SUBWAY MILNROW Mystery shop report

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Schedule

• Time of arrival

  Date

• Beverage order placed

  Date

• Beverage order received

  Date

• Meal order placed

  Date

• Meal order received

  Date

• Amount of Guests

  Select 1A+1C 1A+2C 1A+3C 1A+4C 2A+1C 2A+2C 2A+3C 2A+4C 3A+1C 3A+2C 3A+3C 3A+4C 4+A-4+C

  • 1A+1C
  • 1A+2C
  • 1A+3C
  • 1A+4C
  • 2A+1C
  • 2A+2C
  • 2A+3C
  • 2A+4C
  • 3A+1C
  • 3A+2C
  • 3A+3C
  • 3A+4C
  • 4+A-4+C

• Bill Total

  Select $0-20 $21-40 $41-60 $61-80 $81-100 $101-120 $121-140 $150+

  • $0-20
  • $21-40
  • $41-60
  • $61-80
  • $81-100
  • $101-120
  • $121-140
  • $150+

• Time of leaving

  Date

1.0 Exterior appearance

• 1.1 Is the store branded appropriately <br><br><br><br><br>

  Yes

  No

  N/A

• 1.2 Was the exterior clean and inviting

  Yes

  No

  N/A

• 1.3 Was the lighting adequate, clean and operational

  Yes

  No

  N/A

• Score out of 6

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

2.0 Internal appearance and Ambiance

• 2.1 Was the store inviting

  Yes

  No

  N/A

• 2.2 Lights are in working order and free from dust

  Yes

  No

  N/A

• 2.3 Number of customers in the Restaurant / Cafe

• 2.5 Number of visible staff

• 2.7 Background music is appropriate and at the correct level

  Yes

  No

  N/A

• Score out of 10

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

3.0 Service

• 3.1 Where you Acknowledge with a smile or greeting upon arrival

  Yes

  No

  N/A

• 3.2 How long before you where acknowledge

• 3.6 Was your meal order taken within a timely manner

  Yes

  No

  N/A

• Score out of 14

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14

5.0 Food

• 5.1 Where you offered any sides or up sells to your meal

  Yes

  No

  N/A

• 5.2 Did you receive what you had ordered

  Yes

  No

  N/A

• 5.3 Are the meal reflective of what you ordered from the menu

  Yes

  No

  N/A

• 5.4 Was you meal received in a timely manner

  Yes

  No

  N/A

• 5.7 Was your meal received at the correct temperature

  Yes

  No

  N/A

• Score

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

  • 1
  • 2
  • 3
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  • 17
  • 18

6.0 Dining Room

• 6.2 Trash cans are lined cleaned and emptied

  Yes

  No

  N/A

• 6.6 Area is free from odours, rubbish

  Yes

  No

  N/A

• Score out of 12

  Select 1 2 3 4 5 6 7 8 9 10 11 12

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12

7.0 Staff, Appearance, Awareness

• 7.1 Was the staff friendly

  Yes

  No

  N/A

• 7.2 Was the staff dressed appropriately in full uniform, Hats, Apron, Name Badge.

  Yes

  No

  N/A

• 7.3 Was the staff attentive to their guest

  Yes

  No

  N/A

• 7.4 Was the staff knowledgable about the menu

  Yes

  No

  N/A

• Score out of 10

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Signature of Mystery shopper

  Sign

• Mystery Shop Total Score

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 7 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 4142 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

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  • 4142
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  • 100