Director of Loss Prevention Store Visit - duplicate

• Director of Loss Prevention Store Visit

• Conducted on

  Date

• Store Number

• Location
  Address

• Personnel

• Reason for visit?

  Scheduled Visit

  Random Visit

  Investigation

  Requested Visit

PRE-VISIT NOTES

DINING ROOM AREA

• Are tables clean and recovered?

  Yes

  No

  N/A

• Is beverage area clean and stocked?

  Yes

  No

  N/A

• Are employees delivering Super Star Service?

  Yes

  No

  N/A

RESTROOMS

• Are restrooms operating, clean and stocked

  Yes

  No

  N/A

FRONT LINE

• What is the average time at the registers?

  Select 1 minute or less 2 minutes or less 3 minutes or less 4 minutes or less 5 minutes or less over 6 minutes

  • 1 minute or less
  • 2 minutes or less
  • 3 minutes or less
  • 4 minutes or less
  • 5 minutes or less
  • over 6 minutes

• What is the average food service time?

  Select 1 minute or less 2 minutes or less 3 minutes or less 4 minutes or less 5 minutes or less over 6 minutes

  • 1 minute or less
  • 2 minutes or less
  • 3 minutes or less
  • 4 minutes or less
  • 5 minutes or less
  • over 6 minutes

• Are employees scripting?

  Yes

  No

  N/A

• Are employees delivering Super Star Service?

  Yes

  No

  N/A

DRIVE THRU

• What is the average time at the Drive Thru

  Select 1 minute or less 2 minutes or less 3 minutes or less 4 minutes or less 5 minutes or less over 6 minutes

  • 1 minute or less
  • 2 minutes or less
  • 3 minutes or less
  • 4 minutes or less
  • 5 minutes or less
  • over 6 minutes

• Are employees scripting?

  Yes

  No

  N/A

• Are employees delivering Super Star Service?

  Yes

  No

  N/A

FOOD QUALITY

• If you ordered food, was it Hot and Fresh?

  Yes

  No

  N/A

KITCHEN AREA

ALARM REVIEW

• Is alarm system being used properly?

  Yes

  No

  N/A

• Does store have excessive false alarms?

  Yes

  No

  N/A

• Are code updates done regularly?

  Yes

  No

  N/A

• Are Panics tested and operational?

  Yes

  No

  N/A

CASH, FOOD & OPERATIONAL PROCEDURE REVIEW

LOSS PREVENTION AWARENESS

• Employee understanding of After-Hour Security Policy?

  Select None Understand Understand, but violating Excellent

  • None
  • Understand
  • Understand, but violating
  • Excellent

• Managers ability to operate DVR?

  Select Poor Average Above Average Excellent

  • Poor
  • Average
  • Above Average
  • Excellent

• Managers ability to conduct invalid transaction review?

  Select Poor Average Above Average Excellent

  • Poor
  • Average
  • Above Average
  • Excellent

• Employees understanding of counterfeit policy and procedures?

  No training

  Trained

  Trained, but not following

  Excellent

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