EE PASSPORT CONTROL

• Ee passport control

• Store name and code

• Conducted on

  Date

• Name of employee

• The ee way is our standard of excellence that ensures we give outstanding levels of service to every one of our customers, whenever and wherever they choose to connect with us. It is really important that you understand your responsibility and are able to demonstrate the below behaviours.

Ee way evolution

• I have been issued my passport and am completing the ee way evolution training

  Yes

  No

  N/A

Make me feel welcome

• I understand that there should always be an advisor on the podium to greet our customers into store. It is mine and every member of the teams responsibility to ensure this happens.

  Yes

  No

  N/A

• I will always use my name to introduce myself to my customers.

  Yes

  No

  N/A

• I will always wear my name bade, without exception

  Yes

  No

  N/A

• I understand that it is mine and the entire teams responsibility to acknowledge customers within 30 seconds of them entering the store.

  Yes

  No

  N/A

• I know that it is mine and the entire teams responsibility to ensure that all customer are greeted within two minutes.

  Yes

  No

  N/A

• I will always establish the purpose of the customers visit into store.

  Yes

  No

  N/A

Understand my needs

• I will always establish which network the customer is currently with

  Yes

  No

  N/A

• I will always ask which device the customer uses

  Yes

  No

  N/A

• I will always carry out a coverage check and talk positively about our network

  Yes

  No

  N/A

• I will always listen to my customer carefully and summarise their needs.

  Yes

  No

  N/A

Sign off

• Signature of employee

  Sign

• Signature of manager

  Sign

• Send this document via email to the regional manager. Print a copy off and keep in the personnel file of the employee.