Store Visit Operational Check

• Service Centre Name

• Location
  Address

• Conducted on

  Date

• Prepared by

• Efficiency Drive - Store Positions required and Sales/staff head count

  Yes

  No

  N/A

• Staff names / Positions / Qualifications

Start from street looking back towards business

• Trees / Shrubs / Garden maintained

  Yes

  No

  N/A

• Car park clean tidy and swept

  Yes

  No

  N/A

• Company Ute clean and tidy, inside and out. Any damage?

  Yes

  No

  N/A

• Walls clean? Check for spider webs, graffiti and dirt and grime.

  Yes

  No

  N/A

• Drains clear of debris and maintained.

  Yes

  No

  N/A

• Weeds in pathways or driveways

  Yes

  No

  N/A

• Windows cleaned

  Yes

  No

  N/A

• All signage to standard and light timer active.

  Yes

  No

  N/A

• Compliance signage up and fix

  Yes

  No

  N/A

Reception - walk through like a customer would

• Site sign in book used correctly- WMS and Induction cards sited. Note last time Repco/Waste contractors on site

  Yes

  No

  N/A

• Site Safety Information filled in the front page of that book

  Yes

  No

  N/A

• Floors/walls/ceiling/lights are clean. Marks/fingerprints/spiderwebs/dead flies/mopped

  Yes

  No

  N/A

• Windows clean, and window surrounds free of dust

  Yes

  No

  N/A

• Counter clean and tidy. Only business cards on counter top

  Yes

  No

  N/A

• Coffee table clear. <br>Any material for reading to be left under counter and offered when needed

  Yes

  No

  N/A

• Name tags being worn by office staff

  Yes

  No

  N/A

• Team members dressed to company standards. Uniform/Footware/Eye wear

  Yes

  No

  N/A

Managers desk and surrounding area

• In managers desk "Impeccable", Flawless as a measure of showing an example of clean work space?

  Yes

  No

  N/A

• Is there any old job cards in job card holder?

  Yes

  No

  N/A

• Does the store have a third PC and is it being used?

  Yes

  No

  N/A

• Open draws and cabinets to see if in orderly, manageable state

  Yes

  No

  N/A

• Fax machine in working order, back up ink cartridges available.

  Yes

  No

  N/A

• Floor, bench and walls cleaned

  Yes

  No

  N/A

• Room is clean and tidy to company standards which is found in safe work practice

  Yes

  No

  N/A

• First Aid box fixed to wall, and supplied. Check dates of grab packs and check Alsco last visit is signed

  Yes

  No

  N/A

• Safety board has up to date information to planner

  Yes

  No

  N/A

• Safety Activity book on clipboard and up to date. All actions transferred to action plan on same clipboard

  Yes

  No

  N/A

• Code of conduct present on clip board and hanging on hook

  Yes

  No

  N/A

• SWG minutes and workshop warnings up to date

  Yes

  No

  N/A

• Staff have signed on for today, and off for previous days

  Yes

  No

  N/A

• Sink clean, dishes etc being cleaned as you go. Tea towels available from Alsco

  Yes

  No

  N/A

• Bin is present, has a lid, it's clean and emptied regularly. Garbage bags used and supplied

  Yes

  No

  N/A

• Fridge, kettle and microwave clean and tidy. Coffee and tea/sugar supplied. Cups and plates supplied

  Yes

  No

  N/A

• Bathroom clean, toilet clean, basin clean, wall and mirror clean

  Yes

  No

  N/A

• Hand wash available, toilet paper available, hand towel available, Glen 20 available.

  Yes

  No

  N/A

• Cleaning roster in place, toilet brush available, ladies Pink bin (if req), floor cleaner and toilet cleaner available under basin

  Yes

  No

  N/A

• Consumables available. Extra toilet rolls/soap/air freshener

  Yes

  No

  N/A

• Lights working and locks working

  Yes

  No

  N/A

• Clean and tidy, walls and floors cleaned

  Yes

  No

  N/A

• Dirty laundry basket/bag supplied

  Yes

  No

  N/A

• Safe not covered or obstructed

  Yes

  No

  N/A

• Locker/shelf available for staff belongings

  Yes

  No

  N/A

• A chair available to help getting changed, so no hand/foot marks on walls

  Yes

  No

  N/A

• All stock is to model, and action plan for non model stock

  Yes

  No

  N/A

• Clean and tidy.mfloors mopped, walls clean.

  Yes

  No

  N/A

• All stock sealed as new. Each category has a home shelf ie oil filters/brakes etc, stock is model order

  Yes

  No

  N/A

• No stock on the floor at all. Wipers in stand, clamps in stand, globes in cabinet.

  Yes

  No

  N/A

• Tyre Lifter is clean and functional. Clear of any obstructions

  Yes

  No

  N/A

• Tyres put away, within a timely manner of delivery

  Yes

  No

  N/A

• Tyres in order by stocktake list. Tyre stickers facing so labels can be read.

  Yes

  No

  N/A

• No floor stack above grey paint line/ no fire facilities impeded.

  Yes

  No

  N/A

• Tyre head count taken, and overstocks or OT tyres given action plan to clear

  Yes

  No

  N/A

• Safety glasses worn at all times. Visitors (Cust/vendors) wearing safety glasses as well.

  Yes

  No

  N/A

• No trip hazards or wet/electrical hazards

  Yes

  No

  N/A

• Daily checks of equipment being completed.<br>Verify book procedure, who does it, show me.

  Yes

  No

  N/A

• All staff dressed to expectations. Footware /uniform, shirts tucked in, shaven.

  Yes

  No

  N/A

• Floors cleaned, hoists cleaned, all equipment cleaned, nothing on the floor.

  Yes

  No

  N/A

• Work benches clean, and only current work load on benches

  Yes

  No

  N/A

• Rubbish bins managed, check oil waste/ oil filter waste/ battery waste/ metals waste/ tyre waste

  Yes

  No

  N/A

• All walls are clean

  Yes

  No

  N/A

• All roller doors closed and inspected. Check if they are clean or dirty

  Yes

  No

  N/A

• Staff tool boxes clean and maintained. Are tools put away each time?

  Yes

  No

  N/A

• Check Managers tools. Look for stored correctly. Is tool set complete?

  Yes

  No

  N/A

Have a 5 minute individual non formal chat with each employee, and note conversation topics in text.

• Any staff not completed safety Safe Work Practices

  Yes

  No

  N/A

• Staff aware of last years company results, and what the discovery journey has meant to them

  Yes

  No

  N/A

• Staff aware of the stores current sales results, tyre results and service results.

  Yes

  No

  N/A

• Are staff aware of what the efficiency drive is and how store is going.

  Yes

  No

  N/A

• Ask staff member what is unique about the safety in their store. What are obstacles that are specific to their store?<br>Ie "watch out when reversing as we have limited visibility"

  Yes

  No

  N/A

Ask store manager to supply notes of all previous visits

• Are all tasks that are in managers control completed? <br>If not is there any email/phone call notes from manager?<br>Note any outstanding. Yes is given if completed all tasks in managers control.

  Yes

  No

  N/A

Summary of findings

• Summary

Sit with manager and review findings before finalising. SM to sign to acknowledge this has occurred

• Store Manager sign

  Sign

• Regional Manager Sign

  Sign