Monthly Sales Scorecard

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Metric Report Current Month

• Meeting GP target ($10,000.00 over)

  Yes

  No

  N/A

• Meeting new activation target

  Yes

  No

  N/A

• Meeting upgrade target

  Yes

  No

  N/A

• Meeting accessory per box target ($25.00)

  Yes

  No

  N/A

• Meeting transactions (new acts, upgrades, e-tickets) per accessory dollars ($15.00)

  Yes

  No

  N/A

• Meeting TEP targets (new 80%, upgrade 60%, service 40%)

  Yes

  No

  N/A

• Meeting buyback minimum target of 50%

  Yes

  No

  N/A

• Meeting tablet and embedded solutions target of 5% of new activations

  Yes

  No

  N/A

• Meeting phone connect target of 5% of new activations

  Yes

  No

  N/A

• Meeting data features target

  Yes

  No

  N/A

• Service transaction volume target (150, 200, 300)

  Yes

  No

  N/A

• Meeting CSAT target (Non-ASC 86% / ASC 82%)

  Yes

  No

  N/A

• Meeting ReadyNow target 77%

  Yes

  No

  N/A

Metric Report 3 Month Rolling Average

• Meeting GP target ($10,000.00 over)

  Yes

  No

  N/A

• Meeting new activation target

  Yes

  No

  N/A

• Meeting upgrade target

  Yes

  No

  N/A

• Meeting accessory per box target ($25.00)

  Yes

  No

  N/A

• Meeting transactions (new acts, upgrades, e-tickets) per accessory dollars ($15.00)

  Yes

  No

  N/A

• Meeting TEP targets (new 80%, upgrade 60%, service 40%)

  Yes

  No

  N/A

• Meeting buyback minimum target of 50%

  Yes

  No

  N/A

• Meeting tablet and embedded solutions target of 5% of new activations

  Yes

  No

  N/A

• Meeting phone connect target of 5% of new activations

  Yes

  No

  N/A

• Meeting data features target

  Yes

  No

  N/A

• Service transaction volume target (150, 200, 300)

  Yes

  No

  N/A

• In the last 3 months has this store hit a minimum of 85% to goal on all metrics?

  Yes

  No

  N/A

• Is this location/manager currently on an improvement plan or action plan?

  Yes

  No

  N/A

Sprint Compliance

• Meeting CSAT target (Non-ASC 86% / ASC 82%)

  Yes

  No

  N/A

• Meeting ReadyNow target 77%

  Yes

  No

  N/A

• Is all planogram correct at location?

  Yes

  No

  N/A

• Are all contracts properly filled out with customer signature and initials from the account holder?

  Yes

  No

  N/A

• Is all collateral at location current and was old collateral destroyed?

  Yes

  No

  N/A

• Are all e-flyers at location current and at an easily accessible location?

  Yes

  No

  N/A

• Is this location properly shredding all customer proprietary information?

  Yes

  No

  N/A

• Are all contracts, e-tickets and play books locked up?

  Yes

  No

  N/A

• Does this location have the correct level of phone inventory?

  Yes

  No

  N/A

• Are live demo devices all cleared out daily and are fully functional?

  Yes

  No

  N/A

• Are all sprint STAR required trainings completed at this location?

  Yes

  No

  N/A

Businet Compliance

• Is store mgr meeting mgr deadlines (buy backs, RMA, deposits, blind count, daily inventory count, time clock, etc)

  Yes

  No

  N/A

• Is this location meeting inventory date code policy?

  Yes

  No

  N/A

• Is this location meeting STAR training compliance?

  Yes

  No

  N/A

• Does this location have a designated location for all phone returns?

  Yes

  No

  N/A

• Is this location compliant with time card policy?

  Yes

  No

  N/A

• Is this location on budget and compliant with discounting?

  Yes

  No

  N/A

• Are callbacks being completed daily?

  Yes

  No

  N/A

• Are all checklists being completed daily?

  Yes

  No

  N/A

• Does the manager have a record of weekly 1-on1"s with his/her reps?

  Yes

  No

  N/A

• Are sprint evaluation forms being filled out on a weekly basis?

  Yes

  No

  N/A

• Is the manager following attendance policy?

  Yes

  No

  N/A

Store Appearance

• Are the employees following the sprint appearance standards?

  Yes

  No

  N/A

• Does this location have a clean appearance overall?

  Yes

  No

  N/A

• Are the counters, phones, windows, glass free of any debris or fingerprints?

  Yes

  No

  N/A

• Is the kitchen/break area clean?

  Yes

  No

  N/A

• Are the bathrooms clean?

  Yes

  No

  N/A

• Are all accessory pegs filled with no less than 2 on each?

  Yes

  No

  N/A

• Are phone holders in good condition with the security claw properly working and activated?

  Yes

  No

  N/A

• Are all store fixtures in good condition and lights properly working?

  Yes

  No

  N/A

• Is the outside of the store free of debris and cigarette butts?

  Yes

  No

  N/A

What was talked about with the store staff?

What was talked about with the manager on duty?

What areas does this location need to improve on?

Any issues this location might have that need to be addressed immediately?

When will the next evaluation take place?

• Store Manager/Assist Manager on Duty

  Sign

• District Manger

  Sign