PAM Non Conformance Report (NCR) for Damaged Goods or Incorrect Items Received from Supplier

Title Page

DETAILS

PRODUCT DETAILS

DEFECT PART NUMBER
SERIAL or LOT NUMBER (where applicable)
MAIN DEFECT CODE
- Damage
- Part Over supplied
- Part under supplied
- Incorrect material
- Documentation Requirement
- Obsolescence Issue
- Change / Deviation Request
- Not to design specification
- Damaged during transportation
- Other (please provide additional information)
Additional Information
DEFECT COMMENTS
MAIN CAUSE CODE
- Procedure Error
- Specification Error
- Purchasing Error
- Unqualified Vendor used
- Improper Packaging & Storage
- Improper Handling
- Damaged During Transport
- Incorrect Set Up / Testing
- Packaging/Handling
- Missing Parts
- Cause Not Found
- Shelf Life Expiry
- Wrong Document / Spec
- Error In Document / Spec
- Error In Quantity
- Material Issued Damaged
- Part Incorrect
- Material Incorrect
- Incorrect Color/Coating
- Drawing Error
- Specification Error
- Obsolecence Early Warning
- Last Time Buy (LTB) (Obsolescent)
- End Of Life (EOL) (Obsolete)
- Not Available
- Scratched Surface
- Surface Finish Damage
- Bent Component
- Dimensional Error
- Incorrect Component
- Missing Certificates / Records /Del Doc /Con note
- Other (please provide additional information)
Additional Information
IMAGES OF DAMAGE - Dimensions (depth, width, length, location, etc) of the damage.

FINDINGS & ACTIONS

The description should be concise and include all of the following information in every case:
Description of the defect or problem
Measured size (when applicable)
Measured depth (when applicable)
Measured location of the defect (when applicable)
note: This measurement should be from an existing datum on the drawing which should be noted along with the grid location on the drawing
DETAILED DESCRIPTION OF FINDING State the requirement and the non-conformance. State the correction performed (if any).

This section of the form is critical to determine the real reason why the non-conformance was caused.
Provide a 5-Why (AT A MINIMUM) for Concession Requests. Why did this non-conformance occur?
Continuing to ask why until the real root cause is determined will help reduce future occurrences of this problem.
This explanation should be detailed and address the root cause of the non-conformance; not the symptoms.
1st Why? (Why the problem has occurred)
Answer:
2nd Why? (Why did the 1st answer occur)
Answer:
3rd Why? (Why did the 2nd answer occur)
Answer:
4th Why? (Why did the 3rd answer occur)
Answer:
5th Why? (Why did the 4th answer occur)
Answer:
Why?
Answer:

More than 5 Whys may be required to determine the true root cause. Continue until you are certain of the true root cause.
ROOT CAUSE ANALYSIS: Required before formal submission. If not valid, provide objective evidence to say otherwise.

This should include a detailed description of the process to be followed to correct and eliminate the problem
PROPOSED SOLUTION: Explain how to correct the problem with the part.

Address the plan to reduce and eliminate the non-conformance in the future.
This explanation should compliment the above Root Cause Analysis section.
CORRECTIVE ACTION: Explain the plan to prevent recurrence. Note: Supplier shall put in place processes to prevent the recurrence of the identified source of the defect.