R209 Branch Health-check

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

Store Presentation and standards

• Store windows executed to plan, clean and bright. Stores have a commercial appeal for passing customers. (Inc Legal vinyl). Signage is fully working.

  Yes

  No

  N/A

• Evidence the store has executed POS and Fixtures to VM whilst following their current Macro Plan. (Reaction to fill gaps where necessary including missing pos)

  Yes

  No

  N/A

• Entrance, Sales Floor and Customer areas all clean, clear and dust free. (Check FSDU's)

  Yes

  No

  N/A

• Slat walls are full with products spaced & faced, clean and dust free. Store plan in place to replenish key lines.

  Yes

  No

  N/A

• Demo products powered and rolling content. Live Devices being used and brought to life on the Shopfloor. (BBEDEMOMODE downloaded)<br>

  Yes

  No

  N/A

• Evidence of Routines and Rituals in place confirming processes and procedures are manned efficiently

  Yes

  No

  N/A

• Evidence of back of house stock stored tidily, secured correctly, clean eating area and equipment. uncluttered space and store is adhering to Health & Safety Guidelines including ten point H&S check and fire alarm testing.

  Yes

  No

  N/A

Setting the Team up for success

• Effective Rota in place. Adequate weekend flexibility. Ideal rota to fit with SOH budget

  Yes

  No

  N/A

• Performance expectations clearly set out, documented and understood at store and individual level

  Yes

  No

  N/A

• Monthly team meeting taking place

  Yes

  No

  N/A

• Daily briefings in place covering Products, Customer & Store Performance with the whole team throughout the day

  Yes

  No

  N/A

• Evidence of active development with Colleagues

  Yes

  No

  N/A

• Evidence of Winning the Weekend set up and Weekend Focus

  Yes

  No

  N/A

• Are all team members wearing the correct uniform to company policy and standards

  Yes

  No

  N/A

• How engaged does the store team feel

EECC and pinpoint on the ShopFloor

• Evidence of Shopfloor Leadership in place. Dedicated SFL for the day?

  Yes

  No

  N/A

• Team wearing the pin point bags and pin point tablets in use

  Yes

  No

  N/A

• Evidence of pin point is being delivered to our customers

  Yes

  No

  N/A

• Evidence of Broadband opportunity being explored

  Yes

  No

  N/A

• Right sell journey in place for customers adding value through correct questions and solutions being provided

  Yes

  No

  N/A

• Team members tracking their own performance daily.

  Yes

  No

  N/A

• Live pinpoint observations and documented feedback taking place

  Yes

  No

  N/A

• Evidence of WCSS being tracked and EECC Mystery Shop focus

  Yes

  No

  N/A

Investing in people

• Weekly performance review for all individuals and store in place.

  Yes

  No

  N/A

• Coaching/support Activity based on shop-floor in quieter periods with EECC

  Yes

  No

  N/A

• Monthly review cycle in place.

  Yes

  No

  N/A

• Colleagues have had time with EECC coach and are aware of EECC accreditation

  Yes

  No

  N/A

Performance

• Team aware of the company KPI metrics of 50% 20% and 35 % and expected Broadband units?

  Yes

  No

  N/A

• Team aware of 4G focus and Upgrade focus

  Yes

  No

  N/A

• BM engaging team with the why and creating a performance environment to deliver success

  Yes

  No

  N/A

• Manager & team aware of their current performance, priorities and track their store and individual performance accordingly.

  Yes

  No

  N/A

• Awareness of store ranking on Regional and Territory success measures and what are the current performance focus

  Yes

  No

  N/A

• Visible GAP plan in place to bridge performance

  Yes

  No

  N/A

• Conduct & Capability process being implemented appropriately

  Yes

  No

  N/A

Planning

• 4G/EECC/UPG plan

  Yes

  No

  N/A

• Live Pulse plan displayed and team aware?

  Yes

  No

  N/A

• Fixed line Broadband plan

  Yes

  No

  N/A

Smarter Operations

• OE Compliance in place? (Cash loss, banking, vouchers, discounts)

  Yes

  No

  N/A

• LP check health actioned, to measure prevention (Search sheets, visitor logs, sign in/out process)

  Yes

  No

  N/A

• Store Blue box check 100% (MSC, Audit, Petty Cash, Banking)

  Yes

  No

  N/A

• CATI plan in place and 4 must do's highlighted

  Yes

  No

  N/A

Escalations

• Any issues with Pin point that need flagging?

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions

• Additional media

  Media

• Branch Manager / Deputy

  Sign