Area Manager - Store Visit Checklist

• Area Manager - Store Visit Checklist

• Store

• Conducted on

  Date

• Area Manager

Sales

• Sales versus Budget

  Yes

  No

  N/A

• Team members aware of budgets/actuals

  Yes

  No

  N/A

• DAB completed

  Yes

  No

  N/A

• KPI's - Store Manager aware of Actuals and plan in place <br>UPT<br>ACP<br>Loyalty<br>Traffic

  Yes

  No

  N/A

• Evidence of focus being driven throughout the team

  Yes

  No

  N/A

• *Monthly - Scorecard and Store Financial report catch up <br>

  Yes

  No

  N/A

Floor Walk

• Use and understanding of Store Performance Report and Microstrategy reports during visit

  Yes

  No

  N/A

• Manager able to quantify reasons behind numbers

  Yes

  No

  N/A

• Front tables as per table direction

  Yes

  No

  N/A

• Top sellers placement in primary locations (hot spots)

  Yes

  No

  N/A

• Stock mix reviewed and relative to space allocation

  Yes

  No

  N/A

• Volume stock in primary / secondary locations

  Yes

  No

  N/A

• Feedback on product

  Yes

  No

  N/A

• Markdowns actioned

  Yes

  No

  N/A

• Pos area organised

  Yes

  No

  N/A

• Old colour groups looking refreshed

  Yes

  No

  N/A

• Signs of recovery and replenishment being completed - Spot check

  Yes

  No

  N/A

• Holds maintained

  Yes

  No

  N/A

• Personal grooming standards being adhered to

  Yes

  No

  N/A

• Verify if lights and any other maintenance issue has been lodged with FRC

  Yes

  No

  N/A

Customer Service

• Observe if team members are making customer service their main priority

  Yes

  No

  N/A

• Observe level of fitting room service and provide feedback

  Yes

  No

  N/A

• Observe management leading the team by example and provide feedback on observations

  Yes

  No

  N/A

• Verify if gridding system is in place in store

  Yes

  No

  N/A

• Witchery Badges being worn by all team members at all times

  Yes

  No

  N/A

• *Review most recent Mystery Shopper result and ensure actions have been put in place

  Yes

  No

  N/A

• *If a promotion is on query a staff members and observe if this is being verbally communicated

  Yes

  No

  N/A

Visual Merchandising

• Windows as per direction

  Yes

  No

  N/A

• In store mannequins maintained

  Yes

  No

  N/A

• Stock merchandised according to standards - Sized, Steamed, no tapes on garments, Face outs on fat hangers

  Yes

  No

  N/A

• Women's apparel merchandised according to standards

  Yes

  No

  N/A

• Women's accessories merchandised according to standards

  Yes

  No

  N/A

• Kidswear merchandised according to standards

  Yes

  No

  N/A

• Menswear merchandised according to standards

  Yes

  No

  N/A

• Top of shelves completed according to brief

  Yes

  No

  N/A

• Ensure accessories opportunities are being maximised by having options on display on top of tables, shelves and blocks where applicable

  Yes

  No

  N/A

Back of House Standards

• Stockroom clean, organised and free of clutter

  Yes

  No

  N/A

• Evidence of all styles on the floor

  Yes

  No

  N/A

• One off's managed according to policy

  Yes

  No

  N/A

• Hangers stored neatly and no excess kept in store

  Yes

  No

  N/A

• Faulties up to date and processed accordingly

  Yes

  No

  N/A

• VM equipment stored neatly and safely

  Yes

  No

  N/A

• Paperwork and stationery stored neatly

  Yes

  No

  N/A

• Isam's stations being kept neat and organised

  Yes

  No

  N/A

• First aid kit fully stocked and accessible

  Yes

  No

  N/A

Back of House processes

• Evidence transfers that are older than 10 days have been investigated and followed up

  Yes

  No

  N/A

• Evidence negative SOH is either complete or under investigation

  Yes

  No

  N/A

• Isam's order up to date

  Yes

  No

  N/A

• Spot check PayGlobal and verify if exceptions are being managed accordingly

  Yes

  No

  N/A

Loss prevention

• Banking variances followed up

  Yes

  No

  N/A

• Pull cash drawer opening report and confirm if cash is being handed as per policy - e.g. Counted AM and PM, all cash stored in safe overnight and cash ups are being performed when the store is closed

  Yes

  No

  N/A

• Spot check if all items are security tagged - Check one random bay

  Yes

  No

  N/A

• Where applicable - Perform a test on security gates

  Yes

  No

  N/A

• Query staff members on how often they get their bags checked

  Yes

  No

  N/A

• Verify if Lay-bys are being managed accordingly

  Yes

  No

  N/A

• Refund report check

  Yes

  No

  N/A

• Discount report check

  Yes

  No

  N/A

• Staff purchase check

  Yes

  No

  N/A

• Weekly Banking report check

  Yes

  No

  N/A

Communication

• Observe if debrief is happening at the end of every shift

  Yes

  No

  N/A

• Notice board up to date

  Yes

  No

  N/A

• Emails accessed a minimum of 2x a day

  Yes

  No

  N/A

• Observe if briefing is happening at the beginning of every shift r

  Yes

  No

  N/A

Training and development

• Training requirements being identified and actions put in place

  Yes

  No

  N/A

• High duty shifts allocated based on performance

  Yes

  No

  N/A

• Catch ups

  Yes

  No

  N/A

• New starter's 1, 3 and 6 month review conducted

  Yes

  No

  N/A

• Action plan in place to develop team members - Managers career pathways

  Yes

  No

  N/A

End of visit

• One on one AM and SM feedback

  Yes

  No

  N/A

• Agreed objectives

  Yes

  No

  N/A

• Q&A

  Yes

  No

  N/A