Region 203 Branch Health-check - duplicate

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

Smart People

• Evidence of team fun and engagement

  Yes

  No

  N/A

• All colleagues had a review (6 monthly PDR, TM plot, monthly review, probation review if applicable)

  Yes

  No

  N/A

• Evidence that Conduct & Capability Policy is in place for any under performance

  Yes

  No

  N/A

• Evidence of active development

  Yes

  No

  N/A

• Clear succession and recruitment plan

  Yes

  No

  N/A

• Evidence of cascade of main messages

  Yes

  No

  N/A

Smart Operations

• OE Dashboard Green

  Yes

  No

  N/A

• R&R is used daily to support high retail standards and business compliance

  Yes

  No

  N/A

• Active LP health check action plan. CATI/GS certificates sent off

  Yes

  No

  N/A

• Active health and safety Eco action plan

  Yes

  No

  N/A

Smart Selling

• Evidence of plan re. WCSS and Mystery Shop

  Yes

  No

  N/A

• Presentation of team and store to high standard

  Yes

  No

  N/A

• Live demo kit working and playing content

  Yes

  No

  N/A

• Ideal rota and SOH to budget

  Yes

  No

  N/A

• Evidence of TRUST Behaviours, SFL and Tariff Tailor use

  Yes

  No

  N/A

• Daily briefings re. Commercial opportunities including competitor awareness

  Yes

  No

  N/A

• Colleagues targeted and performance tracked cross all key metrics and up to date

  Yes

  No

  N/A

• Visible recovery plan in place to ridge the gap in performance if required

  Yes

  No

  N/A

• Active plan. post Pay Conversion, SIMO, upsell/cross sell

  Yes

  No

  N/A

• Active plan re. Attach (Geek HT, ASR, Geek LT)

  Yes

  No

  N/A

• Active plan re. Broadband

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions

• Additional media

  Media

• Branch Manager / Deputy

  Sign