Store Health-check

• Audit Title

• Store

• Store number

• Conducted on

  Date

• Prepared by

• Personnel

Smart People

• Evidence of team fun and engagement?<br>

  Yes

  No

  N/A

• All colleagues had a review (6 monthly PDR - Talent Matrix plot, monthly review, probation review if applicable)?<br>

  Yes

  No

  N/A

• Evidence that conduct & capability process is in place for any underperformance?

  Yes

  No

  N/A

• Evidence of active development?<br>

  Yes

  No

  N/A

• Clear succession and recruitment plan?<br>

  Yes

  No

  N/A

• Evidence of cascade of key message?

  Yes

  No

  N/A

Smart Operations

• OE Dashboard Green?<br>

  Yes

  No

  N/A

• R&R is used daily to support high retail standards & business compliance?

  Yes

  No

  N/A

• Active LP health check action plan?

  Yes

  No

  N/A

• Active Health & Safety check action plan?

  Yes

  No

  N/A

Smart Selling

• Evidence of plan re: WCSS & mystery shop?<br>

  Yes

  No

  N/A

• Presentation of team and store to a high standard?

  Yes

  No

  N/A

• Live demo kit working and playing content?

  Yes

  No

  N/A

• Ideal rota and to SOH budget?

  Yes

  No

  N/A

• Evidence of TRUST behaviours, SFL & Tariff Tailor use?

  Yes

  No

  N/A

• Daily briefings, re: commercial opportunities including competitor awareness?

  Yes

  No

  N/A

• Colleagues targetted & performance tracked across all key metrics & upto date?

  Yes

  No

  N/A

• Visible recovery plan in place to bridge the gap in performance if required?

  Yes

  No

  N/A

Planning for success?

• PostPay Conversion, SIMO, Upsell/Cross sell?

  Yes

  No

  N/A

• Attach (GSHT, GSLT, ASR)?

  Yes

  No

  N/A

• Fixed Line Broadband?

  Yes

  No

  N/A

Overall store RAG rating Green 18+ Amber 13-17 Red below 13

• RAG

  18+

  12-17

  <12

Commercial Business review

• Notional Margin

  >100%

  <100%

• WCSS

  >75%

  <75%

• Balanced Scorecard

  Green

  Amber

  Red

• Post Pay conversion

  >5%

  <5%

• MPV

  >£ store target

  <£ store target

• HTGS

  >45%

  <45%

• LTGS

  >15%

  <15%

• ASR

  >35%

  <35%

• Broadband

  >100%

  <100%

• Sim Only

  >100%

  <100%

• Sim only Declined conversion

  >20%

  <20%

• URS

  >5%

  <5%

Agreed actions

• By who and by when

  Yes

  No

  N/A

• RGM

  Sign

• BM

  Sign