean and well maintained

Wall signs/ menu housings/ pays units clean and in good condition

POP correct and all speakers working

All lights working (canopies, marquee, big sign, tower, stall stars, menu lights, wall signs, security lighting) List any not working

Doors/windows/ledges clean

Restroom clean and stocked

Managers desk clean and organized

Floors clean and in good repair (including under all equipment)

Walls clean and in good repair (including behind all equipment)

Ceiling clean and in good repair

All employees have on non-slip shoes

All employees are in full compliance with uniform standards (including supersonic smiles)

is the AV time 3:30 or less for the current shift?

Is OSAT for the last 30 days 73 or above?

Was the last mystery shop above 92?

Listen to 2 orders outside.<br>Was the greeting warm and friendly?<br>Was there a suggestive sell?

Do the carhops look like they are working with a sense of urgency?

Was there a skater on shift?

Carhop name

Carhop smiling before they walk out the door?

Carhop properly greets customer

Carhop properly introduces themselves

Carhop reads back entire order to confirm

Carhop gives the guest their total

Carhop thanks the guest and invites them back

Carhop mentions red button as leaving the car

If there was a survey at the bottom of the ticket did the carhop properly explain?

Were check backs being performed consistently throughout the visit?

Orders being bagged quickly once completed?

Proper condiments, napkins and mint being placed in bags?

Orders being placed in the correct bag and bagged neatly?

Kitchen crew working with a sense of urgency?

Kitchen crew communicating extended hold times to the FOH?

Kitchen crew serving a quality product throughout entire visit?

Deli labels being used?

Templogs up to date with corrective actions and signatures?

Manager on duty servsafe certified?

Temper dates in walkin and reach ins up to date?

Sanitizer buckets in place and concentration correct

All hand washing stations cleaned and stocked

Proper hand washing procedures followed?

Band aids and blood borne pathogens kit present

Food that is being held reaches minimum temp of 140 degrees

Fountainette clean/stocked/with thermometer

Ice cream machine clean and working with thermometer and date last cleaned present

Shake machine clean and working with thermometer and date last cleaned present

Slush machine cleaned with date present and working properly

Coke and slush nozzles clean

Fountain clean, ice bucket and ice scoops in good condition

Tea and coffee equipment clean

expo station warmers working

Dresser station cleaned and stocked with thermometer?

Bun station clean and toaster belts in good condition

Grill station clean and Grill working properly

Fryers clean with a boil out date present

Fry station clean and working with lights

Steamers clean and working properly

Hotdog roller clean and in good repair

Heat wells clean and working properly

Hood vents clean and working properly

All reach in units clean, working, properly maintained, with thermometers

All shelving, tables, table legs, and wheels clean and properly maintained

Sink and shelving clean and in good condition

All dishes that are put up are cleaned properly

Can opener and cutting equipment clean and in good condition

Brooms, mops, dust pans, etc. all hung up properly

Mop sink clean and free of clutter

Hose in good condition

Chemicals properly labeled and stored

Is there citrus de-limer and chlorosan in the store?

Floors and walls inside clean

Shelving clean

fans clean

Thermometers present in both

Exterior clean and free of mold or debris

All cameras working and timestamp correct

Back door locked

Passwords changed frequently

Cash log up to date

Cash drawer correct

Check recall and cancels

All new hire paperwork completed properly

Separation notices up to date

Check for labor violations

Tip wage book in use