Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Schedule
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Time of arrival
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Beverage order placed
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Beverage order received
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Meal order placed
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Meal order received
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Amount of Guest
- 1A+1C
- 1A+2C
- 1A+3C
- 1A+4C
- 2A+1C
- 2A+2C
- 2A+3C
- 2A+4C
- 3A+1C
- 3A+2C
- 3A+3C
- 3A+4C
- 4+A-4+C
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Bill Total
- $0-20
- $21-40
- $41-60
- $61-80
- $81-100
- $101-120
- $121-140
- $150+
-
Time of leaving
1.0 Exterior appearance
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1.1 Is the store branded appropriately <br><br><br><br><br>
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1.2 Was the exterior clean and inviting
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1.3 Was the lighting adequate, clean and operational
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Score out of 6
- 1
- 2
- 3
- 4
- 5
- 6
2.0 Internal appearance and Ambiance
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2.1 Was the store inviting
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2.2 Lights are in working order and free from dust
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2.4 Was the ventilation appropriate
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2.6 Table positioning is orderly and provides ample walking and wheel chair access
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2.7 Background music is appropriate and at the correct level
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Score out of 10
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
3.0 Service
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3.1 Where you Acknowledge with a smile or greeting upon arrival
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3.3 Did the wait person introduce themselves
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3.4 Did the wait person take a beverage order upon seating
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3.5 Were the children offered any form of entertainment
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3.6 Was your meal order taken within a timely manner
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3.7 Did your waitperson read back your order
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3.8 Were you asked if your meals are satisfactory during your meal
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Score out of 14
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
4.0 Beverages
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4.1 Was your coffee free from bitterness and acidity
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4.2 Was your coffee smooth ,rich and full of flavour
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4.3 Did you receive what you had ordered
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4.4 Did your beverages arrive with the appropriate clean glassware
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4.5 Were you asked for a second drink order prior or during your meal
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4.6 Did you receive your beverage order in a timely manner
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Score out of 12
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
5.0 Food
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5.1 Where you offered any sides or up sells to your meal
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5.2 Did you receive what you had ordered
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5.3 Are the meal reflective of what you ordered from the menu
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5.4 Was you meal received in a timely manner
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5.5 Did the correct cutlery arrive clean prior to the meal
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5.6 Was the meal presented well
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5.7 Was your meal received at the correct temperature
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5.8 Was your empty plates cleared in a timely manner
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5.9 Was desserts offered after your meal
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Score out of 18
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
6.0 Restrooms
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6.1 Restrooms Floors, Walls, Ceiling are clean and in good repair.
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6.2 Trash cans are lined cleaned and emptied
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6.3 Hand basins are clean and in working order.
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6.4 Soap dispensers are clean stocked and in working order
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6.5 Toilets and urinals are clean and in working order
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6.6 Area if free from odors
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Score out of 12
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
7.0 Staff, Appearance, Awareness
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7.1 Was the staff friendly
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7.2 Was the staff dressed appropriately in full uniform
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7.3 Was the staff attentive to their guest
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7.4 Was the staff knowledgable about the menu
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7.5 Was the staff aware of The Coffee Club current promotions
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Score out of 10
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
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Signature of Mystery shopper
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Mystery Shop Total Score
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 7
- 18
- 19
- 20
- 21
- 22
- 23
- 24
- 25
- 26
- 27
- 28
- 29
- 30
- 31
- 32
- 33
- 34
- 35
- 36
- 37
- 38
- 39
- 40
- 4142
- 43
- 44
- 45
- 46
- 47
- 48
- 49
- 50
- 51
- 52
- 53
- 54
- 55
- 56
- 57
- 58
- 59
- 60
- 61
- 62
- 63
- 64
- 65
- 66
- 67
- 68
- 69
- 70
- 71
- 72
- 73
- 74
- 75
- 76
- 77
- 78
- 79
- 80
- 81
- 82
- 83
- 84
- 85
- 86
- 87
- 88
- 89
- 90
- 91
- 92
- 93
- 94
- 95
- 96
- 97
- 98
- 99
- 100
