Title Page

  • Store Name (NOT SITE NUMBER)

  • Area Leader

  • Store Leader

  • Conducted on

  • Location

FIRST IMPRESSIONS

  • Is the front windows clean, banners correct and steamed where needed and is all lighting in the windows working.

  • Are the window campaigns implemented as per VM instructions

  • Is the pricing done for items displayed in the window, correct price, correct template

  • All mannequins dressed in the correct merchandise as VM instructions and styled correctly. Decals applied right, mannequin spacing correct

STORE OPTIMIZATION

  • Assess the overall cleanliness of the store in general.

  • Are merchandising principals as communicated by VM implemented according to latest VM guide

  • Are all current promotions are implemented correctly in the store with the relevant marketing/ signage

  • Check a sample of 20 shoes on display for prices and placement of prices.

  • Check the flat packing standards in store (Maximum height with size stickering)

  • Is testers available of all fragrances sold n the store

  • Is the store aircons working set at optimal temperature.

  • In store music on and playing at an acceptable level.

  • Store lights working and set up correctly.

  • Does the store have their planogram (indicating which team member is responsible for what section) up in the back as to asses departmental responsibilities?

  • Is the Fitting rooms uncluttered and clean (no security tags hidden behind the mirrors?

CUSTOMER SERVICE

  • Assess if every customer's journey starts with being greeted and directed at the front door.

  • Are all team members in the correct uniform with badges and the correct masks?

  • Observe 1 sales interaction physically and rate the overall service levels

  • Are cashiers using the Golden Question - "Are you part of our Friends and Family Rewards program?"

STOCK MANAGEMENT

  • Assess the standards in the stockroom - must mirror the sales floor with regards to world class standards (all departments to be kept separate, Flat pack floor ready, Footwear top to bottom/ left to right, Stock in boxes neat and floor ready)

  • Customer set asides area maintained and expiry dates checked (check till slip attached)

  • Lay buy area maintained and expiry dates checked.

  • Check a sample of 5 items: Are they represented on the sales floor?

  • Check a selection of 5 rails/ wall bays of apparel for size curving disciplines and if all sizes are represented.

  • Check 5 rail or wall arms for hanger disciplines and attention to detail (Top buttons and zips, sleeves

  • In Transit - No IBT's older than 1 week.

  • Check that all consolidations have been actioned since last check.

  • Check if all price changes from the last visit have been actioned

  • Are shopper bag levels being managed - counts and adjustments done at least once a month?

RISK

  • Is the exit/entry register being used by all staff, and checked by leader on duty

  • Are refund checks done daily and any issues investigated and reported

  • Is the ultra violet lights in working order and actively used to check for counterfeit bank notes.

  • Are policies followed when taking cash to the bank

  • Rubbish discarded in clear plastic bags and get's get's checked by leadership before leaving the store

  • Alarms tested weekly

  • Reference number

  • Manual invoice book kept in the safe.

  • Check a sample of 5 applicable items for sensomatic tagging.

  • Negative stock investigated and cleared daily

  • Assess perpetual count completion.

  • Has all ladders been removed from the sales floor when not actively in use?

  • Is the fire extinguisher service up to date?

  • OHASA checks and file up to date

POS AREA

  • Assess the neatness and cleanliness of the POS area

LEADER KPI ASESSMENT

  • Rate the store sales performance against targeted sales.

  • Rate the month to date UPT performance of the store against target.

  • UPT

  • Rate the month to date basket size performance of the store against target.

  • Basket size

  • Customer linked transactions

  • OMNI performance of the store - Actual OMNI turnover month to date

  • Rate the level of Staff personnel and Brag file management.

  • Assess the level that Leadership manages poor performing staff members and celebrates great performance (Documented and proof)

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.