Title Page
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Sales Assistant
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Conducted on
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Evaluated by:
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Store Name
Evaluation
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Was the customer greeted with a smile within 5 seconds of entering the store?
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Did you show genuine interest in the customer and display energy and positive body language?
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Did you ask at least 3 open ended questions to determine the customers needs?
- 3 or more open ended question asked
- 2 open ended questions asked
- 1 open ended question asked
- No open ended questions asked
- Customer is only browsing - help was offered
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Was product benefits and features explained? Or the option to try on the garments given
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Was the product demonstrated to the customer? Or ideas and tips for styling given
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Was current promotions and/or markdowns communicated and shown to the customer?
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Did you summarize and close the sale?
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Did you add on to the sale? (UPT and Basket focus)
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In the event of out of stock situations, did you offer a alternative/Omni Channel?
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Did you tell the customer about Friends & Family?
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Did you discuss the benefit of opening a store card/using Pay Just Now
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Did you direct the customer to the till points and thanked him/her?
- Yes
- No
- Customer did not purchase anything
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Any additional comments or feedback
