Title Page
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Client / Site
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Conducted on
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Prepared by
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Duty Manager
Store Leadership
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Do the store leadership team understand their performance to budget?
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Do the store leadership team know their store specific key loss categories?
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Are the colleagues actively coached on shrinkage and are they aware of current store performance?
Lock The Back.
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Are colleagues trained in licence to receive?
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Are SDN being used to record losses and damages?
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Do colleagues understand SDC single SKU checks?
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Is there evidence of damages and poor culture in the yard and compound including good stock rotation?
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Is stock in the yard well segregated in line with the DILO.
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Are outbound deliveries being checked in line with policy?
Lock The Front.
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Do colleague displays the behaviours from a licence to serve?
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Has the store achieved the company standard with scanning rates and are the colleagues being managed on their performance?
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Are QOD and cluck and collect being managed effectively?
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Does the store use the PIMS and is it managed accordingly?
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Do colleagues understand how to deal with branded products returns?
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Are colleague searches happening in line with policy?
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Are colleagues responding to EAS activations?
Lock The Process.
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Are store completing the gap walk process as per the brief?
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Are stores completing the refund and negative counts daily?
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Are stores completing the hi/lo checks as per DILO activity?
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Are the code 30's checks completed daily and are the returns managed effectively, also is the stockfile accurate?
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Has the store embedded behaviours that support W2W preparation/accuracy?
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Are all damages being actively promoted on the sales floor/GPC and are they clearly labelled?
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Are all products security tagged and defensively merchandised as per policy?
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Does the store have a good rhythm and routines around ODAS, are ODAS losses excessive?
