Mobile Inventory Controls

• Site conducted

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• Conducted On

  Date

• Conducted By

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• Leader Worked With

Previsit/Retail Operations

• MOB.3a<br>Physical Count (All Physical Counts Completed Within Past 6 Months)<br> Review prior fiscal month physical inventory counts. Was the count performed on the required date for the month?<br> - Review detail of the counts in Xinventory to ensure count was completed for all items. <br> *** If store is part of trial, physical count must be done w/in the week designated ***<br>https://cceis.mintek.com/xInventory/dashboard

  Pass

  Fail

  N/A

• MOB.3b<br>Are any discrepancies accounted for and properly reported?<br> Is there evidence of research for discrepancies? <br> - If device was a 'Miscount' it requires proof that the item(s) were cycled back into inventory. (Review subsequent cycle counts to ensure devices are cycled back in to inventory or request ROM provide evidence.)<br> - If device was 'Lost/Stolen' validate that the mySupport ticket # and proof of region security involvement, such as an email to security (Security Case #) is available.<br>https://cceis.mintek.com/xInventory/dashboard

  Pass

  Fail

  N/A

• MOB.4a<br>Did the store complete their weekly cycle counts for last 30 days?<br>Review Inventory Scorecard: Refer to Supporting Links: CGA Reliance > Store & CSC Program > Program Resources > Inventory Scorecard - Section = Counting, Count Compliance <br>- Following Compliance % points, take 1 pt for each bracket below <br>100% = 2 pts<br>75-99% = 1 pt<br><75% = 0 pts<br>https://cceis.mintek.com/xInventory/dashboard

  100%

  75%-99%

  <75%

  N/A

• MOB.4b<br>Are human error variances kept to a minimum?<br>2. Following the Compliance Grid, take 1 pt. for each variance<br> - No variance = 3 pts<br> - 1 = 2 pts<br> - 2 = 1pts<br> - 3+ = 0 pts<br>https://cceis.mintek.com/xInventory/dashboard

  0 variances

  -1 variance

  -2 variances

  -3+ variances

  N/A

• MOB.6 Was Xstore closed properly the previous night and ready for sales at the start of business? Pull 4 weeks of information and save as "MOB.6 Xstore Close". Take one point for each day where the store was open, but Xstore was not closed properly. If you arrive at the store after opening and Xstore is not opened, take all 3 points https://posdashboard.cable.comcast.com/POSDashboard/rollingStoreCloseReport

  Select 0 days Xstore not closed 1 day Xstore not closed 2 days Xstore not closed 3 days or more Xstore not closed

  • 0 days Xstore not closed
  • 1 day Xstore not closed
  • 2 days Xstore not closed
  • 3 days or more Xstore not closed

• MOB.8a Are upgrade shipments being sent to Assurant weekly? Pull the last full month of the Inventory Scorecard published by Retail Operations and review 'Shipping' section for Upgrades - (column Q) 'Upgrade Compliance Pts. Earned') - 100% = 5 pts - 90-99.99% = 4 pts - 85-89.99% = 3 pts - 80-84.9% = 2 pts - 75-79.9% = 1 pt - <75% = 0 pts https://data.comcast.com/#/workbooks/32208/views?:iid=1

  Select 100% 90-99.99% 85-89.99% 80-84.9% 75-79.9% <75% N/A

  • 100%
  • 90-99.99%
  • 85-89.99%
  • 80-84.9%
  • 75-79.9%
  • <75%
  • N/A

• MOB.8b Are return shipments being sent to XPO weekly? Pull the last full month of the Inventory Scorecard published by Retail Operations and review 'Shipping' section for Returns - (column S) 'Returns Compliance Pts. Earned') - 100% = 5 pts - 90-99.99% = 4 pts - 85-89.99% = 3 pts - 80-84.9% = 2 pts - 75-79.9% = 1 pt - <75% = 0 pts https://data.comcast.com/#/views/Returns45DayRollingReport/AllStoreReturns90DayRolling/

  Select 100% 90-99.99% 85-89.99% 80-84.9% 75-79.9% <75% N/A

  • 100%
  • 90-99.99%
  • 85-89.99%
  • 80-84.9%
  • 75-79.9%
  • <75%
  • N/A

• MOB.9 Was inventory received entered into Xstore within operational guidelines? Pull the last full month of the Inventory Scorecard published by Retail Operations.  - Review under the “Receiving” section, the column “Compliant Points Earned (Column I)" - 100% = 5 pts - 95-99% = 4 pts - 90-94.9% = 3 pts - 85-89.9% = 2 pts - 80-84.9% = 1 pt <80% = 0 pts

  Select 100% 95-99.99% 90-94.99 85-89.99% 80-84.99% <80% N/A

  • 100%
  • 95-99.99%
  • 90-94.99
  • 85-89.99%
  • 80-84.99%
  • <80%
  • N/A

Mobile Inventory Controls

• MOB.1a<br>Are all accessories/SIM cards not currently displayed on<br>the sales floor secured in locked cage or other secure<br>area?

  Pass

  Fail

  N/A

• MOB.1b<br>Is the Device Safe/Room Locked at all times?

  Pass

  Fail

  N/A

• MOB.1c<br>Are Demo Phones/Accessories properly secured on<br>display tables?

  Pass

  Fail

  N/A

• MOB.2<br>Are Store personnel with access to device safe/room<br>access active employees and are the employees utilizing<br>their unique codes/badge access to access the device<br>safe/room to retrieve handsets for sale?

  Pass

  Fail

  N/A

• MOB.5 Does current on-hand inventory accurately reflect inventory records in Xstore?

  Select 0 Variances 1 Variance 2 Variance 3 Variances 4 Variances 5 or more Variances

  • 0 Variances
  • 1 Variance
  • 2 Variance
  • 3 Variances
  • 4 Variances
  • 5 or more Variances

• MOB.7a<br>Is the store set up with the current XVIP Planogram, with<br>accurate pricing and displays?

  Pass

  Fail

  N/A

• MOB.7b<br>Are Demo Phones working properly and ready for<br>customer interactions?

  Pass

  Fail

  N/A

• MOB.8c<br>Are customer trade-in/upgrade devices being processed timely?<br>

  Pass

  Fail

  N/A

• MOB.8e<br>Are customer trade-in/upgrade device values received as quoted?<br>compare quoted upgrade/trade-in value for all returns within the last 90 days with amount received from Assurant. If the total amount received compared to the quoted amount is less than 95% note as an exception

  Pass

  Fail

  N/A

Discussion with Management

• Notes from Conversation/Follow Up