Information
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Audit Title
Store review
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Store Name / Branch Number
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Date
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Completed by
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Team present
Store Presentation and standards
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Store windows executed to plan, clean and bright. Stores have a commercial appeal for passing customers. (Inc Legal vinyl). Signage is fully working.
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Evidence the store has executed POS and Fixtures to VM whilst following their current Macro Plan. (Reaction to fill gaps where necessary including missing pos)
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Entrance, Sales Floor and Customer areas all clean, clear and dust free. (Check FSDU's)
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Slat walls are full with products spaced & faced, clean and dust free. Store plan in place to replenish key lines.
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Demo products powered and rolling content. Live Devices being used and brought to life on the Shopfloor. (BBEDEMOMODE downloaded)<br>
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Evidence of Routines and Rituals in place confirming processes and procedures are manned efficiently
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Evidence of back of house stock stored tidily, secured correctly, clean eating area and equipment. uncluttered space and store is adhering to Health & Safety Guidelines including ten point H&S check and fire alarm testing.
Setting the Team up for success
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Effective Rota in place. Adequate weekend flexibility. Ideal rota to fit with SOH budget
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Performance expectations clearly set out, documented and understood at store and individual level
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Monthly team meeting taking place
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Daily briefings in place covering Products, Customer & Store Performance with the whole team throughout the day
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Evidence of active development with Colleagues
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Evidence of Winning the Weekend set up and Weekend Focus
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Are all team members wearing the correct uniform to company policy and standards
EECC and pinpoint on the ShopFloor
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Evidence of Shopfloor Leadership in place. Dedicated SFL for the day?
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Team wearing the pin point bags and pin point tablets in use
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Evidence of pin point is being delivered to our customers
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Evidence of Broadband opportunity being explored
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Right sell journey in place for customers adding value through correct questions and solutions being provided
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Team members tracking their own performance daily.
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Live pinpoint observations and documented feedback taking place
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Evidence of WCSS being tracked and EECC Mystery Shop focus
Investing in people
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Weekly performance review for all individuals and store in place. EBW's also uploaded onto the stores dropbox
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Coaching/support Activity based on shop-floor in quieter periods with EECC
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Monthly review cycle in place.
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Colleagues have had time with EECC coach and are aware of EECC accreditation
Performance
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Team aware of the company KPI metrics of 50% 20% and 35 % and expected Broadband units?
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Team aware of 4G focus and Upgrade focus
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BM engaging team with the why and creating a performance environment to deliver success
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Manager & team aware of their current performance, priorities and track their store and individual performance accordingly.
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Awareness of store ranking on Regional and Territory success measures and what are the current performance focus
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Visible GAP plan in place to bridge performance
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Conduct & Capability process being implemented appropriately
Planning
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4G/EECC/UPG plan
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Live Pulse plan displayed and team aware?
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Fixed line Broadband plan
Smarter Operations
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OE Compliance in place? (Cash loss, banking, vouchers, discounts)
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LP check health actioned, to measure prevention (Search sheets, visitor logs, sign in/out process)
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Store Blue box check 100% (MSC, Audit, Petty Cash, Banking)
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CATI plan in place and 4 must do's highlighted
Escalations
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Any issues with Pin point that need flagging?
Next Steps / Actions
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Agreed Next Steps / Actions
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Additional media
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Branch Manager / Deputy