Scorecard Business Review

Title Page

Section One: People

RECRUITMENT AND RETENTION Eg: Employee engagement, Recruitment, Toolkit, ATM, Job Descriptions in use, DMP's, Vibe, Brillance, Vision & Values
PROBATIONS & INDUCTIONS Eg: Reviews, Induction Checklist, 90 Day Plans, AH Inductions, Welcome Days, Host Stores.
TRAINING Eg: Bronze & Silver Academy, Jet, STM, Fast Track, Abex, Retail Refreshers, E-Learning, PDP's
PART TIME MIX Eg: Key Time Rather Than Part Time, Balance of FT vs KT, Holiday Management, Rosters, WFM, Managers Days Of Working, Sunday Focus

MYSTERY SHOPPING PROGRAMME Eg: Mystery Shop Results, Action Plans, CEx Minimum Standards, CEx WOWs and Memory Makers, Keepsake Box, Dress Code, NPS
ACE Eg: Monthly Results vs Transactions, Actions In Store, All Team Members Egaged, Evidence Of Feedback Actioned, Ambassador In Store, Feedback From Buyers and Browsers, NPS
COMPLAINTS Eg: Complaints, vs Transactions, Balance Of CEx vs Product Issues, Plan Of Reduction In Place, Recoveries On Brand
DATA CAPTURE Eg: Email Data Capture And Opt In, All Team Members Engaged And Delivering, Consequences For Non Delivery

AUDIT Eg: Latest Audit Score, Monthly Dummy Audits, People Development Plan In Place, Action Plan In Place
PETTY CASH Eg: Evidence Of Savings In All Petty Cash Areas, Travel, Sundries, Postage, SCC
STOCK LOSS & IR'S Eg: Review Any IR's, Evidence Of Ownership, Actions and Penalties, Manager, Leading By Example

MARGIN vs. TARGET Eg: Margin vs Target, Evidence Of Commercial Thinking, Evidence Of Looking For Ways To Improve Profit, IFC, Term Reduction, Hallmark Upsell, Tesco Upsell
SALES vs TARGET Eg: Target Achievement, Trend Over Last 13 Weeks, Average Week Progression, Staff Target Set, VIP and MAT Goals, Watch Brand Expectations.
MANAGER DISCOUNT Eg: Discount Controls, Discount Performance, Team Negotiating Skills.
JEWELLERY SALES vs LY Eg: Jewellery Performance, Sales And Mix, Department Set Up, Promo Performance, Best Seller Awareness, Appointments, Evidence Of Good Better, Best, Knowledge Of USP's, JBE, VW, Eternity Box, Wedding Ring Box, Department Action Plan.
REPAIRS vs LY Eg: Sales And Margin Performance, Use Of In House Jobbers, Batteries In Store, Valuation a Days, In Store Ambassadors And a Their Action Plan
STERLING CARE Eg: Store Conversion, E-Learning, Performance Reviews, SC On Credit, SC On Watchshop, Objection Handling.
ATV Eg: Evidence Of Increasing ATV
UNITS PER TRANSACTION Eg: Evidence Of Add On's
SALARY vs TARGET Eg: Salaries vs Budget, Evidence Of Looking For Savings, Overtime Management
COST vs TARGET Eg: Performance vs Cost Budget, Evidence Of Looking For Savings.
Shift Managers Signature