OS1 Monthly Review

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Staff members present

• Select date

  Date

General Information

• Employee Name:

• Store Number

People

• Lateness

• Lateness - Key Actions

• E-Learning Modules

• E-Learning Modules - Key Actions

• Developmental Tasks

• Developmental Tasks - Key Actions

Customer

• NPS Score @ 75%

• NPS - Key Actions (See & Hear)

• Welcome Wallets Completed

• Welcome Wallets - Key Actions (See & Hear)

• My EE App

• My EE App - Key Actions (See & Hear)

Performance against Key Kpi's

• EE Sales

• EE Sales - Key Actions (See & Hear)

• Pay Monthly Sales

• PAYM Sales - Key Actions (See & Hear)

• Upgrade Monthly Sales

• Upgrade Sales - Key Actions (See & Hear)

• PAYG Monthly Sales

• PAYG Sales - Key Actions (See & Hear)

• Home Broadband Monthly Sales

• HBB Sales - Key Actions (See & Hear)

• SME Monthly Sales

• SME Sales - Key Actions (See & Hear)

• Accessories Monthly Sales @ 60%

• Accessories Sales - Key Actions (See & Hear)

• Clone Phone Sales @ 35%

• Clone Phone Sales - Key Actions (See & Hear)

• Sim Only Ratio @ 20%

• Sim Only Ratio - Key Actions (See & Hear)

• Star Offer Mix @ 17%

• Star Offer Mix - Key Actions

• Sharer Monthly Sales @ 4 Per Month

• Sharer Sales - Key Actions (See & Hear)

• Airtime Upgrades Sales @ 4 Per Month

• Airtime Upgrade Sales - Key Actions (See & Hear)

Operational Efficiency

• FC30

• FC30 - Key Actions (See & Hear)

• FC120

• FC120 - Keys Actions (See & Hear)

• Contract Compliance

• Contract Compliance - Key Actions (See & Hear)

Comments

• What areas do feel have been successful / have gone well for you ?

• What areas do you feel you need to improve in and develop further ?

• What support would you like?

• Advisor Comments & AOB

• Manager comments

• Customer consultant

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• Line manager

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