Front of house
Take a picture whilst outside the store. Is it to an acceptable level?
Are the standards in store clean and tidy. Floor free of gum, shelves free of dust?
Are colleagues adhering to the staff uniform policy. Take a picture
Is the vm app downloaded, updated and submitted?
Overview - Customer
Required Actions - Customer
Are all of notice boards up and updated?
Is the stock room/ cage/ safe tidy and organised?
Has the Forced Churn Folder been set up as per policy and has the latest report been reviewed and relevant contracts filed?
Have the last three months Store Manager H&S checklists been completed?
Has a Regional Manager H&S checklist been completed in the last six months? (If no, please complete one!)
What's the stock loss mtd?
Are there any RA handsets?
Are there any Idocs that need to be investigated?
Is there any confidential data visible which could trigger a high risk compliance visit.
Are the welfare areas to a good/hygienic standard. Please take picture to add to the report.
Are back of house standards at an acceptable level?
Is there a void space in the back areas of the store. Can you take a picture of this area?
This area should be clear and free from Rubbish.
This should be disused space.
Overview - Operations
Required Actions - Operations
Are hbb line checks attached to contracts 80% strike rate
Is a compass print out attached to every top up. 80% strike rate
Are all tablets live on the shop floor and to pos guide.
Is the tablet, live demo, being shown to customers?do
Is everyone using Excalibur and can everyone in store today log in.
Is the FID scanner working? If not is it logged?
Do the team know of the daily figures?
Can you see evidence of effective customer record sheets being created. Take a picture
Is the concierge welcoming in customers through the concierge?
Are they using the booking bug app?
Are the keys being controlled on the shop floor?
Are the team members using the RMT tablets?
Take a picture?
Are accessories merchandised to guide. In plentiful supply with the correct price tickets in place?
Take a picture.
Are Daily Briefings taking place and do all team members understand the content?
Has the store completed Kronos sign off for this week. Is the store updating the rota on Kronos?
How many people were off sick last month. Has the manager provided evidence of any follow up or RTW's
Is the store to fte budget. If not have vacancies been raised?
Is MEE time being booked in, utilised and completed?
Who is highlighted as 'in development' what is the plan for these individuals. Take a picture of the development plan.
Were there any outstanding actions from previous visits.
Are EOM meetings scheduled, attended by all team members and can all advisors talk about the content?
What are the training modules that need to be completed right now?
Has the training been completed by all team members?
Are all probationary and monthly reviews present and have they been completed to a satisfactory standard?
Take a picture
Overview - People
Required Actions - People
Store Visit RAG Status
General Overview of Observations and Findings