Region 301 Branch Health-check

• Audit Title

Store review

• Date

  Date

• Completed by

• Team present

Store Details

• Store Name

• Store Number

• Select date

  Date

Store Presentation and standards

• Entrance, Sales Floor and Customer areas all clean, clear and dust free.

  Yes

  No

  N/A

• Team professional presented in uniform and wearing their namebadge

  Yes

  No

  N/A

• Evidence the store has executed POS and Fixtures to VM whilst following their current Macro Plan. (Reaction to fill gaps where necessary)

  Yes

  No

  N/A

• Slat walls are full with products spaced & faced, clean and dust free. Store plan in place to replenish key lines.

  Yes

  No

  N/A

• DEMO Products / Live Devices being used and brought to life on the Shop floor as part of EECC sales journey<br>

  Yes

  No

  N/A

• Evidence of back of house stock stored tidily, secured correctly, uncluttered and store is adhering to Health & Safety Guidelines

  Yes

  No

  N/A

• Evidence of Routines and Rituals in place confirming processes and procedures are manned efficiently

  Yes

  No

  N/A

Setting the Team up for success

• Monthly team meeting taking place

  Yes

  No

  N/A

• Effective Rota in place

  Yes

  No

  N/A

• Performance expectations set and understood at store and individual level

  Yes

  No

  N/A

• Store has commercial plan highlighting top 3 store priorities based on ROI

  Yes

  No

  N/A

• Daily briefings in place covering Products, Customer & Store Performance with the whole team throughout the day

  Yes

  No

  N/A

• License to have fun

  Yes

  No

  N/A

• End of day review

  Yes

  No

  N/A

Each & Every Customer Counts

• Store has an active EECC plan clearly on display in a dedicated area

  Yes

  No

  N/A

• All tablets powered up and working properly (Any issues escalated appropriately)

  Yes

  No

  N/A

• Pinpoint operations manual readily available

  Yes

  No

  N/A

• Evidence of customers being acknowledged and greeted within 1 minute timeframe

  Yes

  No

  N/A

• EECC podium located properly and being actively used

  Yes

  No

  N/A

• Right sell document loaded on PinPoint tablet and actively being used

  Yes

  No

  N/A

• Live EECC observations taking place and used for training to build team confidence

  Yes

  No

  N/A

• EECC team successes being celebrated

  Yes

  No

  N/A

• EECC recommendations

  Yes

  No

  N/A

Investing in people

• Weekly performance review

  Yes

  No

  N/A

• Activity based on shop-floor observations

  Yes

  No

  N/A

• Monthly review cycle based on individual BSC data

  Yes

  No

  N/A

Performance focus

• BM engaging team with the why and creating a performance environment to deliver success

  Yes

  No

  N/A

• Manager & team aware of their current performance, priorities and track their store and individual performance accordingly.

  Yes

  No

  N/A

• Success Measures process in place for store individuals

  Yes

  No

  N/A

• Awareness of store ranking on Regional and Territory success measures and what are the current performance focus

  Yes

  No

  N/A

• Conduct & Capability process being implemented appropriately

  Yes

  No

  N/A

Performance review

• NM vs budget

  >100%

  <100%

• HT Geek Squad attach

  >50%

  45-49%

  <5%

• LT Geek Squad attach

  >20%

  15-19%

  <15%

• ASR

  >35%

  30-34%

  <35%

• MPV

  >Store target

• WCSS

  >75%

  <75%

• Upgrade mix

  >60%

  <65%

• Right sell mix

  >70%

  <70%

• 4G tariff mix

  >70%

  <70%

• URS

  >4% footfall

  <4% footfall

• BSC Ranking

  Top 25%

  Mid range

  Bottom 25%

• LENI Ranking

  Top 25%

  Mid range

  Bottom 25%

• OE score

  >80%

  <80%

• CATI score

  >90%

  <90%

Next Steps / Actions

• Agreed Next Steps / Actions

• Supporting Photos

  Media

• Branch Manager / Deputy

  Sign