Information

  • Audit Title

  • Store

  • Store number

  • Conducted on

  • Prepared by

  • Personnel

Smart People

  • Evidence of team fun and engagement?<br>

  • All colleagues had a review (6 monthly PDR - Talent Matrix plot, monthly review, probation review if applicable)?<br>

  • Evidence that conduct & capability process is in place for any underperformance?

  • Evidence of active development?<br>

  • Clear succession and recruitment plan?<br>

  • Evidence of cascade of key message?

Smart Operations

  • OE Dashboard Green?<br>

  • R&R is used daily to support high retail standards & business compliance?

  • Active LP health check action plan?

  • Active Health & Safety check action plan?

Smart Selling

  • Evidence of plan re: WCSS & mystery shop?<br>

  • Presentation of team and store to a high standard?

  • Live demo kit working and playing content?

  • Ideal rota and to SOH budget?

  • Evidence of TRUST behaviours, SFL & Tariff Tailor use?

  • Daily briefings, re: commercial opportunities including competitor awareness?

  • Colleagues targetted & performance tracked across all key metrics & upto date?

  • Visible recovery plan in place to bridge the gap in performance if required?

Planning for success?

  • PostPay Conversion, SIMO, Upsell/Cross sell?

  • Attach (GSHT, GSLT, ASR)?

  • Fixed Line Broadband?

Overall store RAG rating Green 18+ Amber 13-17 Red below 13

  • RAG

Commercial Business review

  • Notional Margin

  • WCSS

  • Balanced Scorecard

  • Post Pay conversion

  • MPV

  • HTGS

  • LTGS

  • ASR

  • Broadband

  • Sim Only

  • Sim only Declined conversion

  • URS

Agreed actions

  • By who and by when

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.