Information
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Store name
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Conducted on
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Prepared by
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Location
PEOPLE
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who is on PIP in your team?
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how well did these colleagues perform last week?
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Take a picture of their performance on here (sap breakdown)
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are they aware of their trend in performance?
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When is the next meeting booked?
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Have you submitted your people tracker to Rob Dawkins?
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was anyone off sick last week?
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What stage is that team member going to be on and when?
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have you completed your best nomination for this month?
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Have you sent e cards this month?<br>How many e cards have you sent this month?
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actions on people this week?
CUSTOMER
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what is the stores NPS performance?
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Add a picture of your stores latest NPS score?
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what is the store performance on PAYM NPS?
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what is he stores performance on PAYG NPS?
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whats is the stores demo performance?
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who is your best performer?
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who is your worst performer?
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are your store phones being answered? are there any outstanding messages that need responding to? Make a test call now.
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are demo phones live and ready to demo?
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whats is the latest mystery shop result for the store?
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what is the weakest area on the latest mystery shop?
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what segment was it conducted on?
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actions on customer this week?
PERFORMANCE
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what was your sim to top up ratio for last week?
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what was your star offer % last week?
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what was your total conversion last week?
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what is your best converting KPI?
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where is your biggest opportunity on conversion?
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ADD A PICTURE OF YOUR WTD PERFORMANCE
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ADD A PICTURE OF YOUR MTD PERFORMANCE
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WHICH IS YOUR BEST PERFORMING KPI?
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WHICH IS YOUR WEAKEST KPI?
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OF THE DASHBOARD KPI'S, WHICH IS YOUR BEST PERFORMING KPI?
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OF THE DASHBOARD METRICS, WHICH IS YOUR WORST KPI?
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what was your productivity last week?
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what is your projected productivity this week?
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actions on performance this week?
operational actions
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How much discount did you use last week?
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How much discount have you used MTD?
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Have you got email authorisation for every penny?
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how many idocs did you have last week?
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was the PI count completed in time with no counts left open?
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what is your stock discrepancy for last week?
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do you have any outstanding vacancies?
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is your SAP profile up to date?
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actions on operations this week?
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I confirm that all other areas of the business have been delivered in accordance to my job specification
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