Sprint Connect

• Branch Location/Store Number

• Prepared by

• Select date

  Date

• Manager Present?

• Store team present? (List Names)

Operate -Store Standards

• Is the shop front clean? Windows clean? Posters correct? Chalkboard in a commercial position and to a good standard? A board out if allowed?

  Yes

  No

  N/A

• Is a rhythm and routine in place for the morning and evening checklist, check the last 2 weeks sheets, are they all present and fully completed?

  Yes

  No

  N/A

• Are all colleagues well presented?<br>Uniform:Correct Polo shirts being worn? Correct Name Badge, black trousers? <br>

  Yes

  No

  N/A

• Are demo devices all working and charged with the relevant content rolling? If missing, can the SM provide evidence of escalation?<br>- Demo handsets escalated to Ops within 2 days if not resolved

  Yes

  No

  N/A

• Are all displays correct to planograms? Is all back stock on plan represented on the shopfloor? Is everything ticketed, are pegs full? <br>Print off a planogram randomly and check<br>

  Yes

  No

  N/A

• Review the last store visit. Have the actions been accomplished?

  Yes

  No

  N/A

Operate -Back office

• Do the whiteboards have current colleague targets displayed?

  Yes

  No

  N/A

• Back Office Area<br>- Back area clean and tidy, swept / vacuumed as appropriate?<br>- Stock organised neatly <br>- Clear of old fixtures and fittings?<br><br>

  Yes

  No

  N/A

• Back Office Displays<br>- Notice boards displaying current info : 4 weeks of colleague schedules, playbook, Peters blog, top 3 opportunities poster, whistleblower poster, law poster, employee referral scheme poster up?<br>-baseball cards present and up to date<br>- All historical out of date information removed<br>- Health & Safety Poster on display?

  Yes

  No

  N/A

• Has there been a smart start brief / a brief at the start of each RC's shift and and can the team articulate the top 3 priorities

  Yes

  No

  N/A

Lead

• RC and ASM weekly 1 to 1, are they happening every week? <br>- Are weekly reviews available in colleague box file? Check the last 6 weeks<br>- Quantity / Quality check?<br>- Is the SM ensuring quality actions are being agreed?

  Yes

  No

  N/A

• Has the SM completed any Performance Management or Probation management as required? Are there any RC /ASM performance concerns?

  Yes

  No

  N/A

• Speak to all new starters ( first 3 months) do they feel supported, are they engaged, ask them to score how much they enjoy their role out of 10

• Review financial performance is the store delivering TM target, accessories at $60 pb, TEP at 50%. If no agree actions

  Yes

  No

  N/A

• Does each RC have and know their weekly targets, and how they are performing? How many leads did they generate last week?<br>- ask 2 colleagues at random

  Yes

  No

  N/A

• Do the team know how they are performing on commission?<br>- check understanding of the model and awareness of current performance

  Yes

  No

  N/A

• Does the store have a comprehensive list of local businesses and are working those relationships? Good FOTS planning in place? <br>Check who and when they last visited and who they are visiting this week

  Yes

  No

  N/A

Serve: Delivering the customer model: Service

• Review SPS scores month over month, by colleague and agree next steps

  Yes

  No

  N/A

• Observe the sales journey is it warm and friendly?

  Yes

  No

  N/A

• Has the customer been offered a Magic moment? Do we have good stock of magic moments?

  Yes

  No

  N/A

• For existing customers did the RC explore NBA and review opportunities?

  Yes

  No

  N/A

• Are REC sheets in use?<br>Check the last weeks Rec sheets review where we have not closed and why?

  Yes

  No

  N/A

• Are the RCs fully exploring needs and building rapport?

  Yes

  No

  N/A

• Did the RC explore the customers current cell ? <br>Did they ask is it working? ...get a trade in value, check the condition to support TEP/ accessories conversations

  Yes

  No

  N/A

• Did the RC introduce our amazing referral scheme, up to $500, explore friends and family now and hand out a $500 dollar?

  Yes

  No

  N/A

• Are the RCS able to talk confidently about the WTW offers, value savings?

  Yes

  No

  N/A

• Have ACE observation sheets been completed?

  Yes

  No

  N/A

• Did we walk the customer to the accessories: were 3 accessories offered?

  Yes

  No

  N/A

• Was an assumptive close used? Did we thank the customer for their business, and assure them we are here if they have any questions?

  Yes

  No

  N/A

Operate: BSC And Ops Dash

• Review the Store BSC is the store green on all areas? Review red and Yellow scores and agree the improvements required with timelines.

  Yes

  No

  N/A

• Review operations dashboard and agree next steps with timelines on Amber and red areas

  Yes

  No

  N/A

• Summary of visit: What has gone well?

• What needs to improve? Agree SMART actions

• Additional Media - Follow up for next Month

  Media

• SM Signature

  Sign

• DM Signature

  Sign