Title Page

  • Store Number

  • Conducted on

  • Store Manager/Store ACO

  • Audit by

  • Location

Service

  • 1. Was the store open during the time posted on the entrance?<br>If No to Q1, please confirm the time of your visit:<br>If No to Q1, please confirm the store's posted opening time:<br>If No to Q1, please confirm the store's posted closing time:

  • 2. Did an Associate give you a genuinely friendly greeting with eye contact and a smile?

  • If No, select all that apply:

  • 3. Did the Associate give you his/her full attention during the ordering process?

  • If No on Q3, select all that apply:

  • 4. Did any Associate mention a sample or offer one to you or other guests?

  • 5. Did any Associate offer an additional food item for your order?

  • 6. Did any Associate offer you a beverage?

  • 7. Did any Associate invite you to make a donation?

  • 8. Did the Cashier thank you sincerely?

  • If No on Q8, select one only:

  • 9. When it was your turn to order, was your first choice of entree(s) and side(s) ready to be served?

  • 9a. If No to Q9, did the Associate offer to cook it fresh for you (without you having to ask)?

  • 9b. If No to Q9a, when you requested an unavailable item, did the Associate reply in a genuinely friendly and attentive manner?

  • 9c. If No to Q9a, was the item cooked for you when you asked if they would?

  • If No to Q9c, select all that apply:

  • 10. Did you receive the correct order?

  • If No to Q10, select all that apply:

  • 10a. If No to Q10, when you reported receiving an incorrect order, did the Associate sincerely apologize and correct the issue?

  • If No to Q10a, select all that apply:

  • 11. Did you observe any Associates visiting Guests in the dining area ("table touching")?

Food

  • 12. When you approached the serving table, did you see an empty pan for any of the following core items?

  • If Yes to Q12, which items had an empty pan? Select all that apply:

  • 13. Did the food on the serving table look fresh?

  • If No to Q13, what were the issues with the appearance of the food on the serving table? Select all that apply:

  • 14. Was the food you received hot and fresh?

  • If No to Q14, what were the issues with your food? Select all that apply:

  • 15. Was the entree portion size correct (observed one "heaping scoop" served or received the correct number of pieces)?

Ambiance

  • 16. Were all Associates in uniform, and did they present themselves with a clean and orderly appearance?

  • If No to Q16, select all that apply:

  • 17. Was the restaurant exterior clean (ex. parking lot, sidewalk, outdoor seating, and trash cans, if applicable)?

  • If No to Q17, what areas were dirty or littered? Select all that apply:

  • 18. Was the serving table clean (ex. no spillover of food or sauces, sneeze guard clean)?

  • If No to Q18, select all that apply:

  • 19. Was the self-serve area clean, stocked, and functional? If a self-serve area was not present, did the Associate provide utensils, napkins, and a straw (if a fountain drink was purchased) with your order?

  • If No to Q19, select all that apply:

  • 20. Was the dining area clean?

  • If No to Q20, select all that apply:

  • 21. Was the restroom clean, stocked, and functional?

  • If No to Q21, select all that apply:

  • 22. Did you observe any Associates excessively cleaning or performing any action that could lead to chemical contamination of food?

  • If Yes, select all that apply:

Overall Satisfaction

  • 23. Did you witness or experience any exceptional acts of customer service during your visit today?

  • On a scale from 1 to 5, how satisfied were you with your overall experience on this visit today? <br>If NOT (5) very satisfied, please explain in notes:

Cash Handling Policy Steps

  • 25. Did the Cashier voluntarily give you a receipt?

  • If No to Q25, please select one only:

  • 26. Were you charged the correct price for your meal?

  • If No to Q26, select all that apply and explain discrepancy:

  • 27. Based on the items you received, did your receipt accurately list the items you were served?

  • If No to Q27, select one only:

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