Time of arrival
Beverage order placed
Beverage order received
Meal order placed
Meal order received
Amount of Guests
Bill Total
Time of leaving
1.0 Exterior appearance

1.1 Is the store branded appropriately

1.2 Was the exterior clean and inviting

1.3 Was the lighting adequate, clean and operational

Score out of 6
2.0 Internal appearance and Ambiance

2.1 Was the store inviting

2.2 Lights are in working order and free from dust

2.3 Number of customers in the Restaurant / Cafe
2.5 Number of visible staff

2.7 Background music is appropriate and at the correct level

Score out of 10
3.0 Service

3.1 Where you Acknowledge with a smile or greeting upon arrival

3.2 How long before you where acknowledge

3.6 Was your meal order taken within a timely manner

Score out of 14
5.0 Food

5.1 Where you offered any sides or up sells to your meal

5.2 Did you receive what you had ordered

5.3 Are the meal reflective of what you ordered from the menu

5.4 Was you meal received in a timely manner

5.7 Was your meal received at the correct temperature

6.0 Dining Room

6.2 Trash cans are lined cleaned and emptied

6.6 Area is free from odours, rubbish

Score out of 12
7.0 Staff, Appearance, Awareness

7.1 Was the staff friendly

7.2 Was the staff dressed appropriately in full uniform, Hats, Apron, Name Badge.

7.3 Was the staff attentive to their guest

7.4 Was the staff knowledgable about the menu

Score out of 10
Signature of Mystery shopper
Mystery Shop Total Score