Review Area Manager visit card and Actions from previous visit
Review any outstanding actions from previous Audit/Security visit
Review Stocktake Shrinkage Action plan to ensure all points are current, relevant and being actioned.
Review Store One Pagers
Complete Flash the Cash
- Points (20-27)
- Points (15-19)
- Points (0-14)
- One Point
- Two Points
- Three Points
- Four Points
- Five Points
- Zero Points
Overall Out of Hours Delivery Working score
Structured Visit Card
LS01. Have all management and staff been searched every time they leave the store using the spinner? Ensure all signatures are obtained on the team search sheet. This includes all breaks and visits to the bank with search type recorded for previous week.
LS02. Date code fully completed for the last 4 weeks with management review signed. Expiry dates being logged under correct monthly column and documented correctly not just ticked with appropriate action codes used? Check 10 date coded lines.
LS03. Have all refunds and exchanges been attached to the refund report, supported with original receipt or receipt number. All refunds over £5 dual signed and supported with customer details as required? Spot check 3 days last week.
LS04. All stock £4.99 and above plus all sizes of Ariel & Bold Gels security tagged. Check 20 lines to ensure compliance is at 80%
LS05. Have the previous weeks price Reductions report been fully checked and signed by a member of management?
LS06. Cash pick ups £600 or less. Review safe activity for previous 2 weeks.
LS07. Age restricted Products - Have all staff completed / signed the Alcohol refresh training / E-Cig training document?
LS08. DPS - Check that the DPS on the Alcohol License Summary is correct and that all PLH licenses are in the
LS09. Store Inspection book fully completed and up to date for current week with all H&S/Legal sections signed every day?
Brand Awareness - 4 points
BA01. Are window displays set up according to the latest Promotional Bulletin and highlighted with POS - CHECK THAT THE PRICE ON THE POS IS CORRECT!
BA02. Are the Gondola ends, Dump bins, Stacks, Waterfalls and SSU's set up according to the latest Promotional Bulletin, including footfall focus products and highlighted with POS?
BA03. Check that the correct POS is being used in store.
- Medium size POS on window ladders and gondola ends.
- Correct size tag flags on shelf.
- Evidence of 95p and £1 POS in use.
BA04. Leaflets - Are leaflet bursts happening regularly and built into the model store working week?
Store Standards - 3 points
SS01. Zero to Zero - 2 separate counts have been complete, with all departments covered.
Store Manager has followed up on losses, with all major discrepancies recorded and Area Manager informed.
SS02. Event Count - Mini stocktake completed for last week by a member of management only and tracker updated. All major discrepancies recorded and Area Manager informed.
SS03. Stock Masterclass 10 Steps is being followed, check 3 steps?
Customer Service and Offer - 11 points
CS01. Headcount - Is the headcount correct? If not, are any vacancies advertised and action taken to recruit?
CS02. Team Planner - Does the previous weeks crewing plan match the stores Team Planner submission?
CS03. Have all holidays been submitted into team planner for 2016/17 entitlement?
CS04. Absence Management - Are any colleagues on LTS?
Record any actions taken including timescales.
Review short term absence, are RTW's being completed and is appropriate action being taken to reduce.
CS05. HR Matrix - Is the HR matrix completed and up to date?
Randomly review 3-4 points ensuring the below is incorporated within the check.
Check that the New training booklets are in use.
Evidence available to support training sign off.
CS06. Have you observed the team actively selling correct SAS products and are they using the SAS Cashier tracker from the intranet?
Review store performance over last 4 weeks.
Are they +20% or above the company average.
CS07. Primetime - Is the 'Till Supervisor' in place I.e. Queues being managed?
Check understanding of the role.
CS08. Primetime - Is Basket Fantastic happening in store?
Observe how many customers go to the till without a basket.
CS09. Recognition & Reward - Are there any Savers STARS amongst the team?
Have any top SAS Superstar cashiers / employees who have had positive customer feedback been recognised.
CS10. Smart & Proud - Ensure that the team are wearing correct uniform, name badges worn and good hygiene standards.
CS11. Cup of tea test - do the following back areas meet model store standards?
Red Score Visit Card
R01. CCTV Checks - Cover Staff Searches and Staff purchases.
R02. Carry out EJ check - validate voids and refunds, minimum 10 minutes.
R03. Check that Event counts and Zero to Zero processes are completed for previous week and any losses reflected within the Shrinkage Tracker.
Double check that these processes have been authorised by a Member of Management and filed away.
R04. Are all fragrance and blades secured back of house, locked in cupboard or office?
R05. Till area clean, tidy and organised - any evidence of till fraud or theft?
Out of Hours Visit Card
OOH01. Carry out a 10 minute CCTV check of the most recent out of hours delivery.
OOH02. Check the Personnel files of any out of hours member(s), and ensure the relevant training has been completed.
OOH03. Check the Out of Hours Delivery Working box file is set up and the below documents are being filed and used on each delivery.
- OOH Delivery Sign In/Out sheet
- OOH Delivery Handover
- OOH Delivery CCTV Checklist
- OOH Delivery Staff purchase log