Title Page

  • Store Number

  • Conducted on

  • Store Manager/Store ACO

  • Audit by

  • Location

Service

  • 1. Was the store open during the time posted on the entrance?<br>If No to Q1, please confirm the time of your visit:<br>If No to Q1, please confirm the store's posted opening time:<br>If No to Q1, please confirm the store's posted closing time:

  • 2. Did an Associate give you a genuinely friendly greeting with eye contact and a smile?

  • If No, select all that apply:

  • 3. Did the Associate give you his/her full attention during the ordering process?

  • If No on Q3, select all that apply:

  • 4. Did any Associate mention a sample or offer one to you or other guests?

  • 5. Did Associates ask to upgrade your meal ? ( from bowl to plate, plate to bigger plate)

  • 6. Did any Associate offer an additional food item for your order?

  • 7. Did any Associate offer you a beverage?

  • 8. Did any Associate invite you to make a donation?

  • 9. Did the Cashier thank you sincerely?

  • If No on Q9, select one only:

  • 10. When it was your turn to order, was your first choice of entree(s) and side(s) ready to be served?

  • 10a. If No to Q9, did the Associate offer to cook it fresh for you (without you having to ask)?

  • 10b. If No to Q9a, when you requested an unavailable item, did the Associate reply in a genuinely friendly and attentive manner? I

  • 10c. If No to Q10a, was the item cooked for you when you asked if they would?

  • If No to Q10c, select all that apply:

  • 10. Did you receive the correct order?

  • If No to Q10, select all that apply:

  • If No to Q10, when you reported receiving an incorrect order, did the Associate sincerely apologize and correct the issue?

  • If No to Q10a, select all that apply:

Food

  • 11. When you approached the serving table, did you see an empty pan for any of the following core items?

  • If Yes to Q11, which items had an empty pan? Select all that apply:

  • 12. Did the food on the serving table look fresh?

  • If No to Q12, what were the issues with the appearance of the food on the serving table? Select all that apply:

  • 13. Was the food you received hot and fresh?

  • If No to Q13, what were the issues with your food? Select all that apply:

  • 14. Was the entree portion size correct (observed one "heaping scoop" served or received the correct number of pieces)?

Ambiance

  • 15. Were all Associates in uniform, and did they present themselves with a clean and orderly appearance?

  • If No to Q15, select all that apply:

  • 16. Was the restaurant exterior clean (ex. parking lot, sidewalk, outdoor seating, and trash cans, if applicable)?

  • If No to Q16, what areas were dirty or littered? Select all that apply:

  • 17. Was the serving table clean (ex. no spillover of food or sauces, sneeze guard clean)?

  • If No to Q17, select all that apply:

  • 18. Was the store/dining area clean?

  • 19. Was the restroom clean, stocked, and functional?

  • If No to Q19, select all that apply:

  • 20. Did you observe any Associates excessively cleaning or performing any action that could lead to chemical contamination of food?

  • If Yes, select all that apply:

Overall Satisfaction

  • 21. Did you witness or experience any exceptional acts of customer service during your visit today?

  • On a scale from 1 to 5, how satisfied were you with your overall experience on this visit today? <br>If NOT (5) very satisfied, please explain in notes:

Cash Handling Policy Steps

  • 22. Did the Cashier voluntarily give you a receipt?

  • If No to Q22, please select one only:

  • 23. Were you charged the correct price for your meal?

  • If No to Q23, select all that apply and explain discrepancy:

  • 24. Based on the items you received, did your receipt accurately list the items you were served?

  • If No to Q24, select one only:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.