Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Customer & People Supporting Document
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Is the store being effectivley staffed?
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How are you prioritising customer service in your store?
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How is the store managing incidents regarding inappropriate<br>behaviour by customers i.e. threats/ abuse?<br>
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AM Observe: 1st aisle and cosmetics expertise.
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What opportunities are there to improve team performance?
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Are the store team fully engaged and understand the<br>shrinkage challenge?
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Check with two team members their understanding of the<br>refusal log. Do they know where it is? Do they know what it<br>shows?
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Check that all Order & Collect/Pick from Store orders have<br>been actioned appropriately (including a check to make sure<br>Pick from Store orders are being picked within 30 minutes).
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How are any new colleagues or member of management<br>progressing with learning/induction? CHALLENGE 25<br>
Operational Process
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Cashier security report: Carry out a full check of the previous<br>week's report and detail any findings.
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Check 3 refunds from last week for evidence of dual control,
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Check 3 transaction voids from last week for evidence of dual<br>control and receipt.
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Check signing in/out process alongside CCTV to ensure correct<br>process is being followed. Check for two team members.
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Review management working for the past 4 weeks (e.g.,Sunday cover, early/late cover, management cover<br>throughout the trading day). Ask them to describe any<br>coverage risks they can see from the past 4 weeks. Are there<br>any learnings that can be put in place for future weeks?
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Are team members actively offering a clean basket to<br>customers on the shop floor #BasketReady
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Review previous week's date code report to check items<br>requiring action have been completed. Complete a random<br>check on two high risk items to ensure stock rotation is<br>accurate (1x baby, 1x medics)
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Is the till area displaying excellent standards including clear<br>tills, no paper, no loose change, customer display units all<br>fully working, no stock stored under tills (excluding blades)?
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Check 10 random skus over £10 are security tagged. Check<br>spider wraps and pins are correctly applied as per policy.
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Is cosmetics control process fully implemented in this store?
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Is there full cosmetic aisle cover in place wearing the 'happy<br>to help' lanyard? Does the beauty specialist understand the<br>meaning and reason for the lanyard? Is full cover planned on<br>the rota? If no, ask what actions are in place to resolve this.
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Sign off damages.
Risk & Compliance
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Ask the duty manager what are the top three actions on the<br>management action plan?
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Is there unsigned or consumed stock at the till area?
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Conduct two CCTV checks covering peak trading times – is<br>there evidence that there is no management presence on the<br>salesfloor whilst the office is occupied?
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Is the keyholder list up to date on the intranet? (Keyholders<br>should be deactivated when on holiday, absent from the<br>business. Store manager should always be included unless<br>absent from the business)
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Is the Cosmetic aisle being covered as per takings band<br>below? Using CCTV check one day (Mon – Sat): Is the cosmetic<br>aisle is covered between:<br>* Takings under £20k – check Two occasions for one minute<br>each for cover between 12pm and 2pm<br>*Takings £20k - £40k – check Three occasions for one minute<br>each for cover between 11am and 3pm<br>*Takings over £40k – check Five occasions for one minute each<br>for cover during any trading hours
Promotion & Standards
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Has promotion change been fully set up - review ends , ssu's wings and blips for availability and pricing .
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AM visit - Review facing up from previous evening , was store set up to succeed on opening?
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Is Q System set up to regional plan & have all discretionary space promotional offers been captured?
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Has Trustpilot been set up in store? Ask team member to explain process. When was last compliment received by store ?
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Review SSS at till area , what is current SR and registrations , is show and sell happening?
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Digital Window - Has store posted on Instagram and TikTok in the last week.
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Other feedback
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Store Signature
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AM Signature
