Title Page
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Duty Manager
Product
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Right Location - 1. To planogram brief. 2. To promo brief. 3. Dual located products managed.
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Right Price - 1. Multiple locations checked. 2. Minimal missing labels. 3. A process in place to replace missing labels.
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Correct POS - 1. Offer price correct. 2. Correct pos template in place.
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Good Condition - 1. Packaging repaired and open packs reduced. 2. Splits bags in use. 3. Damaged products managed and reduced accordingly.
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Overall comments
Service
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Help complete the project - 1.Listen out for what is your project or similar question.
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Tailored advise - 1.observe and hear advise being given.
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Answer my technical questions - 1. Observe and see advise being given.
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Help when I need it - 1. Observe colleagues help load trolleys. 2. Observe carry to car service. 3. Observe if you can hear help required for big bulky items.
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Overall comments
Availability
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On the shelf - 1. Key products in stock and in depth. 2. Single product available i.e timber. 3. Concept maintained where possible. 4. Dual located products available in all locations.
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Project quantities - 1. Key products stocked in depth. 2. Seasonal products available in depth. 3. Associated products available for project completion i.e gutter clips.
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Overall comments
Standards & safety
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Store clean and tidy - 1. Salesfloor clear of litter. 2. Trolley bay tidy and swept. 3. Ext bins not overflowing. 4. In store displays clean and tidy. 5. Assess quality of floor sweep routines and standards.
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Safely trading - 1. Relevant products restrained with appropriate safety equipment. 2. Products not out of fixture. 3. Barriers/observers/tannoy in use where applicable. 4. Gloves and safety knives being used.
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Warehouse & yard standards - 1. Recycling area managed. 2. Products stored safely and logically. 3. Yard swept and housekeeping maintained. 4. Pallets in warehouse stored and wrapped correctly. 5. Overstocks managed. 6. Warehouse floor free of hazards. 7. Desk area and charger area tidy.
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Overall comments
Queue management
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Great first impressions. - 1. Trolleys available and not on the car park. 2. Desk and tills managed accordingly.
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Friendly and efficient service - 1. Observe a warm and welcoming greeting. 2. No more than 3 people in a queue. 3. Desk supported during busy periods.
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Clutter free desk - 1. Returns are dealt with. 2. No adhoc notices visible. 3. Cupboards and storage areas managed.
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Great last impressions - 1. Sincere goodbye and thank you. 2. Apologies heard for time kept waiting if applicable.
